We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or “CC 2019 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.

Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software install­ers. Over the years and for various tools, they have used the Akamai Down­load Manager, the Adobe Down­load Assistant (ADA), the Adobe Applica­tion Manager (AAM), and now the Creative Cloud’s CC Desktop App.

Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.

But it turns out there can be interactions between the DLM and configurations of your computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work. Read more…

Last October, Adobe unveiled the new CC 2019 Release, which the company says is the biggest product launch since they first introduced Creative Cloud over six years ago. Pam Clark, Senior Director for Photoshop, exclaimed, “Today is by far the largest product announcement and launch experience of my career on the Photoshop team, and at Adobe. We have never delivered so much amazing new innovation to customers on the same day. I can’t wait to see what you create!”

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‘Tis the season for holiday deals, but it can also be the season for order changes or returns… Although naturally, this can happen at any time of year.

Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom 6 for the CC Photography bundle, or returning an individual CC tool and getting the full CC 2019 suite instead (which includes 21 applications instead of one).

So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already downloaded and installed the product on your computer(s) – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).

Yes, it’s true – you can simply contact Adobe within 14 days of your order for subscription products, or 30 days of your order for non-subscription products – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.

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Adobe Acrobat DC 2019 is now shipping! If you hadn’t heard by now, “DC” stands for Document Cloud, which is Adobe’s set of integrated online services to help customers better manage critical documents. At the heart of Document Cloud is Acrobat DC – the industry standard for creating, sharing and editing PDFs – which was completely rearchitected for the initial DC 2015 milestone release several years ago. For more information, see: What Is the Document Cloud?

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Today Adobe announced the immediate availability of the all-new CC 2019 release, the next generation of Creative Cloud with hundreds of new features and advancements across their product line surrounding three key themes: to accelerate your work, to liberate your creativity, and to help you create anything…  CC 2019 is the next major release following the CC 2018, CC 2017, CC 2015, CC 2014, and CC 2013 versions, which in turn replaced CS6 from 2012.

The 18 upgraded CC desktop applications are Photoshop, Illustrator, InDesign, InCopy, Adobe XD, Dimension, Animate, Dreamweaver, Premiere Pro, After Effects, Audition, Character Animator, Media Encoder, Prelude, Bridge, Camera Raw, Lightroom CC and Lightroom Classic. In addition, there’s a recently-improved version of Acrobat DC Pro, plus a brand new 1.0 product in Premiere Rush CC for all-in-one, cross-device video editing that makes creating and sharing online content easier than ever – as well as Read more…

The new version 2019 of Adobe’s “Elements” line is out – and since Elements now takes on the upcoming year of its release instead of a version number, this edition would be the equivalent of version 17 in the previous numbering system.

And continuing our tradition of publishing the direct download links for major Adobe products such as Creative Cloud, Lightroom 6/CC, and Acrobat DC, below you’ll find the direct links from Adobe’s servers for the free trials and full offline installers for the new releases of Photoshop Elements 2019 and Premiere Elements 2019, for both Windows and macOS.

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Adobe recently announced the latest version of its industry-leading eLearning authoring tool, Captivate 2019 (aka Captivate 11). This powerful eLearning offering continues to redefine design workflows to empower instructional designers, corporate trainers & educators who want to create exceptional digital learning experiences that meet learners at their point of need. The 2019 release of Adobe Captivate allows you to conquer new learning landscapes with a smart authoring tool that lets you create all kinds of fully-responsive eLearning content.

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[UPDATE (November 2018) – These links still work to download the old Acrobat DC 2018/2017 trials. We also now have the all-new Acrobat DC 2019 Direct Download Links!]

Adobe Acrobat DC 2018 is now shipping! If you hadn’t already known, “DC” stands for Document Cloud, which is Adobe’s set of integrated online services to help people and businesses better manage critical documents. At the heart of Document Cloud is Acrobat DC – the industry standard for creating, sharing and editing PDFs – which was completely redesigned for the initial DC 2015 milestone release three years ago. For more information, see: What Is the Document Cloud?

Read more…

Last month, Adobe unveiled the all-new CC 2018 Release, which they say is the biggest product launch since Adobe first introduced Creative Cloud over five years ago. And from what we’ve seen, it looks to be true. There are major updates across the entire suite of tools and services, including entirely new CC desktop tools as well as significant new features and performance improvements to existing applications, and even some surprises.

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[UPDATE (Oct. 2018) – The all-new Adobe CC 2019 release has launched and is now available! See what’s new in features and all the differences compared to older versions and CS6.]

Last week, Adobe announced the immediate availability of the all-new CC 2018 release, the next generation of Creative Cloud with hundreds of new features and advancements across their product line focusing on innovative new tools, improved performance, smoother workflow & connectivity, and some of that Adobe magic…  CC 2018 is the next major release following the CC 2017, CC 2015, CC 2014, and CC 2013 versions, which in turn replaced CS6 from 2012.

The 15 upgraded CC desktop applications are Photoshop, Illustrator, InDesign, InCopy, Animate (formerly Flash Pro), Muse, Dreamweaver, Premiere Pro, After Effects, Audition, Prelude, Media Encoder, Bridge, Camera Raw, and the rebranded Lightroom Classic. In addition, there are four brand new 1.0 products: Adobe XD for user eXperience Design, Adobe Dimension (previously Project Felix) for 2D to 3D compositing, Character Animator for 2D animation, and an all-new cloud-centric photography service by the name of… Lightroom CC.

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