OK, so your old computer is running out of gas, you’re upgrading or changing systems, adding a new machine, or switching from a PC to a Mac, or vice versa — and you want to move over your copy of CC/Creative Cloud or CS6 (or CS5 or CS4) Adobe software — what do you do, and how do you do it? Just follow our complete guide below, which also works for other Adobe desktop products such as Acrobat, Elements, Lightroom, Captivate, and more.
As we’ve covered previously here, you are generally allowed to install and activate most Adobe software on up to two computers, with the restriction that the software can not used on both systems at the same time. So right off the bat, you might be good to go with installing the software on a second computer, although you may wish to double-check the licensing agreement for your product to be sure.
So, in general, how many systems can you install Adobe software on, including the Creative Cloud (CC) and CS6? The answer for individuals (as opposed to businesses) in most cases is two. The catch is that both computers must be used only by you and the two systems cannot be used at the same time. This policy was designed so that you could run Creative Cloud (or Creative Suite) at home on your desktop PC, as well as while traveling with your laptop or tablet PC. But the types of computers and their usage has blurred so much now that you can just pick any two systems you own and the product should install and properly activate on both…
1.1 Use of Software: Subscription-Based License. Your subscription lets you activate the Software on up to two devices (or virtual machines) at a time, however, you may not use the Software on the two devices simultaneously.
Here’s an insider tip on how to save 5-6% on most Creative Cloud subscriptions… This includes the top “All Apps” membership, as well as almost all Single-App subscriptions – and it always works in most countries, with no coupon or promo code needed and no expiration date.
Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may wish to return an Adobe product or exchange for something different instead – say swapping the CC Photography bundle or returning an individual CC tool and getting the 2020 “All Apps” plan instead (which includes 22 applications instead of one).
In which case, did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already downloaded and installed the product on your computer(s). However, only software bought directly from Adobe.com worldwide can take advantage of this refund policy (not purchases from resellers or retailers, and never auction sites).
Yes, it’s true – simply contact Adobe within 30 days of your order for non-subscription products – via live online chat is usually fast and convenient. Then, just follow the correct procedure and they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.
For subscription plans, it’s even easier – in most cases, you can simply change or cancel your plan online yourself (for any reason) within 14 days of your initial order, without needing to contact Adobe. Refunds are typically processed within about a week.
With over 18 million customers having already signed up in the eight years since it launched, Adobe’s Creative Cloud product line has been a success exceeding even the company’s own expectations. Still, there are a lot of misconceptions out there that we see from time to time, or that some folks seem to believe… Here below we dispel and debunk the top 10 most common myths we’ve heard – and hopefully even if you already know the scoop or use Creative Cloud you’ll pick something up… read on!
Even years after it went up, a lot of people still don’t know about it.
We’re talking about the free online documentation for all Adobe software – the official set of user manuals that can answer quite a few customer questions, and also be a great resource if you don’t use a product yet but want to find out more about it…
This exists in searchable and downloadable form for all major Adobe applications, including the Creative Cloud, Creative Suite, Lightroom, Acrobat, Photoshop Elements, etc. – for all recent releases on both Windows and macOS.
For example, every so often we receive a question on how to save back to earlier versions from Adobe InDesign… Fortunately, this is answered in the “Saving Documents” section in InDesign’s online manual. (And for all the cases like these, we also put together a special roadmap for CC file compatibility.)
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Each Adobe reference below can be downloaded as a complete offline ebook if you want (more about this below)… These books are substantial – the latest “Photoshop Help & Tutorials” handbook is over 1,000 pages alone, and collectively the entire set of manuals for all Creative Cloud 2020 apps totals 7,000+ pages!
With one year wrapped up and a new one just beginning, it seemed a perfect time to put together a review of the best and most-shared posts published here since our site launched in 2009 (over 10 years ago now!), including some very popular free books.
These are the top posts that consistently have the highest readership on our site, month after month, covering all major Adobe software products… They’re broken out by topic below in case you’ve missed any, or are new here – so bookmark, share, and enjoy!
Free Adobe Books
- Download Adobe CC Design Basics, Free! New 243-Page Book
- Two Free Books! Get the Lightroom Quick Start Guides (134 Pgs)
- Learn Animate Free – Download 59-Page Guidebook + Assets
- Download Now: The InDesign New Features Guidebook
- Learn Adobe Dreamweaver CC + CS6 – Download 79-Page Book
- Free! Download 30 Adobe Books at No Cost, Learn All Products
Now that the Adobe CC release has become ubiquitous with over 18 million paid customers, some folks are asking us whether the new versions of the tools in the Creative Cloud can read or save older data/document/project file formats like CS6, CS5.5, CS5, CS4 & CS3…
In fact, since Adobe’s flagship creative toolset CC 2019 is now seven major releases past CS6 from 2012 (which they no longer sell), file version compatibility can sometimes be an important decision point in moving forward.
In the past, new Adobe product versions have often brought different or expanded file formats to support significant new features – and customers want to know if their existing projects will easily carry forward with them when they upgrade, or if they will be able to save back to older formats for coworkers or clients who may still be running an earlier revision of the programs…
OK then, here’s how it works. Generally, your new CC tools will be able to open and use any and all earlier CS project and data files – including CS3, CS4, CS5, CS5.5, and CS6 files – with no problem or loss of information. In other words, all Adobe software is able to read or import file formats from previous versions of the same program – and it should happen seamlessly and automatically. The only exception to this is Premiere Pro, where it’s best to open/edit projects in the same versions that created them.
We’ve previously covered here how to transfer Adobe software products (like Creative Cloud, CS6, Photoshop, Lightroom, Elements, or Acrobat) between two computers, including from PC to Mac or vice versa. In this article we’re going to focus on transferring the actual legal license from one person or company to another, like transferring the title to a car or home between two people.
Moving the software physically is mostly a technical task, but doesn’t cover what happens if the recipient has problems, needs customer support or updates, wants to be registered with Adobe, and be recognized as the new rightful owner and user of the tools. To address those needs, you can follow the transfer process described below to “unregister” the program from the old owner and re-register for the new one.
A reader asked about a message he received from Adobe about a change in CC subscription pricing in North America. Per the company’s email, some membership costs will be rising 5-6% for individuals in the US, Canada and Mexico – the first increase since Creative Cloud came out in 2012. Here is an excerpt from the notice Adobe sent about the pricing adjustment in these countries: