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Home > Tips December 22nd, 2015

What Is Adobe’s Refund & Return Policy? A Money Back Guarantee

It’s the season for holiday deals – and so it also can be a season for order changes and returns… Although naturally, this can happen at any time of year.

Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom for Photoshop, or returning an individual tool and getting the full CC 2019 suite instead (which includes 20 applications instead of one).

See Adobe's Complete Refund & Return Policy

So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already opened the box/disc or downloaded and installed the product – however, only software purchased directly from worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).

Yes, it’s true – you can simply contact Adobe within either 14 or 30 days of your order (depending on what you bought) – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.

How the Policy Works

For all Adobe subscription products (such as Adobe CC 2019, and even for the month-to-month plans), the return period for a full refund is 14 days from the date of your order.  For all Adobe perpetual products (like the standalone/desktop versions of Acrobat DC, Lightroom 6, Captivate 11, or Elements 2019, whether buying full or upgrading from an older release), the return period for a complete refund is 30 days from the date of your order.

So this means all your purchases are protected right out of the gate – and effectively you’ve got 21-60 total days (7-30 days trial + 14-30 days “warranty”) to make sure the product is right for you and definitely the one you want!  If not for some reason, then you can cancel your purchase for a no-questions-asked refund.

In other words, even after clicking “buy” and fully activating the software, you still have the chance to change your mind later. Returns can be processed whether you originally paid via credit card, PayPal, bank transfer, or purchase order. (Any original shipping charges are not rebated, if applicable.)

This is one reason why we recommend buying direct from Adobe whenever possible – it’s simpler, faster, and cleaner – and you can always be 100% certain your software is genuine, safe and authentic – plus you can download & use the products instantly and return them easily if needed.

Related: Do you believe any of these? The 10 Most Common Myths About Creative Cloud

“Grace Period for Free Upgrades”

What’s especially interesting is that you can use the exchange policy above to create your own “grace period” when buying any Adobe product, so that if a new release comes out within a month of your purchase, you can simply trade what you have (return it for a refund) and get the newer release instead… This means you basically have got some “insurance” for a free upgrade, which is a nice side benefit.

You can read more about this here:

» Do I Qualify for a Free Adobe Upgrade?

For More Information

There are some conditions and fine print, so you may want to read the full return policy in detail which includes the step-by-step procedure that you need to follow to get your money back. And be sure to simply contact Adobe Customer Support if you have any questions about it.

Here are more helpful tips for managing your software investment:

Do you have any questions about the details in this article or how Adobe’s Return Policy guarantee works?  Just ask them below and we’ll get you answers fast!

See Also

Download New Adobe CC 2018 Free Trials (Direct Links)

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  1. Silvia

    I feel just devastated at the moment. In November I learned I can’t update my CS4 Premium Package to CS6 and have been forced to an unwanted CS5.5 to be able to upgrade to CS6 because I couldn’t afford byuing it completely new when CS6 comes out. I bought it via credit card to be able to pay the price for the software in monthly installment because I couldn’t really bring up the money to pay it full immediately. In fact I couldn’t really afford to pay that money at all, but felt I have to because I had no other options. And now I learn that all the sorrow that this price politics caused me has been unnecessary. Thank you Adobe, thank you so very much for not thinking before talking. Thank you for making a complete idiot out of me because I gave the information (of not being able to upgrade to CS6 from CS3) to my friends and colleagues who bought the software too – due to my advice they spent large sums completely unnecessary. And of course the 30 days warranty is over and I can’t give back the software I never wanted in the first place. BTW it is not installed yet but stays untouched at my shelf because I never meant to use it but I wanted to be able to upgrade to CS6.

    • So sorry Silvia if it’s too late for you to get a return if that’s what you want. Since we don’t have power in those things, you might try sharing your story also with Adobe Customer Service directly to see if there’s anything they can do for you.

      But don’t forget too that your upgrade cost from here to CS6 should be considerably less than if you hadn’t done that, because of Adobe’s Tiered Upgrade Pricing Policy. In other words, it should cost a good bit less to upgrade to CS6 from CS5 than from CS4 – so your investment in what you spent shouldn’t be lost.

  2. Stephanie

    Well, I have been trying to get a refund for my student edition of CS 5.5 that I purchased in Dec. 2011. My student id was good until the end of the year but Adobe said I had to be enrolled in the last 6 months. My classes were over in March and I am now waiting to get accepted into a graduate program. Anyway they said because I wasn’t a student in the last 6 months I was not eligible to register the software. So I said OK now I need to return this product. I uninstalled and followed all the directions, sent them all the receipts (I purchased it from an outside retailer) —— now here we are Feb. 10 and I still don’t have a refund and the only thing Adobe Customer service has been able to tell me for the past 3 weeks is that my refund has “been escalated” and no I cannot speak to anyone else….no way. This whole process has been abysmal. I don’t have $500 to lose and the software is nothing but a coaster as it is now. I can’t get anywhere with Adobe…..please can someone help me?

    • Sorry to hear that Stephanie, but you should be getting that refunded soon… According to Adobe’s policy, it can take up to 20 business days (4 weeks) for refunds from reseller purchases – which are issued via check.

      Really only Adobe can complete that for you – but if another week passes now and it still isn’t resolved, please contact us with your Case Number… and we’ll see what we can do to make sure it’s taken care of!

  3. Suzanne Newman

    He was selling fake Quark Software

  4. Michael

    Why would you want to return such awesome software in the first place?

    • LOL – good question Michael!

      We just want to make sure folks are aware of it just in case, and can feel more confident knowing that Adobe’s got a money-back guarantee return policy backing their purchase if they need it.

      Thanks for your comment!

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