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How to Move Adobe CS5 Between Computers, or from PC to Mac

July 7th, 2010 6 comments

Transfer Adobe CS5 Between Two Computers

OK, so your old computer is running out of gas, you’re upgrading or changing systems, adding a new machine, or switching from a PC to a Mac, or vice versa — and you want to move over your purchased Adobe CS5 (or CS4 or CS3 or other) software — what do you do, and how do you do it?

As we’ve covered previously here, you are generally allowed to install and activate most Adobe software on up to two computers, with the restriction that the software can not used on both systems at the same time. So right off the bat, you might be good to go with installing the software on a second computer, although you may wish to double-check the licensing agreement for your product to be sure.

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Three Hours of Free Tutorials for Lightroom 3, plus Other Resources

June 10th, 2010 1 comment

Adobe Lightroom 3 is only days old, yet it’s quickly getting rave reviews across the net… Expert Reviews gave it five stars, writing: “The best just got better. Whether you’re a profes­sional photographer or enthusiast, Adobe Lightroom has quickly become the must-have managing and pre-processing software. With version 3 just released, there’s even more reason to rush out and buy it. The powerful lens correction profiles and amazing noise reduction, combined with excellent management make this a tool that all photographers should have.

And there is already a wealth of free learning resources available… Here are some good ones:

Watch Adobe Lightroom 3 Free Video Tutorials

Also out is an excellent in-depth series of free online Lightroom 3 video tutorials, approaching three hours in running time and produced by Adobe Lightroom expert Julieanne Kost. There are ten chapters with a range of topics and techniques covered:

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How Many Computers Can You Install Adobe CS5 On?

May 17th, 2010 19 comments

This is one of the most common questions we get, and the answer may pleasantly surprise you… The place to look to find the answer is the Software License Agreement, also called the EULA. This agreement governs the use of your Adobe product, and is translated into 28 languages within each document. It also covers some basics about product activation.

See the Adobe End-User License Agreements (EULAs)

So, in general, how many systems can you install Adobe software on, including CS5? The answer for individuals (as opposed to businesses) in most cases is two. The catch is that both computers must be used only by you and the two systems cannot be used at the same time. This policy was designed so that you could run (say) Creative Suite at home on your desktop PC, as well as while travelling with your laptop. But the types of computers and their usage has blurred so much now that you can just pick any two you own and the product will install and properly activate on both. For CS5 the two machines must also be of the same operating system platform (Windows/Mac), because the software is licensed and delivered for use on a specific platform.

For example, here is the key text from the EULA for Photoshop CS5:

2.5 Portable or Home Computer Use. Subject to the important restrictions set forth in Section 2.6 [having to do with volume licensees], the primary user of the Computer on which the Software is installed … may install a second copy of the Software for his or her exclusive use on either a port­able Computer or a Computer located at his or her home, provided that the Software on the port­able or home Computer is not used at the same time as the Software on the primary Computer.

So there’s your answer for most current Adobe software, although we recommend confirming for your particular product or suite (including Creative Suite, Acrobat, Lightroom, Elements, etc.), and version (CS3, CS4, CS5).

If you need more than one computer running the software at the same time, you might want to take a look at the online discounts and maintenance simplification available through Adobe’s new Volume Licensing Store.

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Any Problems Downloading or Installing CS5?

May 14th, 2010 33 comments

Adobe has just put out a couple of very helpful resources if you’re running into any issues downloading or installing CS5 products… If you’ve hit a snag, these are some of the first places you might look (after confirming CS5 system requirements for Windows or Mac):

Fix download issues with the Download Manager

Adobe CS5 Featured Product Downloads

CS5 software packages are quite large (the full Master Collection suite is ~5 GB), so Adobe uses the Akamai Download Manager to facilitate their download. If you’re having any trouble installing or running the Download Manager, see the FAQ for this topic. If nothing happens when you click the product’s trial download link, or a blank win­dow or coffee cup icon appears, or a “File not found,” “server not found,” “Windows cannot open this file,” or “add-on disabled” message appears, then see this page to solve your problem. There’s also more general download help.

[UPDATE (May 25th) – If you need to, you can bypass the Akamai Download Manager entirely by downloading your software using our new CS5 Direct Download Links.]

If it’s easier or if you prefer, you can order a trial DVD set for any of the CS5 suite editions: Design Premium, Web Premium, Production Premium, or Master Collection, and it will be delivered to your home or business… A DVD set can serve as your backup media if you choose to purchase at the end of 30 days, or you can have a full product box delivered to you when you purchase and simply use that serial number to convert the trial you already installed.

Fix installation issues with Creative Suite products

There are several good resources for solutions. The Adobe Support Advisor (ASA) can analyze your install logs and identify errors generated during unsuccessful Adobe Creative Suite 5, Creative Suite 4, or Creative Suite 3 product installations. The ASA provides information about documentation for these installation known issues, and it expedites the troubleshooting process by generating files that you can upload, if necessary, to an Adobe technical support agent.

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Is CS5 64-Bit-Only? And Other Top Questions Answered

April 28th, 2010 19 comments

Last week there was an online Q&A session called “Ask a CS Pro,” where we got news on when CS5 would be released. The session with Adobe Evangelists Terry White, Greg Rewis, and Jason Levine lasted over an hour and there were a lot of other great questions address­ed. Here are some:

 Q:  Is Creative Suite 5 64-bit-only? Or will it run on 32-bit systems?
 A:  Only two CS5 applications are exclusively 64-bit, Premiere Pro and After Effects. The rest, including Photoshop, will run in either 32-bit or 64-bit environments, including Windows XP. But CS5 users running on 64-bit native should realize noticeably greater gains in performance, in some cases as much as ten times the previous speed.
 Q:  How can I tell if my system can run the 64-bit applications?
 A:  See is your PC is running a 32-bit or a 64-bit version of Windows, or if your Intel- based Mac has a 32-bit or 64-bit processor. Complete system require­ments for all CS5 products can be found on this page. See also Adobe’s helpful CS5 FAQ.
 Q:  What if I buy CS5 but don’t have a 64-bit computer yet?
 A:  If you decide to buy CS5 Production Premium or CS5 Master Collection, then compli­mentary 32-bit compatible versions of Premiere Pro CS4 and After Effects CS4 will be provided with your purchase (details and usage here).
[UPDATE (May 19th) – If you need the standalone CS4 versions of After Effects or Premiere Pro (for 32-bit systems or Windows XP), or any other CS4 product for that matter, you can find them still available for download here.]
Ask a CS Pro (replay)
 Q:  Will there be a new version of Acrobat Pro in the suites?
 A:  CS5 ships with Acrobat Pro 9. There is no new version of Acrobat yet.
 Q:  Will Content-Aware Fill allow me to select animals like pets better than CS4?
 A:  Actually it’s the new Edge Detection features that will do that in Photoshop CS5.
 Q:  Is there new support for HTML5 and CSS3 in Dreamweaver CS5?
 A:  These standards were too emerging to incorporate into the CS5 product development cycle last year. However in the coming weeks and months you’ll see new plug-ins and extensions for Dreamweaver that add support for these.
 Q:  I haven’t heard much yet about Fireworks CS5 – what’s new there?
 A:  For Fireworks, there are some new features but a lot of enhancements with many stability and performance improvements. It’s all covered perfectly here.
 Q:  Will Illustrator CS5 finally convert from layers to pages in PDF?
 A:  You can do this with multiple artboards in CS5 which will convert to multiple pages in PDF.
 Q:  Terry, I saw your InDesign ePUB for iPad video. Will the ePUBs produced with Adobe apps still be accepted by iTunes or has that changed?
 A:  ePUBs produced by InDesign CS5 should be accepted by the iBookstore AND in iTunes directly, as I did in my video.
 Q:  What about plug-ins for After Effects – do they have to be 64-bit as well?
 A:  Yes, After Effects CS5 plug-ins also have to be native 64-bit, but Adobe has been working closely with major plug-in developers to have them ready.
 Q:  I’ve heard about the new Mercury Playback Engine in Premiere Pro CS5. What if I don’t have one of the supported graphics cards?
 A:  Mercury is a software engine written from the ground-up to leverage all RAM and all cores in your system, to maximize playback and rendering. At the moment, five NVIDIA cards are supported, with more coming. But you can still run quite brilliantly in software-only mode without GPU acceleration (for example, on a MacBook).
 Q:  What Content Management Systems (CMS) does Dreamweaver support?
 A:  Dreamweaver CS5 can work with any PHP-based CMS (e.g., WordPress, Joomla, Drupal), even homegrown, as long as Dreamweaver can connect to the server. You can style with CSS, rework JavaScript, and change HTML, all without having to leave Dreamweaver itself.

What other questions do you have about CS5? Just ask in the comments below and we’ll see if we can get them answered quickly for you.

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