We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop CC from the Creative Cloud” or “CS6 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.
Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and most recently the Creative Cloud’s CC Desktop App.
Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.
But it turns out there can be interactions between the DLM and some configuration on the user’s computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work… So the first step is to try something different with those.
Adobe Muse is a modern website builder that enables you to create gorgeous HTML5 sites that dynamically scale to any device – and Muse allows you to do this without writing any code. Muse is included for all Complete Creative Cloud (“All Apps”) members, as well as available via a Single-App Subscription. So with millions of people already receiving Muse with their CC purchase, there’s a broad audience for training materials on how to get going with this helpful program…