How to Exchange, Return, or Refund Adobe Software Products
December 28th, 2018 7 comments
‘Tis the season for holiday deals, but it can also be the season for order changes or returns… Although naturally, this can happen at any time of year.
Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom 6 for the CC Photography bundle, or returning an individual CC tool and getting the full CC 2019 suite instead (which includes 21 applications instead of one).
So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already downloaded and installed the product on your computer(s) – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).
Yes, it’s true – you can simply contact Adobe within 14 days of your order for subscription products, or 30 days of your order for non-subscription products – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.
How to Get a Big Discount on Adobe MAX 2019 + Fly There for Free
November 8th, 2018 13 comments
Adobe MAX—The Creativity Conference is lined up for November 4–6, 2019, back in Los Angeles, California – and planning is already underway to make the 2019 MAX experience better than ever: “Join over 14,000 like-minded creatives from around the world for a week of sessions, labs, speakers, events, inspiration and fun — everything you need to keep you creative for the rest of the year. Can’t wait to see what we come up with when returning to LA in 2019!”
Adobe has also quietly launched a free MAX 2019 pre-registration portal where you can quickly guarantee a US$500 discount off the regular price if you decide to go.
Free! 132 Hours of Training and Tutorials from Adobe MAX 2018
October 25th, 2018 1 comment
Did you make it to MAX this year? Adobe’s Creativity Conference once again broke records with 14,000 attendees coming together in Los Angeles last week, a full doubling from 7,000 only 3 years ago… In fact, it was the largest gathering of talented creative professionals that there has ever been in one room, anytime in history!
Those who were there enjoyed major new product launches, inspirational keynotes from creative luminaries, hundreds of enriching training sessions, countless opportunities for networking with colleagues, access to the latest cool technology on the Pavilion floor, meeting the Adobe product teams in person, and the always-mind-blowing “Sneak Peek” demos of amazing new features under development.
But if you didn’t make it, no worries – believe it or not, you can still tap into many of the best resources from the comfort of your own laptop, tablet, or phone!
Download Full Documentation & eBook Manuals: All Adobe Products
October 24th, 2018 34 comments
Even years after it went up, a lot of people still don’t know about it.
We’re talking about the free online documentation for all Adobe software – a set of user manuals that can answer quite a few customer questions, and also be a great resource if you don’t use a product yet but want to find out more about it…
This exists in searchable and downloadable form for all major Adobe applications, including the Creative Cloud, Creative Suite, Lightroom, Acrobat, Photoshop Elements, etc. – for all recent releases on both Windows and macOS.
For example, every so often we receive a question on how to save back to earlier versions from InDesign CC or CS6… Fortunately, this is answered in the “Saving Documents” section in InDesign’s online manual. (And for all the cases like these, we also put together a special roadmap for CC file compatibility.)
Related: Do you believe any of these? The 10 Most Common Myths About Creative Cloud
Each Adobe reference below can be downloaded as a complete offline ebook if you want (more about this below)… These books are substantial – the latest “Photoshop Help & Tutorials” handbook is almost 1,000 pages alone!
FREE Pass to Adobe MAX 2018! Win a Full Ticket Worth US$1,595
August 7th, 2018 112 comments
[UPDATE – Also see our new Holiday CC 2019 Giveaway!]
MAX 2018 – the big annual conference intersecting creativity and Adobe technology – is returning this fall to Los Angeles, California… And continuing our long tradition of free Adobe giveaways, we’ve got one free regular full conference pass (worth US$1,595) to give away, courtesy of our friends at Adobe Systems! Plus, an exclusive US$400-off MAX ticket discount code that’s available to everyone… (details below)
Save $400-$500 on Adobe MAX 2018 with Exclusive Promotion Code
May 8th, 2018 2 comments
“Adobe MAX is an experience unlike any other — an opportunity to learn from the experts and connect with thousands of the most influential designers, developers, and decision-makers in our industry.”
If you’d like to go to Adobe MAX this year in Los Angeles (October 15-17) and save US$400-$500 in the process, then you came to the right place… You can get an instant discount of $400 simply by using our exclusive ProDesignTools promotion code here: M18PDT. This coupon code is valid worldwide.
Why Not to Buy Adobe Software on eBay, Craigslist or Amazon Mkt
April 19th, 2018 296 comments
[UPDATE – Adobe stopped selling CS6 entirely – here’s why… This means the CS products are no longer being made by the company, nor legitimately for sale through any channel in any country, from any vendor or reseller.]
Some folks think it might be a good idea to try to save a few bucks and buy Adobe software off of eBay, Craigslist, Amazon Marketplace, or from any vendor or seller who is unfamiliar. It could be Creative Cloud, CS6, Photoshop, Lightroom, Acrobat, Elements, or any other title – in a retail, student, full or upgrade version… or sometimes it’s the “OEM” scam, or the plausible-sounding “extra” volume/enterprise license swindle, or an illegal black or “gray market” import.
But it’s actually not a very good idea at all. Why?
The first problem is that Adobe does not recognize these venues as valid or authorized resellers, they are fully disregarded and invalid. So as a result, Adobe will not officially recognize any of those buyers as actually owning their software. Yes, you read that right.
Meaning, you think you own the genuine article but effectively you don’t. You cannot provide an accepted proof of purchase – so you can’t formally prove you own the products. You may not be able to transfer the software to someone else, nor be able to get product support or upgrade to the next version, etc… You also aren’t able to return the software to get your money back from Adobe like you normally can.
Free! 140 Hours of Training and Tutorials from Adobe MAX 2017
October 31st, 2017 8 comments
[UPDATE (Oct. 2018) – Watch 132 hours of new training & tutorials from MAX 2018!]
Did you make it to MAX this year? Adobe’s Creativity Conference broke records with 12,000 attendees coming together in Las Vegas earlier this month, double from 6,000 just a few years ago… In fact, it was the largest gathering of talented creative professionals that there has ever been in one room, anytime in history!
Those who came enjoyed major new product launches, inspirational keynotes from creative luminaries, hundreds of enriching training sessions, plentiful opportunities for networking with colleagues, access to the latest cool technology on the pavilion floor, meeting the Adobe product teams in person, the highly-anticipated “Sneak Peek” demos of amazing new features under development, and of course the famous MAX Bash party.
But if you didn’t make it, no worries – believe it or not, you can still tap into many of the best resources from the comfort of your own laptop, tablet, or phone!
Free Ticket to Adobe MAX 2017! Win a Full Pass Worth US$1,595
August 4th, 2017 47 comments
[UPDATE – Also see our new Holiday CC 2019 Giveaway!]
MAX 2017 – the big annual conference intersecting creativity and Adobe technology – is coming up this fall in Las Vegas, Nevada… And continuing our long tradition of free Adobe giveaways, we’ve got one free regular full conference pass (worth US$1,595) to give away, courtesy of our friends at Adobe Systems! Plus, an exclusive US$400-off MAX ticket discount code that’s available to everyone… (details below)
Adobe MAX 2017, The Creativity Conference – running from October 18-20 – will be chock full of expert keynotes and presentations, technical and how-to sessions, product announcements and sneak peeks, evening events and parties, networking and meeting the teams, and possibly some surprises… The show is an amazing experience where they really take care of you from start to finish while you soak up all the growth and learning you can.
In fact, many of the best courses and tutorial sessions from the last MAX were recorded and are still available on-demand for free viewing, covering all Adobe applications.
Download 30 Free Adobe Books from Our Growing eBook Collection
April 27th, 2017 10 comments
Next to our Adobe software direct download links, easily the most popular resource here at ProDesignTools is the set of free Adobe books that we’ve put together over the years…
So we’re pleased to announce that, with the recent addition of the Adobe Animate Guidebook, this no-cost collection has now grown to 30 different titles that you can legally download and use royalty-free, forever. These eBooks comprise thousands of pages covering the CC and CS releases of all major Adobe products. So before you go and spend money for a book, you might want to check these out first!
Sign up for our popular newsletter and we’ll send you 30 great ebooks to learn all major Adobe tools at no cost!