We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop CC from the Creative Cloud” or “CS6 won’t download,” or “my product updates aren’t working”… It could be for the free trials or for the full paid versions.
Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and most recently the Creative Cloud’s CC Desktop App.
Adobe employs these helper utilities because their downloads are usually large – multiple gigabytes – and download managers can help correct for unreliable Internet connections, and resume a download after it has been paused or unexpectedly broken.
But it turns out there can be interactions between the DLM and some configuration on the user’s computer, web browser, anti-virus software, Internet connection, or something else which causes it not to work… So the first step is to try something different with those.
Adobe Muse is a modern website builder that enables you to create gorgeous HTML5 sites that dynamically scale to any device – and Muse allows you to do this without writing any code. Muse is included for all Complete Creative Cloud (“All Apps”) members, as well as available via a Single-App Subscription. So with millions of people already receiving Muse with their CC purchase, there’s a broad audience for training materials on how to get going with this helpful program…
[UPDATE – Adobe just stopped selling CS6 entirely – here’s why… This means the CS products are no longer being made by the company, nor legitimately for sale through any channel in any country, from any vendor or reseller.]
Some folks think it might be a good idea to try to save a few bucks and buy Adobe software off of eBay, Craigslist, Amazon Marketplace, or from any vendor who is unfamiliar. It could be Creative Cloud, CS6, Photoshop, Lightroom, Acrobat, Elements, or any other title – in a retail, student, full or upgrade version… or sometimes it’s the “OEM” scam, or the plausible-sounding “extra” volume/enterprise license swindle.
But it’s actually not a very good idea at all. Why?
The first problem is that Adobe does not recognize these venues as valid or authorized resellers, they are fully disregarded. So as a result, Adobe will not officially recognize any of those buyers as actually owning their software. Yes, you read that right.
Meaning, you think you own the genuine article but effectively you don’t. You can’t provide an accepted proof of purchase – so you can’t formally prove you own the products, can’t ever legally transfer the software to someone else, may not be able to get product support or upgrade to the next version, and so on… You also aren’t able to return the software to get your money back from Adobe like you normally can.
Almost five years ago, in the spring of 2012, Adobe launched two major products at one time: Creative Suite 6 and the Creative Cloud. The Creative Suite 6 suites were well received and cost from US$1,300 to $2,600 – while Creative Cloud, a subscription to their full range of creative applications, had a much lower cost of entry and gave customers access to the CS6 tools and services, as well as ongoing upgrades. A year later, Adobe announced that CS6 would be their last perpetual software release, and there would be no CS7.
Since then, the Creative Cloud has evolved to include the newer milestone releases CC 2013, CC 2014, CC 2015, CC 2015.5, and now CC 2017. Over this time, thousands of new features and improvements have been delivered exclusively to Creative Cloud members, while the original CS6 release has remained largely static. By law, with the purchasing model that CS6 had, Adobe could not legally add significant new features to the traditional release.
Adobe did continue providing maintenance (bug/security) fixes to CS6 and refreshing Camera Raw through July 2015, over 3 years after CS6 came out – but then finally discontinued support in order to evolve the platform and pursue further innovations in image processing and workflow technology.
Let’s face it, Adobe’s traditional product prices have seemed expensive over the years, especially if you’re on a student’s budget. The last perpetual version available, Creative Suite 6 from 2012, historically had full prices ranging from $399 for Dreamweaver through $999 for Photoshop Extended and on up to $2,599 upfront for the Master Collection suite, which contained all CS6 applications. As cool and powerful as this software was, it’s hard to afford when you’re in school – even after the student/teacher discount.
Adobe has stopped selling CS6, as the version reached EOL and end of support – but fortunately the company still offers deep discounts for education customers on the newer CC release which replaced CS6. Not long ago, in fact, they increased the discount on Creative Cloud to up to 70% off the regular prices. And while there are a lot of misconceptions about CC, the main products like Photoshop, Illustrator, InDesign, etc., still download and run on your desktop as normal.
A reader asked us about a notice he received from Adobe regarding an upcoming increase in CC subscription pricing in some countries. Per the company’s email, the Creative Cloud membership costs in certain areas will be changing due to currency fluctuations. This only affects a relatively small number of countries, but what exactly does this mean, and why is it happening?
Here is an excerpt from Adobe’s official statement about the pricing adjustment in these geographies:
With one year wrapped up and a new one just beginning, it seemed a great time to put together a comprehensive review of the best and most-shared posts published here since our site launched in 2009.
These are the top posts that consistently have the highest readership on our site, month after month, covering all major Adobe software products… They’re broken out by topic below in case you’ve missed any, or are new here – so bookmark, share, and enjoy!
Free Adobe Books
- Adobe CC & CS6 Design Basics, Free! Download 202-Page Book
- Free 87-Page Book! Get the Lightroom Quick Start Guide
- Learn Adobe Dreamweaver CC + CS6 – Download New Book
- Get Free How-to Books: the Acrobat Pro Tutorial Guides
- Download Now: The InDesign New Features Guidebook
- Free! Download 20 Adobe Books at No Cost, Learn All Products
Creative Cloud (CC)
- New CC 2017 Release Now Available – What You Need to Know
- Compare Versions: What’s New in the CC 2017 Release vs. CS6?
- Are Adobe CC Files Backwards Compatible with CS6?
- The 10 Most Common Myths About Creative Cloud
- What’s the Difference Between CC for Teams vs. Individuals?
- The 13 Ultimate Adobe Keyboard Shortcut Cheat Sheets
One of the biggest strengths of the Adobe CC 2017 release is receiving a complete set of creative tools with an ongoing stream of updates included at no extra cost… We no longer have to wait years for our products to innovate and keep pace with evolving technologies; instead we receive the latest and greatest features and improvements as soon as they are ready.
Normally the Creative Cloud works seamlessly with these ongoing product updates… The CC Desktop App runs quietly in the System Tray and gracefully notifies the customer that a new upgrade is available for any of the included applications like Photoshop CC, and (optionally whenever desired) the user clicks one button to automatically download and install the update smoothly in the background.
Sometimes, however, subscribers need more control for various reasons… Read more…
The new Adobe CC 2017 release was announced last week, including 15 upgraded desktop applications with new features across the board plus other major advancements… And there’s no wait: the Creative Cloud 2017 software is available immediately for worldwide download via the CC Desktop App… This means everyone gets either a free upgrade or a free trial – but some folks want or need to access the new tools directly without using Adobe’s download/app manager.
Adobe has just published an initial set of direct download links for the CC 2017 release, for instant access (plus the ability to use your own download manager) if you have any difficulty with what Adobe normally employs and want to get the tools or trials without it… These can also come in handy if you want offline CC 2017 installers to use, store, or back up with (i.e., copy to USB flash drive, burn to DVD media, etc).
Having originally launched five years ago, by this time you’ve heard about Adobe’s fast-growing Creative Cloud, you’ve dispelled the all-too-common myths out there surrounding it, and perhaps are considering subscribing to CC now that over 9 million of your colleagues already have…
You may also know that Adobe stopped development of the older “CS” releases back in 2012, and that there have been thousands of new product features, enhancements, and performance improvements added to CC since then, as well as integral new services.
But did you know that no matter what you do, you can sign up right now for a zero-cost class of membership that never expires and provides free benefits for life? Anyone can have this free level currently in 84 countries worldwide, even if you still use the older tools instead, or even if you use no other Adobe products or services at all.
Here is all of what you get completely free, permanently: