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Problems with Download or Update of Adobe Software? How to Fix It

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How to Solve It When Adobe Apps or Updates Won’t Download

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111 thoughts on “Problems with Download or Update of Adobe Software? How to Fix It”

  1. I am not not a total idiot techie, but I am not so good either. I recently purchased Acrobat Pro DC. I thought I had done what I needed to to download. I still can’t find it on my computer.

    Reply
  2. Standalone Adobe Acrobat Pro DC updates can be downloaded here for Windows and here for Mac OS.

    For instance, the latest update from version 2015.0.0 to 2015.023.20053 (from 1/10/2017).

    But where are the standalone updaters to update applications like Adobe Photoshop CC 2017 18.0.0 and Adobe Illustrator CC 2017 21.0.0 to newer versions?

    Reply
    • Thanks, yes, we have those Acrobat DC links given on our pages for CC 2015 updates for Windows and macOS.

      However, to date, we still only have the original CC 2017.0 release installers for about half the Creative Cloud tools… This is all Adobe has made available thus far; no standalone updaters have been released yet for CC 2017. But that will be changing, hopefully soon. As soon as more direct downloads become available, we will publish them here.

  3. Hi, I’m trying to update After Effects 13 to 13.2 but the AdobePatchInstaller.exe tells me that it fails and that Adobe Application Manager might be broken. How can I fix this?

    Reply
    • Hello Hannes, did you try googling the exact text of the error message? Often that will turn up a solution.

      If not, then try:

      1. Uninstalling the product.
      2. Downloading & installing the Adobe Cleaner Tool.
      3. Running that tool to completely remove your indicated software.
      4. Rebooting your computer.
      5. Then reinstalling the product.

  4. The links on this download site saved me huge amount of needless grief. My MacBook Pro internal drive crashed, had problems with internal drive cable – it was a nightmare already getting the problem sorted out, but I thought at least I’ll have a clean install of Mac Sierra — all prepped and ready for a no-brainer reinstall of my Adobe Photoshop … once I just get the Creative Cloud Desktop App downloaded.

    But no…… couldn’t install either Photoshop 17 or CC App – just quits during download – checked EVERYTHING – Sierra gatekeeper, firewalls, restarts, reading download error logs, reading blog posts, Adobe forums, notices, permissions you name it – cleaned out previous installs. I still love Photoshop and the subscription model helps those who can’t fork over hundreds and hundreds for a complete new App or even and a pricey upgrade. Now almost everyone is using the latest version or close to it, and quite a lot more people have access to P-Shop – but sometimes these technology roadblocks can make you physically ill by the time you fight with for a couple hours.

    I never would have known there were direct download links – no intermediary program.

    I was already using up to date Photoshop on my MBP running Sierra after an OS upgrade last year.

    I could not believe I would end up spending hours on a Sunday afternoon struggling with the Adobe download site.

    Reply
  5. Hi, does anyone know how to fix a problem where nothing will install onto MAC OS Sierra? The creative cloud app cancels itself at 43% and photoshop (any direct link/access) freezes at 8% or 1% all other programs are freezing at different percentages too. I had 2 different adobe techs remotely access my computer this morning, both to no avail and have told me it will take 3-5 working days just for someone to email me! This is literally driving me crazy, can anyone help? Please?

    Reply
  6. Hi there

    I purchased the cc photographer plan, and the creative cloud desktop app started to download but it stopped when reaching 42%. the same problem happened to me when I was trying to download the free trial of photoshop, but it reaches the 42% mark and then stopped with error code 201.

    thanks

    Reply
  7. Tried your links – result is EXACTLY the same – its impossible to update Lightroom 6.0 by ANY method, so given up on it – what an costly waste of money AND time! Back to Photoshop Elements then, grrrrrr!!!

    Reply
  8. The adobe application installer will NOT work – continually reporting error message and suggesting to try and install the installer again. Ok. Now given up. I suggest you try it and you will get the same result (I simply wanted version 6.5.1!). Useless advice from Adobe! I am going back to Photoshop Elements or capture one because Lightroom is a waste of time and no choice but to waste more money and get version 7!!

    Reply
    • What is the exact error message, Mark? (the precise text)

      We can’t help you solve the problem without knowing that… And we likely will be able to get it resolved for you.

  9. “We’ve curated a collection of these hidden access points over the years and are providing them for you here: the direct links for cur­rent releases of all major Adobe prod­ucts”.

    Current releases? For instance, they include Photoshop CC 2018 19.0.0, but not the latest Photoshop CC 2018 19.0.1.

    Where can be downloaded the truly offline current latest versions or updaters to them? Thanks.

    Reply
    • “Current” is a relative term, and referring to the current major release, CC 2018. You know from your previous comments here that just getting a complete set of installers for any recent CC release has been a big effort for us and a long time coming from Adobe…

      We are hopeful that they will nail down the process in a more timely fashion to deliver offline installers for all newer updates to the CC 2018.0 release. But for the meantime, what we have now in terms of relatively-current direct download links is the best it’s been over the past 18 months, and we are thankful for that.

  10. Thanks for the clarification. I wondered if they were at other page. I do very much appreciate your efforts and congratulate you for this great site. As said before, it would be very useful if you could also indicate the actual version numbers with build numbers for applications in the direct download link page. Keep up the great work! Thanks again and Merry Christmas!

    Reply
  11. I bought a single app of Adobe XD and have been struggling to install on Windows 10. I’m using the direct link provided for the installation. The installation stops at 86% and its already 2 weeks and counting. Please help.

    Reply
  12. Hi
    I am a bit confused as to why I can no longer use my paid-for Photoshop CC 17 that I have used for a while, ever since I did a trial for the 2018 version. I thought when the trial ends I would be able to go back to my old version and use it, as I am still paying for it. Help please.

    Reply
  13. Hello
    I have a subscription at work for CC ($52.99) and need to install Photoshop at home for some projects. I tried by logging into my cc with my work email, see the download links and also the subscription plan, but my photoshop download continuously stops at 83%. I have tried everything but the cleaner (because I am afraid that my old Photoshop 5 (which is something that I bought way back when – and is not affiliated with my CC subscription) will get corrupt and I won’t have anything! Please help!

    Reply
  14. If you use the Windows 10 security feature “Ransomware Protection”, you may have to turn it off to allow the update to complete. (You can turn it on again immediately afterward.)

    Reply
  15. I am trying to download Premiere Pro on my HP Chromebook, which is not compatible with the usual app. Trying to find a way to download on this computer anyway…

    Reply
  16. Actually, I have installed adobe photoshop but it says we are unable to install adobe photoshop this time error code (183)… what should i do now… please help

    Reply
  17. I already have Adobe Photoshop 2019 version 21.0.1… Now when I go to update… it is showing this pop-up “the specified product is not installed on this machine. please quit the installer and start over.” What should I do now? How should I update photoshop?

    Reply
    • Not sure; did you try googling the exact text of the error message? You could also try this:

      1. Uninstall all Adobe apps using standard OS procedures.
      2. Download & run the Creative Cloud Cleaner Tool, remove all apps.
      3. Reboot your computer (don’t skip this step).
      4. Start again from the top by reinstalling the Creative Cloud tools you want.

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