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  1. Mack
  2. For people who experinced “Access Denied” you need to change your user agent string :D
    Source = my brain + some debug app :D

  3. or just follow the Very Important Instructions above :)

  4. Roger
  5. Daniel

    ProDesignTools:

    (Note that for people with slower Internet connections, Adobe has said they will provide a hardcopy of all these CC installers on DVD disc by request via mail, if you contact them and ask nicely. :)

    Thank-you for letting me know about this. Do you know how much it will cost to do that? Also who should I be contacting? Sales support?

  6. Daniel

    Hello guys,

    I got some bad news, I just spoken to Sunil and here is the response:

    “Sunil : Daniel, I’m sorry to inform you that there is no disc version for the Creative Cloud products for retail users.

    Sunil : You need to get the new CC apps from the Download Center at creative.adobe.com, and you need to install the creative cloud desktop app which will download and install the CC product(s) of your choice.

    Sunil : So, please try to download the software from another network or from the other source.”

    Can you please look into this? I got asked “Daniel, may I know if you wish to install the Adobe CC products on the government organization or from the military-secured computers?” and I said that I wanted to install it on a home computer that doesn’t have much data for download.

    I was going to do it at work but decided not to as I felt that it wasn’t the right thing to do.

    Thank-you :)

    • We’re looking into this Daniel, stay tuned…

      The word we had from a senior Adobe support manager is, “we will have DVDs available which our support team can ship out.”

      It may be that this is a new initiative and the CC discs are not available yet, but we’ll post back here as soon as we know more for certain.

  7. Daniel

    @ ProDesignTools

    Ok thank-you for the heads up, do you have any ideas on how long that will take? I’m sorry if I sound inpatient.

    • We were in touch with Adobe lead support and got the reply, “I will request a reminder go out to the support agents tomorrow. It is a fairly new process but we do want to make sure that customers who are facing a need can obtain the media due to Internet connection concerns.”

      So the option to get a CC installer disc was not fully implemented yet, but does exist and will hopefully be available soon – we’ll post back when we know or see more.

  8. Hi,
    I just want to know that, What does ( ALL Languages ) means ? Does these installers contains Arabic + English Language pack ??? or need to download ME version ?

    Thanks.

    Regards.
    Ahmad Yousaf.

    • Hey there Ahmad – all languages is ALL languages. These downloads include both Arabic + English, as well as Hebrew + English.

      So you do not need a separate Middle East version for Adobe CC – it’s all here and available.

  9. Mike

    Will Adobe CC install to a MacBook Pro with a Solid State Hard Drive? The note states it will not install to a removable flash drive, but it is not clear on SSD.

    Mike

    • Yes, definitely Mike. A Solid State Drive is not generally considered removable, whereas USB/flash drives or memory keys are…

      Rather, a SSD is a replacement for your regular hard disk drive, and Creative Suite will install and run fine (and better!) on it.

  10. Daniel

    @ ProDesignTools

    Hello guys,

    Have you guys got any updates on this yet? I have not spoken to Adobe’s live chat since I tried the first time.

    Thank-you :)

  11. Daniel

    @ProDesignTools

    Hello, got some more bad news, spoke to someone on live chat, and it’s a no-go again.

    How do I get in touch with management? I’m really not happy about this :(

    Thank-you :)

    • Good news Daniel, it is indeed available from Adobe now, on an as-needed basis… It’s possible you weren’t chatting with the right team at the time. See the chat session below:

      Adobe Support: Hello. Welcome to Adobe Technical Support.
      ProDesignTools: Hi, we were told by an Adobe Manager that it is possible to get the new CC apps delivered on a DVD media disc, for customers who have slow or weak Internet connections…
      ProDesignTools: A reader is asking about how to request it. Thank you.
      Adobe Support: As I understand it, you need assistance to get the DVD media for Creative Cloud. Am I correct?
      ProDesignTools: Yes, that’s right – we were told that a DVD disc can be requested (with the new CC apps).
      Adobe Support: Since I’m from install and download team, I’ll now transfer the chat to the customer support team to assist you better.
      Adobe Support: Please allow me a moment while I transfer the chat to the customer support.
      ProDesignTools: OK, thanks.
      Adobe Support: Hello! I understand you wish to enquire about the CC apps to be delivered via DVD disc, am I correct?
      ProDesignTools: Yes, a reader is asking about how to get it.
      Adobe Support: Thank you for confirming. May I know in which country you wish to ship the DVD?
      ProDesignTools: Our reader who requests this is in Australia. Is that possible?
      Adobe Support: Yes, it is possible but may I know the reason why you wish to receive DVD instead of download?
      ProDesignTools: He is in a remote part of the country and has a slow and unreliable Internet connection…
      ProDesignTools: Downloading all of the CC release could take very many hours or even days.
      Adobe Support: Okay, thank you for confirming.
      ProDesignTools: Great, how does he request this?
      Adobe Support: May I please have the order number of the subscription?
      ProDesignTools: Does he have to be a paying member first, or can it be for free trials?
      Adobe Support: DVD media will only be available to the paid members to Creative Cloud.
      Adobe Support: Discs will not be offered to trial members as they are valid only for 30 days.
      Adobe Support: May I please have the order number of the subscription as I will forward the request for placing the DVD?
      ProDesignTools: Well, we don’t actually have his order number here – we were just inquiring on his behalf.
      ProDesignTools: What should we tell him to do, if he is already paid member and wants to get the DVD?
      Adobe Support: I suggest you to inform your reader to contact us so that we will validate the account details and forward the request to the relevant team.
      ProDesignTools: OK, so he should contact you via live chat. What should he select for the topic, etc?
      Adobe Support: It would be enough if he selects ‘Product Information.’
      ProDesignTools: Great. So customer then should just say or ask for …?
      ProDesignTools: “I am a CC subscriber and need a DVD disc instead of downloading the software, because of my Internet connection”?
      ProDesignTools: Is that enough?
      Adobe Support: Yes, you are exactly correct.
      ProDesignTools: OK, perfect – thank you very much – we will pass that exact information along.
      ProDesignTools: Do you mail out such DVD’s worldwide now, if necessary for Creative Cloud customers? (no matter the country of purchase)
      Adobe Support: DVD’s for the Creative Cloud applications are only provided when the customer has a slow Internet connection or they are based in a country without good broadband infrastructure.
      Adobe Support: In all the other situations the download link will be provided.
      ProDesignTools: Glad to hear it. Is there any charge for when you ship out a copy of the CC disc to the user?
      Adobe Support: No, sending the media is free of cost.
      ProDesignTools: OK, that’s all good news. That way people can make sure they can get the CC products regardless of location or poor connection speed.
      ProDesignTools: Thanks for your help!
      Adobe Support: You are most welcome.
      Adobe Support: Do you have any other questions for me?
      ProDesignTools: Not today, thanks again.
      Adobe Support: Thank you. Have a good day!

      One requirement is that you must be a paid CC member first, before they will ship out the discs to you. However, this can be as simple as a single one-month subscription… You can easily join here and then just pass along your order number to the chat team to get the DVD media.

      And here’s the direct link to Live Chat Support to request it afterwards.

  12. Daniel

    Hi guys,

    Thank-you for letting me know, I ended up posting on Adobe’s forum last week (as well as hitting twitter) and I got a phone call and I should get media in the mail in the next week or so. It’s sad that I needed to hit twitter and Adobe’s forum but I am happy that I am getting closer to getting this sorted :)

    Thank-you guys, and yes I could have been speaking to the wrong team in the first place. Oh I never got asked if I was a paid CC member, so I must be lucky :)

    Thank-you :)

    • Great Daniel, glad you’re getting what you need – and thanks for keeping us on point to move it forward…

      As with any new initiative at a large company, it can take a little while before everyone is with the program – but hopefully now it’s worked its way through.

  13. tim

    hello! i’m running os x 10.8.4. after effects cc didn’t show up in my creative cloud installer, so i used your link to download the program directly. when i try to mount the .dmg, i get an ‘invalid checksum’ error. is there something i’m doing wrong? thanks!

  14. tim

    @ tim

    pressed “skip” while verifying to get to the installer. after going for a bit, it stopped and said the program was counterfeit, even though i downloaded it from your link.

  15. tim

    redownloaded the dmg. still had to skip verification. it installed this time, but the program won’t launch. no error messages or anything. just no response from the application at all.

    • Hello Tim, there are absolutely no counterfeits here – all of these programs are downloaded direct from Adobe’s servers… They don’t come from anywhere else, and that’s the only (safe) way to do it.

      If you’re getting an ‘invalid checksum’ error on your file, then you may possibly have an incomplete or corrupted download. You could try again with a different browser or computer, and don’t use Wi-Fi – it’s slower and less reliable for large files downloaded in such a manner.

  16. Francisco Campos

    Every time new features are added to these CC apps, are these links automatically updated as well?

    • That’s a great question Francisco. The answer is, it depends. If it’s a major (like annual) upgrade to the CC apps, then yes, the links will be updated. But normally, for smaller updates, the CC direct download links will not be changed…

      Instead, it works like a lot of other software packages do – you download and install the “base” version, and then it updates itself automatically to the latest-and-greatest release available.

      So for example, after installing Photoshop 14.0 (which is ‘CC’ 2013) here, the application will check for any updates online and bring itself up-to-date.

      Adobe is doing so many regular updates now (every month) that both them and us would go crazy if we had to change the primary links each time!

      But next year would be Photoshop 15.0 (which will be ‘CC’ in 2014) and so then, yes, all the CC direct download links will be reset and republished. Plus all Creative Cloud members will receive a free upgrade at that time, as they did from CS6 to CC this year, and/or can continue to run and use the older version(s) as well.

      Hope that answers it!

  17. tim

    @ProDesignTools

    download isn’t corrupt. it eventually installed, it just won’t run. same for audition cc. are they not compatible with mac osx 10.8.4?

  18. tim

    i redownloaded it, and was able to install it, but it won’t run. same for audition cc (also not in my cc application). if they’re not in the cc application, does that mean they’re not compatible with 10.8.4? is my os x version too NEW?

  19. tim

    i checked and i meet and exceed all of the requirements. i ran the last versions of audition and after effects just fine. it also looks like AI CS6 and not AI CC is in my CC apps. doesn’t make sense……

    • Sorry Tim, that’s really strange and wish we could help more but we’ve never heard anything like it – so don’t know what to suggest, except to try downloading and/or installing using a different web browser and/or computer.

      Please post back an update here to let us know if you’re able to figure out what the problem is on your system – thanks.

  20. Anonymous

    @ ProDesignTools

    And how do I decide which one will be my program?

  21. designworks

    Mack :Access Denied :(

    Me too. WTH people?

  22. designworks

    @designworks

    I’m retarded. I didn’t RTFM.

  23. Jed

    @ Mack

    As noted above, you must log in first your free Adobe account once done, refresh this page and be done with it.

  24. Chris

    Thanks for making these available, I am having issues with only one download, the Illustrator 7Z (1.8G) download. It continues to get to 395M then stalls. Is there a known issue with this file.

    Given that I have got all the others and have a paid CC subscription, it is at least just one app, not all of them (building a replacement workstation with a very slow Internet, but access to high speed elsewhere) – but it is also the single largest and one I use regularly.

    Cheers

    • Hi Chris – no, there are no known issues with any of these CC downloads… All of them work fine for us and many others here.

      If you’re having a problem with one of the free trials – especially the largest ones – then in our (long) experience with Adobe DDL, it’s probably your Internet connection… Try a different web browser, computer, or stronger/faster connection (avoid Wi-Fi).

      If you download using a different machine (with better Internet), then you can always copy a CC installer to the actual system you want to put it on.

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Adobe CC 2013 Direct Download Links: Creative Cloud 2013 Release
https://prodesigntools.com/adobe-cc-direct-download-links.html