We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop CC from the Creative Cloud” or “CS6 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.
Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and most recently the Creative Cloud’s CC Desktop App.
Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.
But it turns out there can be interactions between the DLM and some configuration on the user’s computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work… So the first step is to try something different with those.
Here’s a fantastic new resource that you should not miss – and even bookmark/share… It’s a complete introductory-level class on how to best use Photoshop from the training team at Adobe KnowHow – a course worth hundreds of dollars, but now completely FREE with no catch. It includes 5½ hours of high-quality instruction broken out into 16 chapters with 58 video tutorials (in HD or SD), covering everything you need to know to really get going with Photoshop – the world’s leading graphics and photo editing application – at no cost!
Adobe has really been sweetening the pot lately for you to try out their massive Stock photo collection… These are high-quality, curated images, illustrations, vectors, graphics, templates, and more from a vast collection of over 60 million assets to choose from. After completing the acquisition of Fotolia in 2015, Adobe rolled out a one-month-free offer which was nice, but it required paying for your first month up front (which would later be refunded).
Almost five years ago, in the spring of 2012, Adobe launched two major products at one time: Creative Suite 6 and the Creative Cloud. The Creative Suite 6 suites were well received and cost from US$1,300 to $2,600 – while Creative Cloud, a subscription to their full range of creative applications, had a much lower cost of entry and gave customers access to the CS6 tools and services, as well as ongoing upgrades. A year later, Adobe announced that CS6 would be their last perpetual software release, and there would be no CS7.
Since then, the Creative Cloud has evolved to include the newer milestone releases CC 2013, CC 2014, CC 2015, CC 2015.5, and now CC 2017. Over this time, thousands of new features and improvements have been delivered exclusively to Creative Cloud members, while the original CS6 release has remained largely static. By law, with the purchasing model that CS6 had, Adobe could not legally add significant new features to the traditional release.
Adobe did continue providing maintenance (bug/security) fixes to CS6 and refreshing Camera Raw through July 2015, over 3 years after CS6 came out – but then finally discontinued support in order to evolve the platform and pursue further innovations in image processing and workflow technology.
Let’s face it, Adobe’s traditional product prices have seemed expensive over the years, especially if you’re on a student’s budget. The last perpetual version available, Creative Suite 6 from 2012, historically had full prices ranging from $399 for Dreamweaver through $999 for Photoshop Extended and on up to $2,599 upfront for the Master Collection suite, which contained all CS6 applications. As cool and powerful as this software was, it’s hard to afford when you’re in school – even after the student/teacher discount.
Adobe has stopped selling CS6, as the version reached EOL and end of support – but fortunately the company still offers deep discounts for education customers on the newer CC release which replaced CS6. Not long ago, in fact, they increased the discount on Creative Cloud to up to 70% off the regular prices. And while there are a lot of misconceptions about CC, the main products like Photoshop, Illustrator, InDesign, etc., still download and run on your desktop as normal.
With the demise of Apple Aperture, and since Adobe dropped the price of both Lightroom + Photoshop to US$9.99/month with the CC Photography Plan, Lightroom has effectively become a de facto standard for digital photography management software…
As Lightroom’s usage and sophistication grows, and as image sizes and photo collections also continue to grow, there has been increasing need for a comprehensive guide to ensure the program is always running as fast as it can, and is optimized for best performance on your system.
The Adobe Lightroom Performance Guide is now out, and contains 11 chapters on everything you ever wanted to know about Lightroom and speed. It is available as a free downloadable book in PDF format. Here is an overview of the topics it covers:
The Adobe Research team is exploring what Photoshop would be like with a 3D canvas instead of 2D… With the Interactive Sculpting project shown the video above, instead of drawing and manipulating pixels, the tool operates on three-dimensional voxels. An artist uses all the familiar tools from Photoshop like brushes, layers, and filters to sculpt 3D objects. It also showcases some innovative tablet interaction model that uses simultaneous touch and pen input: the user rotates objects with one hand while sculpting with a pen at the same time.
A reader asked us about a notice he received from Adobe regarding an upcoming increase in CC subscription pricing in some countries. Per the company’s email, the Creative Cloud membership costs in certain areas will be changing due to currency fluctuations. This only affects a relatively small number of countries, but what exactly does this mean, and why is it happening?
Here is an excerpt from Adobe’s official statement about the pricing adjustment in these geographies:
With one year wrapped up and a new one just beginning, it seemed a great time to put together a comprehensive review of the best and most-shared posts published here since our site launched in 2009.
These are the top posts that consistently have the highest readership on our site, month after month, covering all major Adobe software products… They’re broken out by topic below in case you’ve missed any, or are new here – so bookmark, share, and enjoy!
Free Adobe Books
- Adobe CC & CS6 Design Basics, Free! Download 202-Page Book
- Free 87-Page Book! Get the Lightroom Quick Start Guide
- Learn Adobe Dreamweaver CC + CS6 – Download New Book
- Get Free How-to Books: the Acrobat Pro Tutorial Guides
- Download Now: The InDesign New Features Guidebook
- Free! Download 20 Adobe Books at No Cost, Learn All Products
Creative Cloud (CC)
- New CC 2017 Release Now Available – What You Need to Know
- Compare Versions: What’s New in the CC 2017 Release vs. CS6?
- Are Adobe CC Files Backwards Compatible with CS6?
- The 10 Most Common Myths About Creative Cloud
- What’s the Difference Between CC for Teams vs. Individuals?
- The 13 Ultimate Adobe Keyboard Shortcut Cheat Sheets
One of the biggest strengths of the Adobe CC 2017 release is receiving a complete set of creative tools with an ongoing stream of updates included at no extra cost… We no longer have to wait years for our products to innovate and keep pace with evolving technologies; instead we receive the latest and greatest features and improvements as soon as they are ready.
Normally the Creative Cloud works seamlessly with these ongoing product updates… The CC Desktop App runs quietly in the System Tray and gracefully notifies the customer that a new upgrade is available for any of the included applications like Photoshop CC, and (optionally whenever desired) the user clicks one button to automatically download and install the update smoothly in the background.
Sometimes, however, subscribers need more control for various reasons… Read more…