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How to Get the New Adobe CC 2020 Direct Download Links

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Download the New 2020 Release of Adobe Creative Cloud Now! (Try or Buy)

For decades now, Adobe has provided industry-standard standalone installers for their creative products, for many valid reasons… Recent examples include the company publicly posting the direct download links for virtually the entire CC 2019 and CC 2018 releases. In our view, the need is strong and they should continue to do the same going forward.

Last month, in front of a record 15,000 attendees at the annual MAX conference, Adobe unveiled the Creative Cloud 2020 Release with hundreds of new features and advancements. The latest 2020 software is available immediately for worldwide download via the CC Desktop App… All upgrades to the CC apps are included at no additional cost – which means everyone gets either a free upgrade or a new free trial.

But some users want or need to access the new tools directly without using Adobe’s download/app manager… This is essential when you want to keep and make permanent offline backups, copy them onto a USB drive for use anywhere, download on one system to install on another (or multiple computers) without re-downloading, have an slow Internet connection which is capped or throttled or hangs/freezes/stops when trying to use the CC Desktop app to download 20 GB of CC upgrades, etc. All of these use cases necessitate being able to get direct download links for offline installers.

New 2020 Direct Download Links Now Available

More Direct Download Links
CC 2019
CC 2018
Acrobat DC 2019
Captivate 2019
Elements 2020

Standalone, complete installers for the Creative Cloud Desktop app and for Acrobat DC Pro/Standard are already publicly available – but to date, Adobe has not (yet?) posted the rest of the new Creative Cloud 2020 direct download links. However, good news: you can now actually get them yourself by contacting Customer Service…

Just reach out to Adobe’s Customer Care team via live online chat, and they will immediately give you temporary links to download offline installers for all the 2020 apps that you need.

You simply need to ask. We suggest:

Hello, I need the direct download links (offline installers) for the new 2020 releases of __________. Could you please help me?

You can connect with an agent to get the downloads here. Look for “Contact Us” or “Your contact options…” at the bottom of the page, or the Chat icon at the lower right. If asked, choose the “Download & Install” category.

Look for Adobe's "Contact Us" Icon to Request the 2020 Direct Download Links

We have been told that all Adobe customer service reps across all locations have both the ability and authorization to distribute the new 2020 offline installers, which they can now access through their internal version repository. This is confirmed by the company on their official Help page here: “For access to direct downloads, contact Adobe Customer Care.” We recommend requesting a supervisor if you run into any difficulty.

Further, we verified that Creative Cloud free trial users will also be able to get the 2020 direct download links. Adobe’s response was: “Sure, please ask them to reach us and we will help them.”

As with access to previous direct download links like CC 2019 and CC 2018, we’ve worked hard to help make this happen for you – so please let us know how it goes, or if you run into any issues!

Important: All available product languages (except for Hebrew and Arabic) are included in a single multilingual download for each CC 2020 desktop application.

As always, we will be following this story closely going forward, and keeping this page up to date with the latest news regarding new offline installers, as well as publishing further information on the status of CC 2020 direct download links.

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Changing System Requirements

Also important to know that the system requirements have changed, both on Windows as well as on Mac, in order to take advantage of the latest operating system features and technologies… On Macs, the CC 2020 release now requires macOS 10.13 (High Sierra) or higher. If you’re not yet running a compatible version of macOS, then you can get a free upgrade directly from Apple to High Sierra (10.13), to Mojave (10.14), or to Catalina (10.15). Be aware, however, that in Catalina – the latest release – Apple has dropped support for any older 32-bit programs that may be installed on your Mac.

On PCs, Windows 10 (version 1809 or higher) is a fully-supported platform for all Creative Cloud applications. Windows 7 SP1 will still work for some CC tools, but not key ones like the video and audio apps, and Windows 8.x is not supported at all. Furthermore, except for Acrobat DC, Creative Cloud no longer supports Windows 32-bit systems. Most CC 2019 apps already required a Windows 64-bit OS, and that requirement has now expanded to all CC 2020 apps. This means that 32-bit versions of Illustrator, InDesign, InCopy, Dreamweaver and Bridge are not offered in CC 2020, as they were in CC 2019.

Adobe explains that focusing their efforts on more modern OS versions allows them to concentrate on developing the features and functionality most requested by members, while ensuring peak performance that takes advantage of modern hardware. For more details, please consult the complete CC 2020 System Requirements. If these specifications don’t work for you for some reason, then you can instead continue to use the older CC 2019 applications, or even CC 2018.

Related: Do you believe any of these? The 10 Most Common Myths About Creative Cloud

What’s New in Adobe CC 2020? [Video]


See Also

Education Customers: Get a Discount of Up to 70% on New Adobe CC

Did these links work for you? Hope they helped out; please let us know with a comment below…  Do you have any questions about CC? Just ask below and we’ll get you answers fast!

Keep up with the latest on Adobe software — follow us on Facebook or Twitter, or subscribe to our RSS feed… You can also enter your email and have new articles sent directly to your inbox.

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  1. x x

    Link to the new creative cloud desktop app, which you need to install the 2020 versions:

    « direct link »

  2. Rob

    Seems like you need access here: licensing.adobe.com in order to download a copy of Adobe in a truly offline manner. The link that the customer service rep gave me still required a login/ connection to the internet.

    • Yes, you need to log in with your free Adobe ID, as it’s required for product activation whether you’re talking about Individual customers or Teams subscribers using the Admin Console you referenced.

      Adobe has required logging in to activate their creative software (even the free trials) since CS6 in 2012:

      The New Creative Suite CS6 Install – Why We Did It

      Except for some Enterprise license configurations, we are unaware of any CC version or app which does not require at least a very brief online connection in order to activate, whether for the free trial or full version.

      Adobe has not offered offline activation like you’re describing in many years, not even going back to the CS6 days… Some form of Internet communication is required to activate the software before it can run.

      These installers are offline in the sense that you can download them onto your computer, keep and make permanent offline backups, retain them for your future use at any time, copy them onto a USB drive for use anywhere you go, download on one system to install on another (or multiple computers) without re-downloading, etc etc.

      They are also industry-standard Windows .EXE and Mac .DMG installers, which are not available via the Creative Cloud Desktop app. And again, these may be installed standalone without the CC Desktop app, if so desired.

      The same is true with any packages created by the Admin Console, which is available (only) to Teams subscribers.

      And if you don’t have a Teams subscription, then you’ll get this message when trying to log in to the Licensing Web Site (LWS) to access the Admin Console: “Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.”

  3. Daniel

    Wasn’t able to get direct download links for 2020 versions of Adobe Creative Cloud.

    “I would like to inform you that we do not provide the link for the offline installer. You can go ahead with the below link and download the trial:”

    • That’s wrong. Unfortunately you received incorrect information from the rep you had.

      We suggest trying again and getting another agent who will give you the installers with no problem.

      If you don’t get a positive response within the first few minutes of the chat, then insist on being connected to a supervisor or simply disconnect and repeat with someone else.

      You will succeed, so don’t give up.

  4. Daniel

    Thanks. Here’s the response from a supervisor:

    Daniel, I just want to inform you that the CC is completely an application which works on the cloud for which we don’t have the offline installer.

    And after I named specific CC apps, the reply was:

    Daniel, The Premiere Pro, InDesign, Dreamweaver, all these applications work on the basis of the cloud. So we don’t have the Offline installer for Premiere Pro, InDesign, Dreamweaver as well.

    Trying to get another agent or supervisor.

    • Wow, more nonsense – that is embarrassing from their customer service!

      These are not “completely cloud applications”… All of these are desktop tools which download, install, and run on your regular Windows/Mac computer, just like always.

      And the standalone installers definitely exist, including for Premiere Pro, InDesign, Dreamweaver, Photoshop, etc. We know this for fact, because we (and many readers here) have recently gotten them direct from Adobe ourselves.

      Sorry you are getting the runaround! It shouldn’t be happening. Keep trying, you will eventually get someone who will help you properly.

  5. Daniel

    I hear ya!

    Another rep said:

    For the free trials please follow the below link:
    adobe.com/download

    And, in response to “Which application do you want to download?” they wrote:

    It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.

    I’ll try again later. I keep getting the same batch of clueless CSRs.

  6. Daniel

    Not currently (lapsed subscription).

    • Well, it’s possible that may be the reason you are having a hard time… Some previous commenters above who reported similar experiences said they were only trial users too.

      In any event, note that Adobe offers a 14-day money back guarantee on Creative Cloud subscriptions…

      Meaning that that anyone who purchases a new plan can get a full refund within the first two weeks after the initial payment is made, with no questions asked. In that way, Adobe would absolutely have to provide the new direct download links because you’d be a paid subscriber at that point.

      In most cases, any plan cancellation can be made online without hassle. If you decide to continue your paid membership past the first 14 days, then the return period passes.

  7. Rene

    For a workstation with limited access to a fast internet connection, I wanted to download the offline installer for Adobe Bridge 2020.

    Here’s my experience contacting support:

    ========================================

    Adobe CSR::
    Hello. I’ll be happy to assist you. What can I help you with today?

    Me:
    Hello, I need the direct download links (offline installer) for the new 2020 release of Adobe Bridge. Could you please help me?

    Adobe CSR:
    I would like to inform you that to install the adobe application you will need internet access.
    And after you have downloaded it you can use the application offline as well.

    Me:
    Well, I need it installed on a computer with an extremely low-bandwidth internet connection. Signing in should not be a problem, but downloading is not an option on that machine.
    The folks at ProDesignTools mentioned that this is indeed possible:
    https://prodesigntools.com/creative-cloud-2020-direct-download-links.html

    Adobe CSR:
    Yes, i have gone through that article but i would like to inform you this article is not posted by adobe and this ProDesignTools is not adobe’s website.

    Me:
    I am aware of that.
    Are you saying there are no offline installers available? Adobe do mention they exist, here at the top of this page:
    https://helpx.adobe.com/photoshop/kb/uptodate.html#NotConnected

    Adobe CSR:
    Give me a moment while I find a solution for you. Thanks for your patience.

    Me:
    No problem, thanks

    Adobe CSR:
    Adobe applications can only be installed with internet access.
    And after you have downloaded the applications then you can use it offline.

    Me:
    This completely contradicts what I’ve been reading on the prodesigntools page. Well, never mind. Thanks for your time.

    Adobe CSR:
    Yes i do understand that but this is not posted by adobe.
    prodesigntools page is not adobe’s site.
    If there would have been something like that we would email you regarding the same.
    But that article is not posted by adobe.

    Me:
    Again, I am aware of that.
    Nevertheless, ProDesignTools have been in contact with Adobe about this subject throughout the different CC-versions. Adobe posted the links. For CC 2020 apps it was suggested to contact you. This has also been stated on your own website:
    https://helpx.adobe.com/photoshop/kb/uptodate.html#NotConnected
    Sorry you can’t help me – thanks anyway.

    Adobe CSR:
    We do get you, but all the adobe applications need internet access for the installation.

    Me:
    no need to repeat, thanks.

    Adobe CSR:
    Happy to help. You’ll receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!

    ========================================

    Maybe I’ll have more luck another time? I sure hope so!

    Best regards,
    Rene

    • Welcome Rene, thanks for sharing your experience, and sorry you were told only obvious things like you need an Internet connection to activate the software and that already-installed Adobe apps can be used offline.

      The CSR in this case did not actually ever tell you that direct download links were not available. They only told you well-accepted facts that you already knew, and that our site is not their site.

      But it doesn’t change the fact that offline installers are indeed available and are currently being given out to Creative Cloud customers!

      One key point & question: Adobe Bridge 2020 is a 100% free product, with no paid subscription ever needed…

      So, are you indeed a paying CC subscriber, or do you only have the free level of Creative Cloud membership?

      If the latter, then see our previous reply to Daniel, just above your comment. That could help solve the issue.

      If the former, then please try again as you (as a paying customer) are definitely entitled to receive the 2020 offline installers from Adobe.

  8. Joon

    Are the new 2020 direct download links for the full versions ?

    • The links are for both the free trials as well as the full versions, depending on which plan you choose.

      In other words, the 2020 downloads can be activated for ongoing use without having to reinstall the software.

      As noted above, you are likely to have greater success getting the new 2020 offline installers from Adobe if you are a paid subscriber in some way, for some length of time – even if you later return the software for your money back.

      Alternatively, you can also use the CC 2019 direct download links instead, which are available immediately on our site.

  9. RBS

    Yes, they’re for the full versions, but they’re only for the “original” 2020 versions that came out last fall. There have since been a number of significant upgrades and Adobe will not give you off-line installers for those. So, even if you have a subscription, unless you can use the CC desktop on-line installer, you won’t get any of the subsequent upgrades.

  10. Daniel

    @RBS

    You are almost there… The only people who (at the time of this post), who can get fully-updated installers are Teams/Enterprise customers who have access to the Admin Portal.

    • Yes, that’s right, Daniel. Thanks to your earlier research, we know that Teams subscribers can create their own offline packages with the latest 2020 app installers to use wherever they want, on any computer, etc.

      And as noted in our previous comments above, anybody can sign up to be a Teams subscriber (even if only for a single user, and even if just for a short period) in order to do this themselves, if and when needed.

      In other words, one possibility for someone who needs the absolute latest (fully-updated) 2020 versions is to sign up for a Creative Cloud for Teams account with a new/different email address, make the needed packages for yourself, and then cancel that account within 14 days for a full refund:

      Cancellation Terms

      You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

      More details here:

      How to Exchange, Return, or Refund Adobe Software Products

      Again, note that a Teams subscription can be purchased even for just one single ordinary individual user, so you don’t need a company or group in order to get it… And then you would have full access to the Admin Console in order to create the 2020 installer offline packages that you need.

  11. muhier

    please help to fix it – i downloaded from this site but when i connected to adobe, it’s become a trial version?

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How to Get New Adobe Creative Cloud 2020 Direct Download Links
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