We’ve previously covered here how to transfer Adobe software products (like Creative Cloud, CS6, Photoshop, Lightroom, Elements, or Acrobat) between two computers, including from PC to Mac or vice versa. In this article we’re going to focus on transferring the actual legal license from one person or company to another, like transferring the title to a car or home between two people.
Moving the software physically is mostly a technical task, but doesn’t cover what happens if the recipient has problems, needs customer support or updates, wants to be registered with Adobe, and be recognized as the new rightful owner and user of the tools. To address those needs, you can follow the transfer process described below to “unregister” the program from the old owner and re-register for the new one.
OK, so your old computer is running out of gas, you’re upgrading or changing systems, adding a new machine, or switching from a PC to a Mac, or vice versa — and you want to move over your copy of CC/Creative Cloud or CS6 (or CS5 or CS4 or CS3) Adobe software — what do you do, and how do you do it? Just follow our complete guide below, which also works for other Adobe desktop products such as Acrobat, Elements, Lightroom, Captivate, and more.
As we’ve covered previously here, you are generally allowed to install and activate most Adobe software on up to two computers, with the restriction that the software can not used on both systems at the same time. So right off the bat, you might be good to go with installing the software on a second computer, although you may wish to double-check the licensing agreement for your product to be sure.
So, in general, how many systems can you install Adobe software on, including the Creative Cloud (CC) and CS6? The answer for individuals (as opposed to businesses) in most cases is two. The catch is that both computers must be used only by you and the two systems cannot be used at the same time. This policy was designed so that you could run Creative Cloud (or Creative Suite) at home on your desktop PC, as well as while traveling with your laptop or tablet PC. But the types of computers and their usage has blurred so much now that you can just pick any two you own and the product should install and properly activate on both…
1.1 Use of Software: Subscription-Based License. Your subscription lets you activate the Software on up to two devices (or virtual machines) at a time, however, you may not use the Software on the two devices simultaneously.
We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or “CC 2019 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.
Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and now the Creative Cloud’s CC Desktop App.
Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.
But it turns out there can be interactions between the DLM and configurations of your computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work. Read more…
One of the biggest strengths of the Adobe CC 2019 release is receiving a complete set of creative tools with an ongoing stream of updates included at no extra cost… We no longer have to wait years for our products to innovate and keep pace with evolving technologies; instead we receive the latest and greatest features and improvements as soon as they are ready.
Normally the Creative Cloud works seamlessly with these ongoing product updates… The CC Desktop App runs quietly in the System Tray and notifies the customer that a new upgrade is available for any of the included applications like Photoshop CC, and (optionally whenever desired) the user clicks one button to automatically download and install the update in the background.
Last October, Adobe unveiled the new CC 2019 Release, which the company says is the biggest product launch since they first introduced Creative Cloud over six years ago. Pam Clark, Senior Director for Photoshop, exclaimed, “Today is by far the largest product announcement and launch experience of my career on the Photoshop team, and at Adobe. We have never delivered so much amazing new innovation to customers on the same day. I can’t wait to see what you create!”
Let’s face it, Adobe’s traditional product prices seemed expensive over the years, especially if you’re on a student’s budget. The last perpetual version available, Creative Suite 6 from 2012, historically had full prices ranging from $399 for Dreamweaver through $999 for Photoshop Extended and on up to $2,599 upfront for the Master Collection suite, which contained all CS6 applications. As cool and powerful as this software was, it’s hard to afford when you’re in school – even after the student/teacher discount.
Adobe eventually stopped selling CS6, as the version reached EOL and end of support – but fortunately the company still offers deep discounts for education customers on the latest CC release. A few years ago, in fact, they increased the discount on Creative Cloud to up to 70% off the regular prices. And while there are a lot of misconceptions about CC, the main products like Photoshop, Illustrator, InDesign, Premiere, etc., still download and run on your desktop as normal.
With one year wrapped up and a new one just beginning, it seemed a perfect time to put together a review of the best and most-shared posts published here since our site launched in 2009 (almost 10 years ago!), including some very popular free books.
These are the top posts that consistently have the highest readership on our site, month after month, covering all major Adobe software products… They’re broken out by topic below in case you’ve missed any, or are new here – so bookmark, share, and enjoy!
Free Adobe Books
- Download Adobe CC Design Basics, Free! New 228-Page Book
- Two Free Books! Get the Lightroom Quick Start Guides (108 Pgs)
- Learn Animate Free – Download 59-Page Guidebook + Assets
- Download Now: The InDesign New Features Guidebook
- Learn Adobe Dreamweaver CC + CS6 – Download New Book
- Free! Download 30 Adobe Books at No Cost, Learn All Products
‘Tis the season for holiday deals, but it can also be the season for order changes or returns… Although naturally, this can happen at any time of year.
Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom 6 for the CC Photography bundle, or returning an individual CC tool and getting the full CC 2019 suite instead (which includes 21 applications instead of one).
So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already downloaded and installed the product on your computer(s) – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).
Yes, it’s true – you can simply contact Adobe within 14 days of your order for subscription products, or 30 days of your order for non-subscription products – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.
Adobe Acrobat DC 2019 is now shipping! If you hadn’t heard by now, “DC” stands for Document Cloud, which is Adobe’s set of integrated online services to help customers better manage critical documents. At the heart of Document Cloud is Acrobat DC – the industry standard for creating, sharing and editing PDFs – which was completely rearchitected for the initial DC 2015 milestone release several years ago. For more information, see: What Is the Document Cloud?