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Problems with Download or Update of Adobe Software? How to Fix It

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How to Solve It When Adobe Apps or Updates Won’t Download

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111 thoughts on “Problems with Download or Update of Adobe Software? How to Fix It”

  1. Hey! So the adobe error 501 was showing when I was installing Photoshop. After checking the solution on the official Adobe page, they said to end the process for the reported file, but I don’t know which file to end task in because there is no error summary provided. On other pages it was shown to clear all the apps and install fresh. I tried that but still the same error showing. Also the InDesign app which was downloaded before isn’t uninstalling from the control panel, as its showing “specified product is not installed on this machine”. I tried rebooting several times. I am helpless.

    Reply
    • Hello Anannya, which version of Photoshop are you talking about and where are you downloading it from?

      Also, what are the specifications of the computer you want to install it on? (operating system and version, etc).

  2. Hola buenas, me han dado la licencia de adobe para instlarme en concreto photoshop y illustrator y la cosa es de que en photoshop no me ha dado ningún problema para descargármelo pero en cambio el programa illustrator me dice que no es compatible con el Java que tengo, he intentado actualizarme el Java pero me dice que mi dispisitvo ya no se actualiza a esa actualización porque es antigua?
    En este caso que puedo hacer?

    Muchas gracias por su atención

    Reply
  3. Tengo la versión mas nueva la que me han dado la licencia para descargarme los programas con el adobe no tengo problema es de los programas no son compatibles con mi Java y me dice que me tengo que descargar una versión de Java antigua y esta es demasiado antigua y no me deja instalarla

    Reply
  4. No entiendo a lo que te refieres yo digo que el que me pasa es de que mi ordenador necesita un java antiguo para instalarse el illustrator y mi ordenador no me deja instalarme el java compatible antiguo para que me pueda instalar el Illustrator

    No hay alguna manera de que ne lo pueda instalar? Porque todos lo programas los tengo al dia y son bastante nuevos

    Reply
    • Adobe is not saying much yet on support for Windows 11 – so it’s unclear how well older releases will run on it:

      Using Adobe Applications on Windows 11

      But if you’re getting this error:

      “Update required: Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.”

      or this error:

      “The installation cannot proceed as the installer file may be damaged. Download the installer file again.”

      …then extract the files, turn off the Internet or Wi-Fi, and try to install the software again.

      If still no luck, please see this Adobe help page:

      Update your operating system to work with Adobe apps

      Does that help?

    • Thanks, this has resolved the issue!

      I indeed was getting the “Update required: Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.” but turning off wifi did the trick! :)

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