Adobe Acrobat has undergone a tremendous evolution in recent years. When the new Acrobat “DC” generation first arrived in 2015, people weren’t quite sure what to make of it. But now, almost four years later with several major releases plus fully-integrated mobile apps for PDF management, document scanning, and electronic signatures, the Document Cloud has arrived and most of us wonder how we ever got along without the workflow productivity it brings.
‘Tis the season for holiday deals, but it can also be the season for order changes or returns… Although naturally, this can happen at any time of year.
Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom 6 for the CC Photography bundle, or returning an individual CC tool and getting the full CC 2019 suite instead (which includes 21 applications instead of one).
So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already downloaded and installed the product on your computer(s) – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).
Yes, it’s true – you can simply contact Adobe within 14 days of your order for subscription products, or 30 days of your order for non-subscription products – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.
One of the most common upgrade questions we see out there is asking what’s new, what’s different, what’s better, what’s changed between Adobe’s just-launched CC 2019 release and the previous CC 2018, CC 2017, CC 2015.5, CC 2015, CC 2014, CC 2013, or 2012’s Creative Suite 6? Or more fundamentally, what are the key new features and advancements in CC 2019 versus prior versions?
Now that the new CC 2019 milestone release is shipping worldwide, everyone is entitled to either a free upgrade or a new free trial for 7 days. Ongoing access to these tools requires a Creative Cloud membership (either for one app or for all of them), with discounts available for education customers. Adobe says that if you look at all of the changes since CS6 to the current CC 2019 release, there have been thousands of significant updates – meaning new and enhanced features, added capabilities, and performance improvements – to the key creative applications.
Today Adobe announced the immediate availability of the all-new CC 2019 release, the next generation of Creative Cloud with hundreds of new features and advancements across their product line surrounding three key themes: to accelerate your work, to liberate your creativity, and to help you create anything… CC 2019 is the next major release following the CC 2018, CC 2017, CC 2015, CC 2014, and CC 2013 versions, which in turn replaced CS6 from 2012.
The 18 upgraded CC desktop applications are Photoshop, Illustrator, InDesign, InCopy, Adobe XD, Dimension, Animate, Dreamweaver, Premiere Pro, After Effects, Audition, Character Animator, Media Encoder, Prelude, Bridge, Camera Raw, Lightroom CC and Lightroom Classic. In addition, there’s a recently-improved version of Acrobat DC Pro, plus a brand new 1.0 product in Premiere Rush CC for all-in-one, cross-device video editing that makes creating and sharing online content easier than ever – as well as Read more…
[UPDATE – Adobe stopped selling CS6 entirely – here’s why… This means the CS products are no longer being made by the company, nor legitimately for sale through any channel in any country, from any vendor or reseller.]
Some folks think it might be a good idea to try to save a few bucks and buy Adobe software off of eBay, Craigslist, Amazon Marketplace, or from any vendor or seller who is unfamiliar. It could be Creative Cloud, CS6, Photoshop, Lightroom, Acrobat, Elements, or any other title – in a retail, student, full or upgrade version… or sometimes it’s the “OEM” scam, or the plausible-sounding “extra” volume/enterprise license swindle, or an illegal black or “gray market” import.
But it’s actually not a very good idea at all. Why?
The first problem is that Adobe does not recognize these venues as valid or authorized resellers, they are fully disregarded and invalid. So as a result, Adobe will not officially recognize any of those buyers as actually owning their software. Yes, you read that right.
Meaning, you think you own the genuine article but effectively you don’t. You cannot provide an accepted proof of purchase – so you can’t formally prove you own the products. You may not be able to transfer the software to someone else, nor be able to get product support or upgrade to the next version, etc… You also aren’t able to return the software to get your money back from Adobe like you normally can.
Now that the Adobe CC release has become ubiquitous with over 15 million paid customers, more folks are asking us whether the new versions of the tools in the Creative Cloud can read or save older data/document/project file formats like CS6, CS5.5, CS5, CS4 & CS3…
In fact, since Adobe’s flagship creative toolset CC 2018 is now six major releases past CS6 from 2012 (which they no longer sell), file version compatibility can sometimes be an important decision point in moving forward.
In the past, new Adobe product versions have often brought different or expanded file formats to support significant new features – and customers want to know if their existing projects will easily carry forward with them when they upgrade, or if they will be able to save back to older formats for coworkers or clients who may still be running an earlier revision of the programs…
OK then, here’s how it works. Generally, your new CC tools will be able to open and use any and all earlier CS project and data files – including CS3, CS4, CS5, CS5.5, and CS6 files – with no problem or loss of information. In other words, all Adobe software is able to read or import file formats from previous versions of the same program – and it should happen seamlessly and automatically. The only exception to this is Premiere Pro, where it’s best to open/edit projects in the same versions that created them.
OK, so your old computer is running out of gas, you’re upgrading or changing systems, adding a new machine, or switching from a PC to a Mac, or vice versa — and you want to move over your copy of CC/Creative Cloud or CS6 (or CS5 or CS4 or CS3) Adobe software — what do you do, and how do you do it? Just follow our complete guide below, which also works for other Adobe desktop products such as Acrobat, Elements, Lightroom, Captivate, and more.
As we’ve covered previously here, you are generally allowed to install and activate most Adobe software on up to two computers, with the restriction that the software can not used on both systems at the same time. So right off the bat, you might be good to go with installing the software on a second computer, although you may wish to double-check the licensing agreement for your product to be sure.
One of the biggest strengths of the Adobe CC 2019 release is receiving a complete set of creative tools with an ongoing stream of updates included at no extra cost… We no longer have to wait years for our products to innovate and keep pace with evolving technologies; instead we receive the latest and greatest features and improvements as soon as they are ready.
Normally the Creative Cloud works seamlessly with these ongoing product updates… The CC Desktop App runs quietly in the System Tray and gracefully notifies the customer that a new upgrade is available for any of the included applications like Photoshop CC, and (optionally whenever desired) the user clicks one button to automatically download and install the update smoothly in the background.
Sometimes, however, subscribers need more control for various reasons… Read more…
With the fast-growing adoption of Adobe’s Creative Cloud and the recent release of the all-new CC 2019 versions of creative applications, some readers are telling us they’re not sure if they need all the tools that are included in the complete Creative Cloud offering, or aren’t ready or able to join for US$50 a month…
The complete (or All Apps) Creative Cloud membership gives you the latest-and-greatest versions of Photoshop, Illustrator, InDesign, Acrobat, Dreamweaver, Muse, Animate (Flash Pro), Adobe XD, Dimension, Premiere Pro, After Effects, Audition, and others – together in a well-integrated suite with ongoing product upgrades included as soon as they’re available.
One of the most common upgrade questions we see out there is asking what’s new, what’s different, what’s better, what’s changed between Adobe’s just-launched CC 2018 release and the previous CC 2017, CC 2015.5, CC 2015, CC 2014, CC 2013, or 2012’s Creative Suite 6? Or more fundamentally, what are the key new features and advancements in CC 2018 versus prior versions?
Now that the new CC 2018 milestone release is shipping worldwide, everyone is entitled to either a free upgrade or a new free trial for 7 days. Ongoing access to these tools requires a Creative Cloud membership (either for one app or for all of them), with discounts available for education customers. Adobe says that if you look at all of the changes since CS6 to the current CC 2018 release, there have been thousands of significant updates – meaning new and enhanced features, added capabilities, and performance boosts – to the key creative applications.