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How to Solve It When Adobe Apps or Updates Won't Download

How to Download the Creative Cloud Tools Using the Desktop App

We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or CC 2024 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.

Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software install­ers. Over the years and for various tools, they have used the Akamai Down­load Manager, the Adobe Down­load Assistant (ADA), the Adobe Applica­tion Manager (AAM), and now the Creative Cloud’s Desktop App.

Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.

But it turns out there can be interactions between the DLM and configurations of your computer, web browser, anti-virus software, Internet connection, network configuration, or something else which causes it not to work. So the first step is to try something different with those.

However instead of trying to troubleshoot the problem, often it’s just easier to avoid the DLM altogether and download/install the applications you want without using it, so long as you have a reasonably good online connection.

Using the Direct Download Links Instead

That’s where the direct download links (DDL) below come in… They link directly to the same original and authentic program installers stored on Adobe’s servers, but without having to going through any of their intermediary download managers or interfaces. And as a side bonus, they will give you backup copies of the offline installers for the Adobe software you use and rely on every day, as well as allow you to download the software on one computer but install on another.

The Adobe Download Problem Solution

You can just click on the DDL in your web browser (Chrome, Firefox, Safari, Edge, or Opera) to down­load the applications, or you can use a DLM of your own choosing (installed locally on your machine).

We’ve curated a collection of these hidden access points over the years and are providing them for you here: the direct links for cur­rent major releases of most Adobe prod­ucts in dozens of different languages… They are the free trial versions by default, but can be activated to be the full versions by logging in with your Adobe ID for all Creative Cloud member­ships/subscrip­tions, or by entering your valid purchased serial number for older perpetual licenses like CS6. These links are also useful for downloading an offline backup of your software, burning to disc/DVD, copying to thumb/flash USB drive, transferring and installing on a second computer (or more), maintaining consistency between machines, etc.

Special: Legally download dozens of free Adobe books for a limited time!

Whatever you do, make sure to carefully follow the download instructions given on each of these pages, which are required in order to activate the direct links on Adobe’s download servers.

UPDATE – Most of the older direct links below still work to download their original installers; however, note that Adobe has taken down some links.

Adobe Installers: Direct Download Links

All Available Adobe Software Direct Download Links

Updates to Installed Tools: Direct Links (CC 2015 and earlier only)

If you’ve already got the older Adobe programs installed but are just looking for the updates, we’ve got most of those for you too… If want the individual updates for any Creative Cloud tool, the direct download links are here:

Note this only applies to CC 2015 and older releases. For CC 2015.5 and later, all standalone installers are complete product builds for each available version, so no patching or further update is required.

See Also

Get the New Creative Cloud 2024 Direct Download Links

Any questions about the direct download links? Just ask below and we’ll get you answers fast!

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119 thoughts on “How to Solve It When Adobe Apps or Updates Won't Download”

  1. Hey! So the adobe error 501 was showing when I was installing Photoshop. After checking the solution on the official Adobe page, they said to end the process for the reported file, but I don’t know which file to end task in because there is no error summary provided. On other pages it was shown to clear all the apps and install fresh. I tried that but still the same error showing. Also the InDesign app which was downloaded before isn’t uninstalling from the control panel, as its showing “specified product is not installed on this machine”. I tried rebooting several times. I am helpless.

    Reply
    • Hello Anannya, which version of Photoshop are you talking about and where are you downloading it from?

      Also, what are the specifications of the computer you want to install it on? (operating system and version, etc).

  2. Hola buenas, me han dado la licencia de adobe para instlarme en concreto photoshop y illustrator y la cosa es de que en photoshop no me ha dado ningún problema para descargármelo pero en cambio el programa illustrator me dice que no es compatible con el Java que tengo, he intentado actualizarme el Java pero me dice que mi dispisitvo ya no se actualiza a esa actualización porque es antigua?
    En este caso que puedo hacer?

    Muchas gracias por su atención

    Reply
  3. Tengo la versión mas nueva la que me han dado la licencia para descargarme los programas con el adobe no tengo problema es de los programas no son compatibles con mi Java y me dice que me tengo que descargar una versión de Java antigua y esta es demasiado antigua y no me deja instalarla

    Reply
  4. No entiendo a lo que te refieres yo digo que el que me pasa es de que mi ordenador necesita un java antiguo para instalarse el illustrator y mi ordenador no me deja instalarme el java compatible antiguo para que me pueda instalar el Illustrator

    No hay alguna manera de que ne lo pueda instalar? Porque todos lo programas los tengo al dia y son bastante nuevos

    Reply
    • Adobe is not saying much yet on support for Windows 11 – so it’s unclear how well older releases will run on it:

      Using Adobe Applications on Windows 11

      But if you’re getting this error:

      “Update required: Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.”

      or this error:

      “The installation cannot proceed as the installer file may be damaged. Download the installer file again.”

      …then extract the files, turn off the Internet or Wi-Fi, and try to install the software again.

      If still no luck, please see this Adobe help page:

      Update your operating system to work with Adobe apps

      Does that help?

    • Thanks, this has resolved the issue!

      I indeed was getting the “Update required: Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.” but turning off wifi did the trick! :)

  5. I updated my OS to Windows 11 and I was struggling to install Photoshop 2019, which I had working perfectly on Windows 10. I tried everything I found on the web and nothing worked. Finally It occurred to me to turn off my internet connection and try to install it that way… and it worked.

    Reply
    • Thanks, José! Yes, indeed – if you’re getting this error:

      “Update required: Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.”

      or this error:

      “The installation cannot proceed as the installer file may be damaged. Download the installer file again.”

      …then extract the files, turn off your Internet connection / disconnect the Wi-Fi, and try to install the software again.

      That usually works.

      If still no luck, then see this Adobe help page:

      Update your operating system to work with Adobe apps

      Glad you got it working!

  6. Hi
    I tried to install premiere elements 22 on my Mac but every time, error 113 appeared.
    I tried many things but nothing worked.
    Do you have any suggestions ?

    Reply
  7. Hey, when i opened to install adobe premiere pro cc 2019 or any other adobe collection, i get blank installation options and the logo it doesn’t load or install; stack there for hours.

    Reply
    • Sorry, not sure – never heard that one before… Did you receive any error(s) or other messages?

      You can also try this:

      1. Uninstall all Adobe apps using standard OS procedures.
      2. Download & run the Creative Cloud Cleaner Tool, remove all apps.
      3. Reboot your computer (don’t skip this step).
      4. Start again from the top by reinstalling the Creative Cloud tools you want.

  8. Hi,
    I have a 2017 21.5 Mac running Ventura 13.4.1
    Can you please tell me which version of PS Elements I should use?
    Regards,
    Marc

    Reply

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