We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop CC from the Creative Cloud” or “CS6 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.
Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and most recently the Creative Cloud’s CC Desktop App.
Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.
But it turns out there can be interactions between the DLM and some configuration on the user’s computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work… So the first step is to try something different with those.
Adobe just announced the immediate availability of the all-new CC 2017 release, with hundreds of new features and enhancements across their creative product line focusing on innovative new tools, improved performance, smoother workflow & connectivity, and some of that Adobe magic… Creative Cloud 2017 is the next major release following the CC 2015, CC 2014, and CC 2013 versions, which in turn replaced CS6 from 2012.
The 15 upgraded desktop applications are Photoshop, Illustrator, InDesign, InCopy, Animate (formerly Flash Pro), Muse, Dreamweaver, Premiere Pro, After Effects, Character Animator, Audition, Prelude, Media Encoder, Bridge, and Experience Design (XD). All current Creative Cloud members receive an automatic upgrade to the 2017 Release, and all of the new free trial downloads are also now live online. As before, the new tools and services are available via budget-friendly annual or monthly memberships. Creative Cloud membership continues to expand at an accelerating pace around the world, with now over 9 million paid customers having signed up.
The new Adobe CC 2017 release was announced last week, including 15 upgraded desktop applications with new features across the board plus other major advancements… And there’s no wait: the Creative Cloud 2017 software is available immediately for worldwide download via the CC Desktop App… This means everyone gets either a free upgrade or a free trial – but some folks want or need to access the new tools directly without using Adobe’s download/app manager.
Adobe has just published an initial set of direct download links for the CC 2017 release, for instant access (plus the ability to use your own download manager) if you have any difficulty with what Adobe normally employs and want to get the tools or trials without it… These can also come in handy if you want offline CC 2017 installers to use, store, or back up with (i.e., copy to USB flash drive, burn to DVD media, etc).
In keeping with our tradition of publishing the direct download links for major Adobe products such as Creative Cloud, CS6, Lightroom 6/CC, and Acrobat DC, below you’ll find the direct links from Adobe’s servers for the free trials and full offline installers for the new releases of Photoshop Elements 15 and Premiere Elements 15, for both Windows and Mac OS.
[UPDATE (Nov. 2016) – These still work to download the original CC 2015.5 installers. If you’re looking for direct links to the newest CC 2017 versions, then see this post.]
Back in June, Adobe rolled out major updates to its flagship Creative Cloud tools and services. The CC 2015.5 release, as it’s commonly called, includes significant new features in Adobe’s key desktop applications and performance advancements across Creative Cloud. The new versions were available immediately for worldwide download via the CC Desktop App only, because many of the tools began using a proprietary installation technology. The challenge was that many folks want or need to access the new tools directly without using Adobe’s download/app manager, and so we have been working with the company to help make standard, standalone installers publicly available (as has been the practice for all their previous creative software products).
Well, we have some good news: After some months of delay, Adobe has now published an initial set of direct download links for the CC 2015.5 release, for instant access (plus the ability to use your own download manager) if you have any difficulty with what Adobe normally employs and want to get the tools or trials without it… These can also come in handy if you want offline CC 2015.5 installers to use, store, or back up with (i.e., copy to USB flash drive, burn to DVD, etc).
[UPDATE (October 2016) – We have some very good news – Adobe has finally published the new installers. Please see our new post here: At Last! The Adobe CC 2015.5 Direct Download Links (2016 Release) We’re sorry about the delay!]
[UPDATE (November 2016) – The newer CC 2017 direct links are also now available!]
Early this morning, Adobe launched major updates to its flagship Creative Cloud tools and services. This June 2016 release includes dramatic new features in Adobe’s key desktop applications, performance enhancements across Creative Cloud (CC) and exciting updates to Adobe Stock. As always, all upgrades to all CC desktop apps are available for download by Creative Cloud members as part of their membership at no additional cost.
Adobe Acrobat DC 2016 is now shipping! “DC” stands for Document Cloud, which is Adobe’s new set of integrated online services that helps people and businesses better manage critical documents. At the heart of Document Cloud is Acrobat DC – the industry standard for creating, sharing and editing PDFs – which was completely reengineered last year for the initial DC 2015 milestone release.
This new version of Acrobat continues as a desktop product in both Pro or Standard editions, and is available either via subscription or with a perpetual license. Adobe has incorporated many new features and improvements to bring Acrobat up the modern day. Further, the company has moved to a year-based versioning model for Acrobat… So this revision is officially called the “the 2016 Release of Acrobat DC” – and the technical version number is actually 15 rather than 12.
After decades of 30-day free trials for its flagship creative applications such as Photoshop, Illustrator, InDesign, and all the others, today Adobe announced that going forward, the length of the trial period for Creative Cloud (i.e., the CC 2015 desktop apps) will be standardized worldwide at 7 days.
The company has been running some tests over the past couple months, and says the changes better align with how individuals are actually using the trial software – meaning the degree and duration of time they use them the most after initial installation. By moving to seven days, Adobe feels they can follow up better with the customer when the experience is freshest than if it happened a month later. It also gives users greater incentive to bump up the priority of the new software evaluations. Given the accelerating pace of change in technology (and pretty much everything else moving faster these days), these findings aren’t entirely surprising.
[UPDATE (May 2016) – Adobe just reduced the length of all CC free trials from 30 to 7 days… So the approach below will still work, but would triple the period from 7 to 21 days.]
How long are the free trials for Adobe software? Most people would say 30 days – but practically speaking, it’s actually almost 50% longer, at 44 days. Here’s why, and how you can do it…
After downloading and installing Adobe’s free trial software – whether it’s the latest major release CC 2015 (have you tried it yet?), CS6, Acrobat, Captivate, or Lightroom – your official free trial will begin for 30 calendar days from the date you first run the application (like Photoshop) on your computer.
Once you reach the end of that month – if you haven’t already purchased the product – then that free trial period will end and all the files you created will still be yours, but the software itself will no longer start on your system. And redownloading or reinstalling it won’t give you a new free trial.
It’s the season for holiday deals – and so it also can be a season for order changes and returns… Although naturally, this can happen at any time of year.
Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom for Photoshop, or returning an individual tool and getting the full CC 2017 suite instead (which includes 20 applications instead of one).
So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already opened the box/disc or downloaded and installed the product – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).
Yes, it’s true – you can simply contact Adobe within either 14 or 30 days of your order (depending on what you bought) – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.