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Archive for December, 2017

How to Solve It When Adobe Programs or Updates Won’t Download

December 7th, 2017 79 comments

The Adobe CC Desktop App Manager: How Does It Work?

We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or CC 2018 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.

Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software install­ers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and most recently the Creative Cloud’s CC Desktop App.

Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.

But it turns out there can be interactions between the DLM and some configuration on the user’s computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work… So the first step is to try something different with those.

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Learn Photoshop Absolutely Free with This New 5½-Hour Intro Class

December 5th, 2017 9 comments

Watch the 5½-Hour Photoshop Training Class Now for Free!

[UPDATE: Hurry – Adobe tells us they will be taking down this free course soon!]

Here’s a fantastic new resource that you should not miss – and even bookmark/share… It’s a complete introductory-level class on how to best use Photoshop from the excellent training team at Adobe KnowHow – a course worth hundreds of dollars, but now completely FREE with no catch. It includes 5½ hours of high-quality instruction broken out into 16 chapters with 58 video tutorials (in HD or SD), covering everything you need to know to really get going with Adobe Photoshop – the world’s leading graphics and photo editing application – at no cost!

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Categories: Steals Tags: , , , , ,

How Many Computers Can You Install or Run Adobe Software On?

December 4th, 2017 736 comments

This is one of the most common questions we get, and the answer may pleasantly surprise you…  The place to look to find the answer is the Software License Agreement, also called the terms of use or EULA. This agreement governs the use of your Adobe product, and is translated into 28 languages within each document. It also covers some basics about product activation.

See the Adobe End-User License Agreements (EULAs)

So, in general, how many systems can you install Adobe software on, including the Creative Cloud (CC) and CS6?  The answer for individuals (as opposed to businesses) in most cases is two.  The catch is that both computers must be used only by you and the two systems cannot be used at the same time. This policy was designed so that you could run Creative Cloud (or Creative Suite) at home on your desktop PC, as well as while traveling with your laptop or tablet PC. But the types of computers and their usage has blurred so much now that you can just pick any two you own and the product should install and properly activate on both…

For example, here is the key text from the Terms of Use for CC Software:

1.1 Use of Software: Subscription-Based License. You may activate the Software on up to 2 devices (or virtual machines) at a time, if these activations are associated with the same Adobe ID for the same individual, unless stated at the Adobe Activation page. However, you may not use the Software on these devices simultaneously.

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Categories: Tips Tags: , , ,

How to Access, Restore or Update to Any Version of Adobe CC Apps

December 1st, 2017 26 comments

How Does the Adobe CC Desktop App Manager Work?

One of the biggest strengths of the Adobe CC 2018 release is receiving a complete set of creative tools with an ongoing stream of updates included at no extra cost… We no longer have to wait years for our products to innovate and keep pace with evolving technologies; instead we receive the latest and greatest features and improvements as soon as they are ready.

Since the initial launch of CC in 2013, Adobe has regularly issued new upgrades for each individual app about once every 3-4 months, bringing new power and capabilities to all subscribers.

Normally the Creative Cloud works seamlessly with these ongoing product updates… The CC Desktop App runs quietly in the System Tray and gracefully notifies the customer that a new upgrade is avail­able for any of the included applications like Photoshop CC, and (optionally whenever desired) the user clicks one button to auto­matically download and install the update smoothly in the back­ground.

Sometimes, however, subscribers need more control for various reasons… Read more…

Categories: Tips Tags: , ,