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How to Exchange, Return, or Refund Adobe Software Products

June 24th, 2020 7 comments
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Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may wish to return an Adobe product or exchange for something different instead – say swapping the CC Photography bundle or returning an individual CC tool and getting the 2020 “All Apps” plan instead (which includes 22 applications instead of one).

See Adobe's Complete Refund & Return Policies

In which case, did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already downloaded and installed the product on your computer(s). However, only software bought directly from Adobe.com worldwide can take advantage of this refund policy (not purchases from resellers or retailers, and never auction sites).

Yes, it’s true – simply contact Adobe within 30 days of your order for non-subscription products – via live online chat is usually fast and convenient. Then, just follow the correct procedure and they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.

For subscription plans, it’s even easier – in most cases, you can simply change or cancel your plan online yourself (for any reason) within 14 days of your initial order, without needing to contact Adobe. Refunds are typically processed within about a week.

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“Wow, Crazy” Photoshop ‘Select Subject’ Feature Gets Even Better

June 16th, 2020 1 comment
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Incredible New Select Subject Portrait in Photoshop 2020

Knowing how to make a good selection is one of the most important things you can learn to do in Photoshop. With accurate selections and masks, you can completely control the placement and movement of all the elements of your image, or copy an object from one photo to another.

But making good selections and masks can also be one of the most time-consuming processes in Photoshop. And we take for granted what our eyes can easily see, yet a program usually cannot recognize without our involvement. But in 2018, Adobe introduced a new one-click feature in Photoshop (see original video below) that gives you a big head start in this regard: Select Subject.

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How to Solve It When Adobe Programs or Updates Won’t Download

June 10th, 2020 95 comments
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The Adobe CC Desktop App Manager: How Does It Work?

We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or CC 2020 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.

Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software install­ers. Over the years and for various tools, they have used the Akamai Down­load Manager, the Adobe Down­load Assistant (ADA), the Adobe Applica­tion Manager (AAM), and now the Creative Cloud’s Desktop App.

Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.

But it turns out there can be interactions between the DLM and configurations of your computer, web browser, anti-virus software, Internet connection, Read more…

How to Access, Restore or Update to Any Version of Adobe CC Apps

May 13th, 2020 32 comments
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How Does the Adobe CC Desktop App Manager Work?

One of the biggest strengths of the Creative Cloud 2020 release is receiving a complete set of creative tools with an ongoing stream of updates included at no extra cost… We no longer have to wait years for our products to innovate and keep pace with evolving technologies; instead we receive the latest and greatest features and improvements as soon as they are ready.

Since the initial launch of CC in 2013, Adobe has regularly issued new upgrades for each individual app about once every 3-4 months, bringing new power and capabilities to all subscribers.

Normally the Creative Cloud works seamlessly with these ongoing product updates… The CC Desktop App runs quietly in the System Tray and notifies the customer that a new upgrade is avail­able for any of the included applications like Photoshop CC, and (optionally whenever desired) the user clicks one button to auto­matically download and install the update in the back­ground.

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Download Full Documentation & eBook Manuals: All Adobe Products

May 7th, 2020 49 comments
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Even years after it went up, a lot of people still don’t know about it.

We’re talking about the free online documentation for all Adobe software – the official set of user manuals that can answer quite a few customer questions, and also be a great resource if you don’t use a product yet but want to find out more about it…

Read or Download the Free Adobe Photoshop Manual (PDF, 1000+ Pages)

This exists in searchable and downloadable form for all major Adobe applications, including the Creative Cloud, Creative Suite, Lightroom, Acrobat, Photoshop Elements, etc. – for all recent releases on both Windows and macOS.

For example, every so often we receive a question on how to save back to earlier versions from Adobe InDesign… Fortunately, this is answered in the “Saving Documents” section in InDesign’s online manual. (And for all the cases like these, we also put together a special roadmap for CC file compatibility.)

Related: Do you believe any of these? The 10 Most Common Myths About Creative Cloud

Each Adobe reference below can be downloaded as a complete offline ebook if you want (more about this below)… These books are substantial – the latest “Photoshop Help & Tutorials” hand­book is over 1,000 pages alone, and collectively the entire set of manuals for all Creative Cloud 2020 apps totals 7,000+ pages!

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Acrobat Pro, Standard & Reader DC 2020: Direct Download Links

May 1st, 2020 4 comments
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Download the Adobe Acrobat DC Free Trial

Adobe Acrobat DC 2020 is here! If you hadn’t heard, “DC” stands for Document Cloud, which is Adobe’s set of integrated online services to help customers better manage important and everyday documents. At the heart of Document Cloud is Acrobat DC – the industry standard for creating, sharing and editing PDFs – which was completely rearchitected for the initial DC 2015 milestone release some years back. For more information, see: What Is the Document Cloud?

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Why Not to Buy Adobe Software on eBay, Craigslist or Amazon Mkt

February 18th, 2020 315 comments
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[IMPORTANT NOTE – Adobe stopped selling CS6 entirely several years ago – here’s why… So the CS products are not being made by the company, nor legitimately for sale through any channel in any country, from any vendor or reseller.]

Some folks think it might be a good idea to try to save a few bucks and buy Adobe software off of eBay, Craigslist, Amazon Marketplace, or from any vendor or seller who is unfamiliar.  It could be Creative Cloud, CS6, Photoshop, Lightroom, Acrobat, Elements, or any other title – in a retail, student, full or upgrade version… or sometimes it’s the “OEM” scam, or the plausible-sounding “extra” volume/enterprise license swindle, or an illegal black or “gray market” import.

But it’s actually not a very good idea at all.  Why?

Why You Should Never Buy Adobe Software on eBay, Craigslist, or Amazon Marketplace

The first problem is that Adobe does not recognize these venues as valid or authorized resellers, they are fully disregarded and invalid. So as a result, Adobe will not officially recognize any of those buyers as actually owning their software. Yes, you read that right.

Meaning, you think you own the genuine article but effectively you don’t. You cannot provide an accepted proof of purchase – so you can’t formally prove you own the products. You may not be able to transfer the software to someone else, nor be able to get product support or upgrade to the next version, etc…  You also aren’t able to return the software to get your money back from Adobe like you normally can.

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How to Save 70% with the New Adobe CC Student/Teacher Editions

February 11th, 2020 143 comments
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Get the New Creative Cloud 2020 Student & Teacher Edition Now (Try or Buy)

Let’s face it, Adobe’s traditional product prices seemed expensive over the years, espe­cially if you’re on a student’s budget. The last perpetual version available, Creative Suite 6 from 2012, historically had full prices ranging from $399 for Dream­weaver through $999 for Photoshop Extended and on up to $2,599 upfront for the Master Collection suite, which contained all CS6 applications. As cool and powerful as this software was, it’s hard to afford when you’re in school – even after the student/teacher discount.

Adobe stopped selling CS6 several years ago, as the version reached EOL and end of support – but fortunately the company still offers deep discounts for education customers on the latest CC release. A few years ago, in fact, they increased the discount on Creative Cloud to up to 70% off the regular prices. And while there are a lot of misconceptions about CC, the main products like Photoshop, Illustrator, InDesign, Premiere, etc., still download and run on your desktop as normal.

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The Greatest Hits: Our Most Popular Adobe Posts & Tips of All Time

January 7th, 2020 277 comments
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With one year wrapped up and a new one just beginning, it seemed a perfect time to put together a review of the best and most-shared posts published here since our site launched in 2009 (over 10 years ago now!), including some very popular free books.

These are the top posts that consistently have the highest readership on our site, month after month, covering all major Adobe software products…  They’re broken out by topic below in case you’ve missed any, or are new here – so bookmark, share, and enjoy!

Free Adobe Books

Download Dozens of Free Adobe Books Now!

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How to Get New Adobe Creative Cloud 2020 Direct Download Links

December 18th, 2019 175 comments
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Download the New 2020 Release of Adobe Creative Cloud Now! (Try or Buy)

For decades now, Adobe has provided industry-standard standalone installers for their creative products, for many valid reasons… Recent examples include the company publicly posting the direct download links for the CC 2019 and CC 2018 releases. In our view, the need is strong and they should continue to do the same going forward.

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Download Dozens of Free Adobe Books Sign up for our popular newsletter and we’ll send you 30 great ebooks to learn all major Adobe tools at no cost!

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