[UPDATE (May 6th) – Major news out: Adobe Unveils New “CC” Release (CS7)...]

Based on recent indications from Adobe, we expect a new release of Creative Suite and/or Creative Cloud to be unveiled at their big annual MAX Conference on May 6th, just a few weeks away…

Historically during times like these, the company has set a “grace period” or grandfather offer to provide free upgrades to the next versions for customers buying the older software around the time of new releases – and in fact, such an “Upgrade Assurance promotion” deal was announced for CS6 in March of last year.

However, no such announcement has been forth­coming this year, perhaps due to the advent of Creative Cloud – where all paid members already receive all product updates and upgrades at no additional charge as soon as they are available.

But no matter – you can actually create your own grace period now, whether one officially exists or not.

The key is in awareness of Adobe’s longstanding Software Return/Exchange Policy – whereby you can return your purchase to them within 30 days and they will grant you a full refund, no questions asked. This is possible even if you’ve already opened, installed, activated, and started using your product – and can be done quickly over live online chat with their customer service team.

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We’ve previously covered here how to transfer Adobe software products (like CS6, Photo­shop, Lightroom, Elements, or Acrobat) between two computers, including from PC to Mac or vice versa. In this article we’re going to focus on transferring the actual legal license from one person or company to another, like transferring the title to a car or home between two people.

Moving the software physically is mostly a technical task, but doesn’t cover what happens if the recipient has problems, needs customer support or updates, wants to be registered with Adobe, and be recognized as the new legal owner and user of the tools. To address those needs, just follow the transfer process described below to “unregister” the program from the old owner and re-register for the new one.

You could use this technique when giving or selling a traditional Adobe license to a friend or family member. In fact, transferring your Adobe software can be a great strategy in certain situations… Say for example you are thinking of getting the Creative Cloud, and so would have an older Creative Suite tool that you wouldn’t use anymore… You can easily transfer that to someone else you know, and then sign up for the Creative Cloud instead – and this is exactly what customers are doing.

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Even years after it went up, a lot of people still don’t know about it.

We’re talking about the free online documentation for all Adobe software – a set of manuals that can answer quite a few customer questions, and also be a great resource if you don’t own a product yet but want to find out more about it…

It exists in searchable and discussable form for all major Adobe applications, including the Creative Suite, Creative Cloud, Lightroom, Acrobat, Photoshop Elements, etc. – for all recent releases on both Windows and Mac OS.

For example, at least once a week we receive a question on how to save back to earlier versions from InDesign CS6… Fortunately, this is answered in the “Saving Documents” section in InDesign’s online manual.

Each reference is downloadable as a complete e-book if you so desire (more about this below)… the substantial “Adobe Photoshop Help & Tutorials ” guide is over 750 pages alone!

Also helpful is the ability to post comments and questions & answers on the individual documentation pages, in case something’s not entirely clear.

[ Trying to decide which is right for you?  See: Creative Cloud vs. CS6 Comparison ]

So here below are the direct links to all the product guides to bookmark for future reference!

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OK, so your old computer is running out of gas, you’re upgrading or changing systems, adding a new machine, or switching from a PC to a Mac, or vice versa — and you want to move over your purchased CS6 (or CS5 or CS4 or CS3 or Creative Cloud or any other) Adobe software — what do you do, and how do you do it?

As we’ve covered previously here, you are generally allowed to install and activate most Adobe software on up to two computers, with the restriction that the software can not used on both systems at the same time. So right off the bat, you might be good to go with installing the software on a second computer, although you may wish to double-check the licensing agreement for your product to be sure.

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This is one of the most common questions we get, and the answer may pleasantly surprise you…  The place to look to find the answer is the Software License Agreement, also called the EULA. This agreement governs the use of your Adobe product, and is translated into 28 languages within each document. It also covers some basics about product activation.

So, in general, how many systems can you install Adobe software on, including CS6 and Creative Cloud?  The answer for individuals (as opposed to businesses) in most cases is two. The catch is that both computers must be used only by you and the two systems cannot be used at the same time. This policy was designed so that you could run (say) Creative Suite at home on your desktop PC, as well as while traveling with your laptop. But the types of computers and their usage has blurred so much now that you can just pick any two you own and the product should install and properly activate on both…

For example, here is the key text from the EULA for Photoshop CS6:

2.1.3 Portable or Home Computer Use. Subject to the important restrictions set forth in Section 2.1.4 [having to do with volume licensees], the primary user of the Computer on which the Software is installed … may install a second copy of the Software for his or her exclusive use on either a port­able Computer or a Computer located at his or her home, provided that the Software on the port­able or home Computer is not used at the same time as the Software on the primary Computer.

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Adobe Evangelist Terry White has a great new training session out showing you how to get started achieving immediate and productive results using new Illustrator CS6… This 42-minute class covers all the basics and walks through how to accomplish the top 10 techniques that beginners always want to know how to do. Earlier Terry did similar introductory primers for Photoshop, Lightroom, and InDesign – and now it’s Illustrator’s turn.

Here’s the overview:

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[UPDATE (May 2013) – Confirmed: Adobe's tools in the upcoming new "CC" release will be able to export or save back to older CS6 file formats.]

This is one of the top questions we get.  Especially now that Adobe is releasing a new version of Creative Suite once per year – with each edition potentially bringing a different or expanded file format – customers want to know if their existing projects will easily carry forward with them when they upgrade, or if they will be able to save back to older formats for clients or colleagues who are still running an earlier version of the tools…

OK then, here’s how it works. Generally, your new CS6 tools (including those in the Creative Cloud) will be able to open and use any and all earlier project and data files no problem (including CS3, CS4, CS5 and CS5.5 files), without any loss of information. In other words, all Adobe software is able to read or import file formats from previous versions of the same program – and it should happen automati­cally.

Going the other way, when wanting to use CS5 or older tools to open a file saved from a CS6 product, the answer is it depends…  Let’s take a look at the inter­operability for each application within the Creative Suite, then at the bottom we’ll talk about some additional tips and best practices no matter what your situation.

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Some folks think it might be a good idea to try to save a few bucks and buy Adobe software off of eBay, Craigslist, Amazon Marketplace, or from any vendor who is unfamiliar.  It could be CS6, Photoshop, Lightroom, Acrobat, Elements, or any other item – in a retail, student, full or upgrade version… or sometimes it’s the “OEM” scam, or the “extra” volume license.

But it’s actually not a very good idea at all.  Why?

The first problem is that Adobe does not recognize these venues as valid or authorized resellers. So as a result, it’s like Adobe will not officially recognize any of those buyers as actually owning their software. Yes, you read that right.

Meaning, you think you own the genuine article but effectively you don’t. You can’t provide an accepted proof of purchase – so you can’t formally prove you own the products, can’t ever legally transfer the software to someone else, may not be able to get technical support or ever upgrade to the next version, and so on…  You also aren’t able to return the software to get your money back from Adobe like you normally can.

Why doesn’t Adobe recognize the people that go through those places? Doesn’t that seem unfair? Can’t these software vendors who you’ve never heard of be trusted?

No, because in this area, reputation matters… a lot.  The simple reason is – and the real problem is – that 90% of the software sold on places like eBay is counterfeit! Yes, it’s true. And it’s not a new problem.

So you can be pretty sure that what someone’s getting on those auction and vendor sites is not legitimate, not able to be legally transferred, and possibly even quite unsafe.

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We’ve mentioned Adobe TV in the past, but it just keeps getting bigger and better…  When Creative Suite 6 was released, they published a 15-hour series of new online tutorials – but have recently doubled this to over 30 hours now of free video training for all CS6 tools.

You’ll learn the basics with Getting Started overviews plus What’s New reviews by product experts, with 274 total chapters covering all major CS6 applications.

If you don’t already have the programs installed on your computer but would like to get going today, you can easily down­load the free working trials for any CS6 product for Windows or Mac – then install, run, and start your training…

Acrobat is not listed below, but if you want to learn how to use that software then see these separate three hours for Acrobat X or two hours for Acrobat XI.

We’ve also linked below nearly two hours of sessions for the Creative Cloud, if decide to sign up for free membership there, or are already a member.

[ Trying to decide which is right for you?  See: Creative Cloud vs. CS6 Comparison ]

Lastly, if you also like learning in print, then don’t miss this nice set of free new CS6 e-books (over 1,000 pages).  But here’s how the video courses break out:

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[UPDATE (May 6th) – Major news out: Adobe Unveils New “CC” Release (CS7)...]

When Creative Suite 6 arrived last year, there came with it a new way to buy Adobe software that the world had not seen before: the Creative Cloud.  Traditionally, most Adobe products have been sold with “perpetual” licensing that doesn’t expire. The flip side is that these best-in-class tools often come with a steep price tag that is out of reach for many customers – though there have always been discounts when upgrading from recent older releases, plus much lower pricing for some market segments like students and teachers…

Enter the Creative Cloud – which, yes, is cloud-based in some ways – but at present, is primarily a different way of buying all the Adobe products you know and love. Creative Cloud membership is served as more of an “all-you-can-eat buffet” of the best software out there for any creative purpose, for one attractive monthly price ($29-$49/month standard in the US). Read more…