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Any Problems Downloading or Installing Adobe CS5 or CS5.5?

May 14th, 2010 235 comments

Adobe has just put out a couple of very helpful resources if you’re running into any issues downloading or installing CS5 products… If you’ve hit a snag, these are some of the first places you might look (after confirming your system meets the minimum Creative Suite 5 requirements for Windows or Mac):

Fix download issues with the Download Manager

Adobe CS5 Featured Product Downloads

CS5 software packages are quite large (the full Master Collection suite is ~5 GB), so Adobe uses the Akamai Download Manager to facilitate their download. If you’re having any trouble installing or running the Download Manager, see the FAQ for this topic. If nothing happens when you click the product’s trial download link, or a blank win­dow or coffee cup icon appears, or a “File not found,” “server not found,” “Windows cannot open this file,” or “add-on disabled” message appears, then see this page to solve your problem. There’s also more general download help.

[UPDATE (5/3/2011) – If you need to, you can bypass the Akamai Download Manager and Adobe Download Assistant entirely by downloading it using the new CS5.5 Direct Download Links.]

If it’s easier or if you prefer, you can order a trial DVD set for any of the CS5 suite editions: Design Premium, Web Premium, Production Premium, or Master Collection, and it will be delivered to your home or business… A DVD set can serve as your backup media if you choose to purchase at the end of 30 days, or you can have a full product box delivered to you when you purchase and simply use that serial number to convert the trial you already installed.

Fix installation issues with Creative Suite products

There are several good resources for solutions. The Adobe Support Advisor (ASA) can analyze your install logs and identify errors generated during unsuccessful Adobe Creative Suite 5, Creative Suite 4, or Creative Suite 3 product installations. The ASA provides information about documentation for these installation known issues, and it expedites the troubleshooting process by generating files that you can upload, if necessary, to an Adobe technical support agent.

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Is CS5 64-Bit-Only? And Other Top Questions Answered

April 28th, 2010 91 comments

[UPDATE (April 2012) – The same two applications mentioned below remain 64-bit only for CS6.]

[UPDATE (April 2011) – See also the top questions answered for CS5.5!]

Last week there was an online Q&A session called “Ask a CS Pro,” where we got news on when CS5 would be released. The session with Adobe Evangelists Terry White, Greg Rewis, and Jason Levine lasted over an hour and there were a lot of other great questions address­ed. Here are some:

 Q:  Is Creative Suite 5 64-bit-only? Or will it run on 32-bit systems?
 A:  Only two CS5 applications are exclusively 64-bit, Premiere Pro and After Effects. The rest, including Photoshop, will run in either 32-bit or 64-bit environments, including Windows XP. But CS5 users running on 64-bit native should realize noticeably greater gains in performance, in some cases as much as ten times the previous speed.
 Q:  How can I tell if my system can run the 64-bit applications?
 A:  See is your PC is running a 32-bit or a 64-bit version of Windows, or if your Intel- based Mac has a 32-bit or 64-bit processor. Complete system require­ments for all CS5 products can be found on this page. See also Adobe’s helpful CS5 FAQ.
 Q:  What if I buy CS5 but don’t have a 64-bit computer yet?
 A:  If you decide to buy CS5 Production Premium or CS5 Master Collection, then compli­mentary 32-bit compatible versions of Premiere Pro CS4 and After Effects CS4 will be provided with your purchase (details and usage here).
[UPDATE (May 19th) – If you need the standalone CS4 versions of After Effects or Premiere Pro (for 32-bit systems or Windows XP), or any other CS4 product for that matter, you can find them still available for download here.]

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