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How to Exchange, Return, or Refund Adobe Software Products

June 24th, 2020 7 comments
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Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may wish to return an Adobe product or exchange for something different instead – say swapping the CC Photography bundle or returning an individual CC tool and getting the 2020 “All Apps” plan instead (which includes 22 applications instead of one).

See Adobe's Complete Refund & Return Policies

In which case, did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already downloaded and installed the product on your computer(s). However, only software bought directly from Adobe.com worldwide can take advantage of this refund policy (not purchases from resellers or retailers, and never auction sites).

Yes, it’s true – simply contact Adobe within 30 days of your order for non-subscription products – via live online chat is usually fast and convenient. Then, just follow the correct procedure and they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.

For subscription plans, it’s even easier – in most cases, you can simply change or cancel your plan online yourself (for any reason) within 14 days of your initial order, without needing to contact Adobe. Refunds are typically processed within about a week.

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How to Solve It When Adobe Programs or Updates Won’t Download

June 10th, 2020 97 comments
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The Adobe CC Desktop App Manager: How Does It Work?

We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or CC 2020 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.

Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software install­ers. Over the years and for various tools, they have used the Akamai Down­load Manager, the Adobe Down­load Assistant (ADA), the Adobe Applica­tion Manager (AAM), and now the Creative Cloud’s Desktop App.

Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.

But it turns out there can be interactions between the DLM and configurations of your computer, web browser, anti-virus software, Internet connection, Read more…

Acrobat Pro, Standard & Reader DC 2020: Direct Download Links

May 1st, 2020 4 comments
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Download the Adobe Acrobat DC Free Trial

Adobe Acrobat DC 2020 is here! If you hadn’t heard, “DC” stands for Document Cloud, which is Adobe’s set of integrated online services to help customers better manage important and everyday documents. At the heart of Document Cloud is Acrobat DC – the industry standard for creating, sharing and editing PDFs – which was completely rearchitected for the initial DC 2015 milestone release some years back. For more information, see: What Is the Document Cloud?

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How to Get New Adobe Creative Cloud 2020 Direct Download Links

December 18th, 2019 184 comments
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Download the New 2020 Release of Adobe Creative Cloud Now! (Try or Buy)

For decades now, Adobe has provided industry-standard standalone installers for their creative products, for many valid reasons… Recent examples include the company publicly posting the direct download links for the CC 2019 and CC 2018 releases. In our view, the need is strong and they should continue to do the same going forward.

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The New Adobe CC 2020 Release Is Here – What You Need to Know

November 7th, 2019 4 comments
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Download the New 2020 Release of Creative Cloud Now! (Try or Buy) – See What's New

“Creativity for All” is the key theme of the all-new CC 2020 release, which was just announced by Adobe this week at their annual MAX conference. This next generation of Creative Cloud includes hundreds of new features and advancements across their product line, focusing on three core goals: faster, more powerful & more reliable tools, creating anywhere & anytime with anyone, and exploring new frontiers…  CC 2020 is the next major release following the CC 2019, CC 2018, CC 2017, CC 2015, CC 2014, and CC 2013 versions, which in turn replaced CS6 from 2012.

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Update on New Adobe CC 2020 Direct Download Links

November 4th, 2019 154 comments
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Download the New 2020 Release of Adobe Creative Cloud Now! (Try or Buy)

Every year, Adobe’s creative product launches seem to get bigger – and this year is no exception… This morning, in front of a record 15,000 attendees at the annual MAX conference, Adobe unveiled the new CC 2020 Release, which feels like their biggest product launch since they first introduced Creative Cloud over seven years ago.

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Adobe Photoshop/Premiere Elements 2020 Direct Download Links

October 22nd, 2019 Leave a comment
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Direct Download Links for Adobe Elements 2020 - Get It Now

A short while ago, Adobe shipped version 2020 of Adobe’s “Elements” line – and since Elements releases are now named by the upcoming year instead of a version number, this edition would be the equivalent of version 18 in the previous numbering system.

And continuing our tradition of publishing the direct download links for major Adobe products such as Creative Cloud, Lightroom 6/CC, and Acrobat DC, below you’ll find the direct links from Adobe’s servers for the free trials and full offline installers for the new releases of Photoshop Elements 2020 and Premiere Elements 2020, for both Windows and macOS.

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All the New Adobe CC 2019 Direct Download Links, Now Available!

March 4th, 2019 743 comments
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Download the New 2019 Release of Adobe Creative Cloud Now! (Try or Buy)

UPDATE (Nov. 2019) – These still work to download the original CC 2019 installers. You can also now get Adobe’s new CC 2020 Direct Download Links!

Last October, Adobe unveiled the new CC 2019 Release, which the company says is the biggest product launch since they first introduced Creative Cloud over six years ago. Pam Clark, Senior Director for Photoshop, exclaimed, “Today is by far the largest product announcement and launch experience of my career on the Photoshop team, and at Adobe. We have never delivered so much amazing new innovation to customers on the same day. I can’t wait to see what you create!”

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Acrobat Pro, Standard & Reader DC 2019: Direct Download Links

November 14th, 2018 23 comments
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Download the Adobe Acrobat DC Free Trial

[UPDATE (May 2020) – These links still work to download the old Acrobat DC 2019 trials. We also now have the all-new Acrobat DC 2020 Direct Download Links!]

Adobe Acrobat DC 2019 is now shipping! If you hadn’t heard by now, “DC” stands for Document Cloud, which is Adobe’s set of integrated online services to help customers better manage critical documents. At the heart of Document Cloud is Acrobat DC – the industry standard for creating, sharing and editing PDFs – which was completely rearchitected for the initial DC 2015 milestone release several years ago. For more information, see: What Is the Document Cloud?

Read more…

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The New Adobe CC 2019 Release Is Here – What You Need to Know

October 15th, 2018 53 comments
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Download the New 2019 Release of Creative Cloud Now! (Try or Buy) – See What's New

[UPDATE (Nov. 2019) – The all-new Adobe CC 2020 release has launched and is now available! See what’s new in features and all the differences compared to older versions and CS6.]

Today Adobe announced the immediate availability of the all-new CC 2019 release, the next generation of Creative Cloud with hundreds of new features and advancements across their product line surrounding three key themes: to accelerate your work, to liberate your creativity, and to help you create anything…  CC 2019 is the next major release following the CC 2018, CC 2017, CC 2015, CC 2014, and CC 2013 versions, which in turn replaced CS6 from 2012.

The 18 upgraded CC desktop applications are Photoshop, Illustrator, InDesign, InCopy, Adobe XD, Dimension, Animate, Dreamweaver, Premiere Pro, After Effects, Audition, Character Animator, Media Encoder, Prelude, Bridge, Camera Raw, Lightroom CC and Lightroom Classic. In addition, there’s Read more…

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