Adobe just announced the latest versions of its industry-leading eLearning and mLearning authoring tool, Captivate 2017 (aka Captivate 10), and learning management system (LMS), Captivate Prime. Used in conjunction, as an end-to-end solution, or as standalone offerings, these powerful eLearning products continue to break new ground in learning, development, and training – delivering exceptional learning experiences that are personalized and available on any device.
Now that the Adobe CC release has become ubiquitous with over 9 million paid customers, more folks are asking us whether the new versions of the tools in the Creative Cloud can read or save older data/document/project file formats like CS6, CS5.5, CS5, CS4 & CS3…
In fact, since Adobe’s flagship creative toolset CC 2017 is now five major releases past CS6 from 2012 (which they no longer sell), file version compatibility can sometimes be an important decision point in moving forward.
In the past, new Adobe product versions have often brought different or expanded file formats to support significant new features – and customers want to know if their existing projects will easily carry forward with them when they upgrade, or if they will be able to save back to older formats for coworkers or clients who may still be running an earlier revision of the programs…
OK then, here’s how it works. Generally, your new CC tools will be able to open and use any and all earlier CS project and data files – including CS3, CS4, CS5, CS5.5, and CS6 files – with no problem or loss of information. In other words, all Adobe software is able to read or import file formats from previous versions of the same program – and it should happen seamlessly and automatically. The only exception to this is Premiere Pro, where it’s best to open/edit projects in the same versions that created them.
We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop CC from the Creative Cloud” or “CS6 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.
Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and most recently the Creative Cloud’s CC Desktop App.
Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.
But it turns out there can be interactions between the DLM and some configuration on the user’s computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work… So the first step is to try something different with those.
Adobe Muse is a modern website builder that enables you to create gorgeous HTML5 sites that dynamically scale to any device – and Muse allows you to do this without writing any code. Muse is included for all Complete Creative Cloud (“All Apps”) members, as well as available via a Single-App Subscription. So with millions of people already receiving Muse with their CC purchase, there’s a broad audience for training materials on how to get going with this helpful program…
[UPDATE – Adobe just stopped selling CS6 entirely – here’s why… This means the CS products are no longer being made by the company, nor legitimately for sale through any channel in any country, from any vendor or reseller.]
Some folks think it might be a good idea to try to save a few bucks and buy Adobe software off of eBay, Craigslist, Amazon Marketplace, or from any vendor who is unfamiliar. It could be Creative Cloud, CS6, Photoshop, Lightroom, Acrobat, Elements, or any other title – in a retail, student, full or upgrade version… or sometimes it’s the “OEM” scam, or the plausible-sounding “extra” volume/enterprise license swindle.
But it’s actually not a very good idea at all. Why?
The first problem is that Adobe does not recognize these venues as valid or authorized resellers, they are fully disregarded and invalid. So as a result, Adobe will not officially recognize any of those buyers as actually owning their software. Yes, you read that right.
Meaning, you think you own the genuine article but effectively you don’t. You cannot provide an accepted proof of purchase – so you can’t formally prove you own the products. You may not be able to transfer the software to someone else, nor be able to get product support or upgrade to the next version, etc… You also aren’t able to return the software to get your money back from Adobe like you normally can.
Almost five years ago, in the spring of 2012, Adobe launched two major products at one time: Creative Suite 6 and the Creative Cloud. The Creative Suite 6 suites were well received and cost from US$1,300 to $2,600 – while Creative Cloud, a subscription to their full range of creative applications, had a much lower cost of entry and gave customers access to the CS6 tools and services, as well as ongoing upgrades. A year later, Adobe announced that CS6 would be their last perpetual software release, and there would be no CS7.
Since then, the Creative Cloud has evolved to include the newer milestone releases CC 2013, CC 2014, CC 2015, CC 2015.5, and now CC 2017. Over this time, thousands of new features and improvements have been delivered exclusively to Creative Cloud members, while the original CS6 release has remained largely static. By law, with the purchasing model that CS6 had, Adobe could not legally add significant new features to the traditional release.
Adobe did continue providing maintenance (bug/security) fixes to CS6 and refreshing Camera Raw through July 2015, over 3 years after CS6 came out – but then finally discontinued support in order to evolve the platform and pursue further innovations in image processing and workflow technology.
Let’s face it, Adobe’s traditional product prices have seemed expensive over the years, especially if you’re on a student’s budget. The last perpetual version available, Creative Suite 6 from 2012, historically had full prices ranging from $399 for Dreamweaver through $999 for Photoshop Extended and on up to $2,599 upfront for the Master Collection suite, which contained all CS6 applications. As cool and powerful as this software was, it’s hard to afford when you’re in school – even after the student/teacher discount.
Adobe has stopped selling CS6, as the version reached EOL and end of support – but fortunately the company still offers deep discounts for education customers on the newer CC release which replaced CS6. Not long ago, in fact, they increased the discount on Creative Cloud to up to 70% off the regular prices. And while there are a lot of misconceptions about CC, the main products like Photoshop, Illustrator, InDesign, etc., still download and run on your desktop as normal.
A reader asked us about a notice he received from Adobe regarding an upcoming increase in CC subscription pricing in some countries. Per the company’s email, the Creative Cloud membership costs in certain areas will be changing due to currency fluctuations. This only affects a relatively small number of countries, but what exactly does this mean, and why is it happening?
Here is an excerpt from Adobe’s official statement about the pricing adjustment in these geographies:
With one year wrapped up and a new one just beginning, it seemed a great time to put together a comprehensive review of the best and most-shared posts published here since our site launched in 2009.
These are the top posts that consistently have the highest readership on our site, month after month, covering all major Adobe software products… They’re broken out by topic below in case you’ve missed any, or are new here – so bookmark, share, and enjoy!
Free Adobe Books
- Adobe CC & CS6 Design Basics, Free! Download 202-Page Book
- Free 87-Page Book! Get the Lightroom Quick Start Guide
- Learn Adobe Dreamweaver CC + CS6 – Download New Book
- Get Free How-to Books: the Acrobat Pro Tutorial Guides
- Download Now: The InDesign New Features Guidebook
- Free! Download 20 Adobe Books at No Cost, Learn All Products
Creative Cloud (CC)
- New CC 2017 Release Now Available – What You Need to Know
- Compare Versions: What’s New in the CC 2017 Release vs. CS6?
- Are Adobe CC Files Backwards Compatible with CS6?
- The 10 Most Common Myths About Creative Cloud
- What’s the Difference Between CC for Teams vs. Individuals?
- The 13 Ultimate Adobe Keyboard Shortcut Cheat Sheets
One of the biggest strengths of the Adobe CC 2017 release is receiving a complete set of creative tools with an ongoing stream of updates included at no extra cost… We no longer have to wait years for our products to innovate and keep pace with evolving technologies; instead we receive the latest and greatest features and improvements as soon as they are ready.
Normally the Creative Cloud works seamlessly with these ongoing product updates… The CC Desktop App runs quietly in the System Tray and gracefully notifies the customer that a new upgrade is available for any of the included applications like Photoshop CC, and (optionally whenever desired) the user clicks one button to automatically download and install the update smoothly in the background.
Sometimes, however, subscribers need more control for various reasons… Read more…