Problems with Download or Update of Adobe Software? How to Fix It
We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or “CC 2018 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.
Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and most recently the Creative Cloud’s CC Desktop App.
Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.
But it turns out there can be interactions between the DLM and some configuration on the user’s computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work… So the first step is to try something different with those.
However instead of trying to troubleshoot the problem, often it’s just easier to avoid the DLM altogether and download/install the applications you want without using it, so long as you have a reasonably good online connection.
Using the Direct Download Links Instead
That’s where the direct download links (DDL) below come in… They link directly to the same original and authentic program installers stored on Adobe’s servers, but without having to going through any of their intermediary download managers or interfaces. And as a side bonus, they will give you backup copies of the offline installers for the Adobe software you use and rely on every day, as well as allow you to download the software on one computer but install on another.
You can just click on the DDL in your web browser (Chrome, Firefox, Safari, Opera, or IE) to download the applications, or you can use a DLM of your own choosing (installed locally on your machine).
We’ve curated a collection of these hidden access points over the years and are providing them for you here: the direct links for current major releases of most Adobe products in dozens of different languages… They are the free trial versions by default, but can be activated by logging in with your Adobe ID for all CC subscriptions and Creative Cloud memberships, or by entering your valid purchased serial number for older perpetual licenses like CS6. These links are also useful for downloading an offline backup of your software, burning to disc/DVD, copying to thumb/flash drive, installing on a second computer, etc.
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Whatever you do, make sure to carefully follow the download instructions given on each of these pages, which are required in order to activate the direct links on Adobe’s download servers.
Adobe Installers: Direct Download Links
- New Adobe CC 2018 Direct Download Links
- Recent CC 2017 Direct Download Links
- Older CC 2015.5 and CC 2015 Direct Links
- Oldest CC 2014 and CC 2013 Direct Links
- Creative Suite 6 Downloads: All Direct Links
- Direct Download Links for Adobe Acrobat DC
- Photoshop/Premiere Elements 2019 Direct Links
- Direct Download Links for Lightroom 6/CC
- Adobe Captivate 10 (2017) Direct Download Links
Updates to Installed Tools: Direct Links (CC 2015 and earlier)
If you’ve already got the Adobe programs installed but are just looking for the updates, we’ve got those for you too… If want the individual updates for any Creative Cloud tool, the direct download links are here:
- Creative Cloud Direct Links: Updates for Windows – Adobe CC 2015 | CC 2014 | CC 2013
- Creative Cloud Direct Links: Updates for Mac OS – Adobe CC 2015 | CC 2014 | CC 2013
Note this only applies to CC 2015 and older releases. For CC 2015.5 and later, all installers are complete product builds for each available version, so no patching or further update is required.
For any Creative Suite (CS) application – or any other Adobe software including Acrobat, Lightroom, Elements, Captivate, and the rest – you’ll find direct links to the updates here.