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Home > Tips December 7th, 2017

Problems with Download or Update of Adobe Software? How to Fix It

The Adobe CC Desktop App Manager: How Does It Work?

We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or CC 2018 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.

Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software install­ers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and most recently the Creative Cloud’s CC Desktop App.

Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.

But it turns out there can be interactions between the DLM and some configuration on the user’s computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work… So the first step is to try something different with those.

However instead of trying to troubleshoot the problem, often it’s just easier to avoid the DLM altogether and download/install the applications you want without using it, so long as you have a reasonably good online connection.

Using the Direct Download Links Instead

That’s where the direct download links (DDL) below come in… They link directly to the same original and authentic program installers stored on Adobe’s servers, but without having to going through any of their intermediary download managers or interfaces. And as a side bonus, they will give you backup copies of the offline installers for the Adobe software you use and rely on every day, as well as allow you to download the software on one computer but install on another.

The Adobe Download Problem Solution

You can just click on the DDL in your web browser (Chrome, Firefox, Safari, Opera, or IE) to down­load the applications, or you can use a DLM of your own choosing (installed locally on your machine).

We’ve curated a collection of these hidden access points over the years and are providing them for you here: the direct links for cur­rent major releases of most Adobe prod­ucts in dozens of different languages… They are the free trial versions by default, but can be activated by logging in with your Adobe ID for all CC subscrip­tions and Creative Cloud member­ships, or by entering your valid purchased serial number for older perpetual licenses like CS6. These links are also useful for downloading an offline backup of your software, burning to disc/DVD, copying to thumb/flash drive, installing on a second computer, etc.

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Whatever you do, make sure to carefully follow the download instructions given on each of these pages, which are required in order to activate the direct links on Adobe’s download servers.

Adobe Installers: Direct Download Links

All Adobe Software Direct Download Links

Updates to Installed Tools: Direct Links (CC 2015 and earlier)

If you’ve already got the Adobe programs installed but are just looking for the updates, we’ve got those for you too… If want the individual updates for any Creative Cloud tool, the direct download links are here:

Note this only applies to CC 2015 and older releases. For CC 2015.5 and later, all installers are complete product builds for each available version, so no patching or further update is required.

For any Creative Suite (CS) application – or any other Adobe software including Acrobat, Lightroom, Elements, Captivate, and the rest – you’ll find direct links to the updates here.

See Also

Get New CC 2018 Direct Download Links: All Free Trials

Any questions about the direct download links? Just ask below and we’ll get you answers fast!

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  1. Marilyn D. Coulson

    I am not not a total idiot techie, but I am not so good either. I recently purchased Acrobat Pro DC. I thought I had done what I needed to to download. I still can’t find it on my computer.

  2. Someone
  3. ProX

    Standalone Adobe Acrobat Pro DC updates can be downloaded here for Windows and here for Mac OS.

    For instance, the latest update from version 2015.0.0 to 2015.023.20053 (from 1/10/2017).

    But where are the standalone updaters to update applications like Adobe Photoshop CC 2017 18.0.0 and Adobe Illustrator CC 2017 21.0.0 to newer versions?

    • Thanks, yes, we have those Acrobat DC links given on our pages for CC 2015 updates for Windows and macOS.

      However, to date, we still only have the original CC 2017.0 release installers for about half the Creative Cloud tools… This is all Adobe has made available thus far; no standalone updaters have been released yet for CC 2017. But that will be changing, hopefully soon. As soon as more direct downloads become available, we will publish them here.

  4. Tina

    I’m looking for flash player 10.1 – I need it for school, do you have a free download?


  5. Hannes Skoog

    Hi, I’m trying to update After Effects 13 to 13.2 but the AdobePatchInstaller.exe tells me that it fails and that Adobe Application Manager might be broken. How can I fix this?

    • Hello Hannes, did you try googling the exact text of the error message? Often that will turn up a solution.

      If not, then try:

      1. Uninstalling the product.
      2. Downloading & installing the Adobe Cleaner Tool.
      3. Running that tool to completely remove your indicated software.
      4. Rebooting your computer.
      5. Then reinstalling the product.

  6. Anonymous

    why can’t I install adobe premiere 6.5 on win 8.1

  7. Jake K

    The links on this download site saved me huge amount of needless grief. My MacBook Pro internal drive crashed, had problems with internal drive cable – it was a nightmare already getting the problem sorted out, but I thought at least I’ll have a clean install of Mac Sierra — all prepped and ready for a no-brainer reinstall of my Adobe Photoshop … once I just get the Creative Cloud Desktop App downloaded.

    But no…… couldn’t install either Photoshop 17 or CC App – just quits during download – checked EVERYTHING – Sierra gatekeeper, firewalls, restarts, reading download error logs, reading blog posts, Adobe forums, notices, permissions you name it – cleaned out previous installs. I still love Photoshop and the subscription model helps those who can’t fork over hundreds and hundreds for a complete new App or even and a pricey upgrade. Now almost everyone is using the latest version or close to it, and quite a lot more people have access to P-Shop – but sometimes these technology roadblocks can make you physically ill by the time you fight with for a couple hours.

    I never would have known there were direct download links – no intermediary program.

    I was already using up to date Photoshop on my MBP running Sierra after an OS upgrade last year.

    I could not believe I would end up spending hours on a Sunday afternoon struggling with the Adobe download site.

  8. Allie
  9. frustrated

    Hi, does anyone know how to fix a problem where nothing will install onto MAC OS Sierra? The creative cloud app cancels itself at 43% and photoshop (any direct link/access) freezes at 8% or 1% all other programs are freezing at different percentages too. I had 2 different adobe techs remotely access my computer this morning, both to no avail and have told me it will take 3-5 working days just for someone to email me! This is literally driving me crazy, can anyone help? Please?

  10. frustrated

    @Jake K

    This is literally my life but the direct downloads are exactly the same! aghhhh 2 days… gone!

  11. asma

    Hi there

    I purchased the cc photographer plan, and the creative cloud desktop app started to download but it stopped when reaching 42%. the same problem happened to me when I was trying to download the free trial of photoshop, but it reaches the 42% mark and then stopped with error code 201.


  12. Mark Riley

    Tried your links – result is EXACTLY the same – its impossible to update Lightroom 6.0 by ANY method, so given up on it – what an costly waste of money AND time! Back to Photoshop Elements then, grrrrrr!!!

  13. Mark Riley

    The adobe application installer will NOT work – continually reporting error message and suggesting to try and install the installer again. Ok. Now given up. I suggest you try it and you will get the same result (I simply wanted version 6.5.1!). Useless advice from Adobe! I am going back to Photoshop Elements or capture one because Lightroom is a waste of time and no choice but to waste more money and get version 7!!

  14. ProX

    “We’ve curated a collection of these hidden access points over the years and are providing them for you here: the direct links for cur­rent releases of all major Adobe prod­ucts”.

    Current releases? For instance, they include Photoshop CC 2018 19.0.0, but not the latest Photoshop CC 2018 19.0.1.

    Where can be downloaded the truly offline current latest versions or updaters to them? Thanks.

    • “Current” is a relative term, and referring to the current major release, CC 2018. You know from your previous comments here that just getting a complete set of installers for any recent CC release has been a big effort for us and a long time coming from Adobe…

      We are hopeful that they will nail down the process in a more timely fashion to deliver offline installers for all newer updates to the CC 2018.0 release. But for the meantime, what we have now in terms of relatively-current direct download links is the best it’s been over the past 18 months, and we are thankful for that.

  15. ProX

    Thanks for the clarification. I wondered if they were at other page. I do very much appreciate your efforts and congratulate you for this great site. As said before, it would be very useful if you could also indicate the actual version numbers with build numbers for applications in the direct download link page. Keep up the great work! Thanks again and Merry Christmas!

  16. Creative James

    I bought a single app of Adobe XD and have been struggling to install on Windows 10. I’m using the direct link provided for the installation. The installation stops at 86% and its already 2 weeks and counting. Please help.

  17. Anonymous

    I am a bit confused as to why I can no longer use my paid-for Photoshop CC 17 that I have used for a while, ever since I did a trial for the 2018 version. I thought when the trial ends I would be able to go back to my old version and use it, as I am still paying for it. Help please.

  18. Patti

    I have a subscription at work for CC ($52.99) and need to install Photoshop at home for some projects. I tried by logging into my cc with my work email, see the download links and also the subscription plan, but my photoshop download continuously stops at 83%. I have tried everything but the cleaner (because I am afraid that my old Photoshop 5 (which is something that I bought way back when – and is not affiliated with my CC subscription) will get corrupt and I won’t have anything! Please help!

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