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Archive for June, 2020

How to Exchange, Return, or Refund Adobe Software Products

June 24th, 2020 7 comments
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Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may wish to return an Adobe product or exchange for something different instead – say swapping the CC Photography bundle or returning an individual CC tool and getting the 2020 “All Apps” plan instead (which includes 22 applications instead of one).

See Adobe's Complete Refund & Return Policies

In which case, did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already downloaded and installed the product on your computer(s). However, only software bought directly from Adobe.com worldwide can take advantage of this refund policy (not purchases from resellers or retailers, and never auction sites).

Yes, it’s true – simply contact Adobe within 30 days of your order for non-subscription products – via live online chat is usually fast and convenient. Then, just follow the correct procedure and they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.

For subscription plans, it’s even easier – in most cases, you can simply change or cancel your plan online yourself (for any reason) within 14 days of your initial order, without needing to contact Adobe. Refunds are typically processed within about a week.

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Categories: Tips Tags: , , ,

“Wow, Crazy” Photoshop ‘Select Subject’ Feature Gets Even Better

June 16th, 2020 1 comment
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Incredible New Select Subject Portrait in Photoshop 2020

Knowing how to make a good selection is one of the most important things you can learn to do in Photoshop. With accurate selections and masks, you can completely control the placement and movement of all the elements of your image, or copy an object from one photo to another.

But making good selections and masks can also be one of the most time-consuming processes in Photoshop. And we take for granted what our eyes can easily see, yet a program usually cannot recognize without our involvement. But in 2018, Adobe introduced a new one-click feature in Photoshop (see original video below) that gives you a big head start in this regard: Select Subject.

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Categories: Tips Tags: , , ,

How to Solve It When Adobe Programs or Updates Won’t Download

June 10th, 2020 95 comments
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The Adobe CC Desktop App Manager: How Does It Work?

We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or CC 2020 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.

Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software install­ers. Over the years and for various tools, they have used the Akamai Down­load Manager, the Adobe Down­load Assistant (ADA), the Adobe Applica­tion Manager (AAM), and now the Creative Cloud’s Desktop App.

Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.

But it turns out there can be interactions between the DLM and configurations of your computer, web browser, anti-virus software, Internet connection, Read more…

Download 3 Free eBooks: Acrobat DC, XI, X How-to Tutorial Guides

June 2nd, 2020 31 comments
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Download the Adobe Acrobat DC Guide: A Complete Overview (118 Pages)

Next to Photoshop, Acrobat Pro & Standard is Adobe’s top-selling product line of all time: it’s offered standalone plus included in “All Apps” subscriptions of the Creative Cloud – so there are a lot of people using it worldwide. The three free books below will help you learn how to use it better and more effectively…

The first book is all about the most recent Acrobat DC release, which debuted in 2015. The second ebook covers the previous Acrobat XI release from 2012, and the third one is for the older Acrobat X. All together, these guides encompass 206 pages and contain dozens of helpful tutorials that will help you discover the advantages of using Acrobat and how to get the most out of it… Following the easy walkthroughs will quickly introduce you to new ways to save time and simplify complex projects.

Each chapter includes step-by-step instructions for performing common tasks efficiently. Keep a copy access­ible as an easy–to–use resource for learning new techniques.

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Categories: Steals Tags: , , ,

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