OK, so your old computer is running out of gas, you’re upgrading or changing systems, adding a new machine, or switching from a PC to a Mac, or vice versa — and you want to move over your copy of Creative Cloud or CS6 (or CS5 or CS4) Adobe software — what do you do, and how do you do it? Just follow our complete guide below, which also works for other Adobe desktop products such as Acrobat, Elements, Lightroom, Captivate, and more.
As we’ve covered previously here, you are generally allowed to install and activate most Adobe software on up to two computers, with the restriction that the software can not used on both systems at the same time. So right off the bat, you might be good to go with installing the software on a second computer, although you may wish to double-check the licensing agreement for your product to be sure.
Deactivating Your Old System First
Adobe uses software activation to control how many of your computers are able to run their creative apps. So if you’re already at your limit of two computers and want to transfer your license over to a new or different system, then first you should deactivate the software from the old computer. In any CC program, click Help > Sign Out (for CS, it’s Help > Deactivate), and then follow the instructions to deactivate the software. Deactivating any single CC or CS application on your machine will deactivate them all.
Note: For CS tools, you may see two choices on the Deactivation screen – if so, then what’s the difference between Suspend Activation vs. Deactivate Permanently? The answer is that both will properly deactivate your product on that computer. But the first (“suspend”) will keep your serial number stored in the Windows registry in case you want to quickly reactivate the same software on the same computer later, without reentering it. However, there is no harm in choosing the second (“permanently”) option, because you can always later reactivate the same product on the same machine by just retyping the license key. In other words, it’s basically a convenience factor to store your SN.
Deactivation is different from uninstallation. If you’re permanently uninstalling Adobe software from a computer, then deactivate it first to ensure its license is freed up. If you deactivate but don’t uninstall, the next time you run Photoshop, Illustrator, Dreamweaver, InDesign, Acrobat, etc. on that computer, you’ll be asked to reactivate or to start a free trial period.
If you can’t deactivate the software because your disk drive crashed or you changed/upgraded your hardware or you otherwise can’t access your program – and you don’t have Creative Cloud – then you may need to contact Adobe Customer Service to deactivate it for you on their end using your serial number.
After uninstalling any version of CC or CS, you can run the Adobe Cleaner Tool if you like to make sure it’s completely removed from your old system.
Setting Up Your New System
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If you purchased the software but lost the serial number or no longer have it readily available, the first place to check is your online Adobe account. You will have one if you ever registered the program, or if you purchased it directly from Adobe… Just log in with your Adobe ID and all your serial numbers will be listed there. If you don’t see it, then try registering your product now and see if it appears there. As a last resort, you may be able to retrieve it from the computer itself using a free utility like Belarc Advisor (Windows) or Product Key Finder (Mac) – which will recover and tell you the activation keys for the programs on your system.
And if you’ve lost or can’t find your original installation file or CD/DVD, or if your machine doesn’t have a disc drive, then you can download and install a free trial of your application from Adobe servers onto your new computer, and that will convert to a full and permanent version when you enter your valid SN.
OK, once deactivation is complete, you are free to go ahead and enter your serial number key to activate a copy of the software installed elsewhere, or use it to reactivate the same application on that PC after reinstalling (for example, if you are changing disk drives or upgrading operating systems). And you should be all set.
Note: When [re]installing an upgrade version of Creative Suite, if you don’t have your prior release already installed on that same computer, then you’ll have to manually input that older license key when prompted by the setup process. In other words, you’ll need to enter two serial numbers, the old and the new. If you are continuing to use your prior release, then per Adobe licensing requirements it must be on the same computer(s) as the upgrade version.
If you run into any problems with the deactivation/reactivation process, you’ll have a short window during which the software should work in free trial mode to give you enough time to contact Adobe Support and get things resolved.
Putting Creative Cloud on More than One Computer
All of this becomes much easier with Creative Cloud memberships as well as with single-tool CC subscriptions, because these products are no longer activated using serial numbers but instead with your Adobe ID login. So moving the software to a new system (multiple machines) is really just a matter of visiting the Creative Cloud Download Center, downloading whichever CC apps you want, and then signing in with your email address…
When the tools finish installing, just log in and the CC software will automatically be (re)activated on the new hardware for you, even if you didn’t happen to deactivate first on the old machine. You’ll see a screen that says “You’ve reached your device activation limit” – but just choose another computer to sign out of and then click “Continue” to let the reactivation happen.
This makes it straightforward to switch your CC applications to a different system when needed – like when a computer crashes or is otherwise not available, when traveling or away from home, when temporarily using a third machine, and so on. Alternatively, you can deactivate using your account page on adobe.com.
For more details on how all of this works, see this CC Help document.
Creative Cloud and single-app subscribers can also skip the next two sections, as your CC products are already capable of flexibly running on both operating system platforms (both Windows and macOS), as well as freely switching between different languages as desired. All Adobe CS products, by contrast, are licensed for just a single language on a single operating system.
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How to Switch Platforms from PC to Mac (or Vice Versa)
How about if you want to change platforms, like from Windows to Mac, or vice versa? The easiest thing to do is get Creative Cloud, because (as mentioned above) a single CC license will run freely on both operating systems. For Creative Suite, it’s more complicated, because all CS software was licensed for a single operating system only. So if you are making a switch and would like to take your Creative Suite 6 license with you, then you used to be able to do what’s called a “crossgrade” between platforms, which was no charge to you and could be submitted online directly through Adobe Customer Service.
However, Adobe now states: “As Creative Suite 6 is no longer sold or supported, platform or language exchanges are not available for it.” So unfortunately, CS operating system crossgrades are no longer possible.
But if you require a different operating system version of a non–Creative Suite/Cloud product you purchased from Adobe (such as Acrobat Pro or Standard), then you can exchange your product. All product configurations (including Student and Teacher Editions) are eligible for exchange.
There are a few provisos. One is you need to have a registered serial number to qualify (but that just takes a few minutes if you haven’t already). You must also be prepared to deactivate and delete the existing software from your computer and destroy any existing copies, as they will no longer be valid. But perhaps the most important is that you can only swap platforms to and from the most recent perpetual version available for the product.
How to Change from One Language or Country to Another
Note that this same procedure also works for requesting a change from one language set to another for a given Adobe application… You’d follow the crossgrade process described above – but choose a new and different language on the form, instead of a different o/s platform.
And the same goes if you want to move your residence to a different country or region, because the product language will usually be different in your new geography (even for English). For example, in the U.S. the language edition is “Universal English,” whereas overseas it’s “International English,” or another language.
After swapping platforms or languages, you cannot cross back to your original platform or language version. No more than five total (lifetime) cross-platform or cross-language upgrades or swaps are allowed per customer, regardless of the product. Software purchased second-hand or from an auction site such as eBay is not eligible for swaps.
There are some exceptions here. The Adobe Elements line is sold as multiplatform and multilanguage software, so would not require a crossgrade. The same also goes for all Creative Cloud products, because all languages and platforms are automatically included and you can freely and easily switch between them at any time with Adobe CC.
Hopefully that should do it! Please let us know if this article helped you out, or any questions you may have in the comments below.
And if you’d like to move away from shuffling serial numbers altogether, check out Creative Cloud for Teams to simplify management instead of single-user copies… With straightforward per-seat pricing, you get a flexible license that includes powerful workgroup collaboration capabilities and other exclusive features, plus expert support for your entire team.
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