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Here’s Why Some Creative Cloud Subscription Prices Are Changing

January 10th, 2017 3 comments

This Chart Explains Why CC Subscription Costs Are Changing in Some Countries

A reader asked us about a notice he received from Adobe regarding an upcoming increase in CC subscription pricing in some countries. Per the company’s email, the Creative Cloud membership costs in certain areas will be changing due to currency fluctuations. This only affects a relatively small number of countries, but what exactly does this mean, and why is it happening?

Here is an excerpt from Adobe’s official statement about the pricing adjustment in these geographies:

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The Greatest Hits: Our Most Popular Adobe Posts & Tips of All Time

January 4th, 2017 158 comments

With one year wrapped up and a new one just beginning, it seemed a great time to put together a comprehensive review of the best and most-shared posts published here since our site launched in 2009.

These are the top posts that consistently have the highest readership on our site, month after month, covering all major Adobe software products…  They’re broken out by topic below in case you’ve missed any, or are new here – so bookmark, share, and enjoy!

Free Adobe Books

Download Dozens of Free Adobe Books Now!

Creative Cloud (CC)

Adobe Creative Cloud

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How to Transfer an Adobe Software License Between Two People

February 24th, 2016 37 comments

How to Transfer Adobe Software Product Licenses Between Two People

We’ve previously covered here how to transfer Adobe software products (like Creative Cloud, CS6, Photoshop, Lightroom, Elements, or Acrobat) between two computers, including from PC to Mac or vice versa. In this article we’re going to focus on transferring the actual legal license from one person or company to another, like transferring the title to a car or home between two people.

Moving the software physically is mostly a technical task, but doesn’t cover what happens if the recipient has problems, needs customer support or updates, wants to be registered with Adobe, and be recognized as the new rightful owner and user of the tools. To address those needs, just follow the transfer process described below to “unregister” the program from the old owner and re-register for the new one.

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How to Move Adobe CC or CS6 Between Computers, or PC to Mac

February 17th, 2016 427 comments

Transfer Adobe Software Between Two Computers

OK, so your old computer is running out of gas, you’re upgrading or changing systems, adding a new machine, or switching from a PC to a Mac, or vice versa — and you want to move over your copy of CC/Creative Cloud or CS6 (or CS5 or CS4 or CS3) Adobe software — what do you do, and how do you do it? Just follow our complete guide below, which also works for other Adobe desktop products such as Acrobat, Elements, Lightroom, Captivate, and more.

As we’ve covered previously here, you are generally allowed to install and activate most Adobe software on up to two computers, with the restriction that the software can not used on both systems at the same time. So right off the bat, you might be good to go with installing the software on a second computer, although you may wish to double-check the licensing agreement for your product to be sure.

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How Many Computers Can You Install or Run Adobe Software On?

February 11th, 2016 726 comments

This is one of the most common questions we get, and the answer may pleasantly surprise you…  The place to look to find the answer is the Software License Agreement, also called the terms of use or EULA. This agreement governs the use of your Adobe product, and is translated into 28 languages within each document. It also covers some basics about product activation.

See the Adobe End-User License Agreements (EULAs)

So, in general, how many systems can you install Adobe software on, including the Creative Cloud (CC) and CS6?  The answer for individuals (as opposed to businesses) in most cases is two.  The catch is that both computers must be used only by you and the two systems cannot be used at the same time. This policy was designed so that you could run Creative Cloud (or Creative Suite) at home on your desktop PC, as well as while traveling with your laptop or tablet PC. But the types of computers and their usage has blurred so much now that you can just pick any two you own and the product should install and properly activate on both…

For example, here is the key text from the EULA for Photoshop CS6:

2.1.3 Portable or Home Computer Use. Subject to the important restrictions set forth in Section 2.1.4 [having to do with volume licensees], the primary user of the Computer on which the Software is installed … may install a second copy of the Software for his or her exclusive use on either a port­able Computer or a Computer located at his or her home, provided that the Software on the port­able or home Computer is not used at the same time as the Software on the primary Computer.

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Complete Reference Guides and eBook Manuals for All Adobe Tools

January 12th, 2016 17 comments

Even years after it went up, a lot of people still don’t know about it.

We’re talking about the free online documentation for all Adobe software – a set of user manuals that can answer quite a few customer questions, and also be a great resource if you don’t use a product yet but want to find out more about it…

Read or Download the Free Adobe Photoshop Manual (PDF, 800+ Pages)

This exists in searchable and downloadable form for all major Adobe applications, including the Creative Cloud, Creative Suite, Lightroom, Acrobat, Photoshop Elements, etc. – for all recent releases on both Windows and Mac OS.

For example, every so often we receive a question on how to save back to earlier versions from InDesign CC or CS6… Fortunately, this is answered in the “Saving Documents” section in InDesign’s online manual. (And for all the cases like these, we also put together a special roadmap for CC file compatibility.)

Related: Do you believe any of these? The 10 Most Common Myths About Creative Cloud

Each Adobe reference below can be downloaded as a complete offline ebook if you want (more about this below)… These books are substantial – the latest “Photoshop Help & Tutorials” hand­book is over 800 pages alone!

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How to Exchange, Return, or Refund Adobe Software Products

December 22nd, 2015 7 comments

It’s the season for holiday deals – and so it also can be a season for order changes and returns… Although naturally, this can happen at any time of year.

Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom for Photoshop, or returning an individual tool and getting the full CC 2017 suite instead (which includes 20 applications instead of one).

See Adobe's Complete Refund & Return Policy

So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already opened the box/disc or downloaded and installed the product – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).

Yes, it’s true – you can simply contact Adobe within either 14 or 30 days of your order (depending on what you bought) – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.

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Can You Open/Use/Export/Save Adobe CC Files on CS6 – and Back?

October 27th, 2015 60 comments

Now that the Adobe CC release is becoming widespread with over 8 million paid customers, some folks are asking us whether the new versions of the tools in the Creative Cloud can read or save older data/document/project file formats like CS6, CS5.5, CS5, CS4 & CS3…

Are Adobe CC Files Backwards Compatible with CS6?

In fact, now that Adobe’s flagship creative toolset CC 2015 (aka CS9) is three major releases past CS6 from 2012, file version compatibility can some­times be an important decision point in moving forward.

In the past, new Adobe product versions have often brought different or expanded file formats to support significant new features – and customers want to know if their existing projects will easily carry forward with them when they upgrade, or if they will be able to save back to older formats for coworkers or clients who may still be running an earlier revision of the programs…

OK then, here’s how it works. Generally, your new CC tools will be able to open and use any and all earlier CS project and data files – including CS3, CS4, CS5, CS5.5, and CS6 files – with no problem or loss of information. In other words, all Adobe software is able to read or import file formats from previous versions of the same program – and it should happen seam­lessly and automatically. The only exception to this is Premiere Pro, where it’s best to open/edit projects in the same versions that created them.

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The 10 Most Common Myths About Adobe’s Creative Cloud (CC)

November 7th, 2014 285 comments

What's in the Adobe Creative Cloud?

With over 8 million customers having already signed up in the 3½ years since it launched, Adobe’s Creative Cloud (CC) product line has been a success exceeding even the company’s own expecta­tions.  Still, there are a lot of misconceptions out there that we see from time to time, or that some folks seem to believe… (do you?)  Here below we dispel and debunk the top 10 most common myths we’ve heard – and hopefully even if you already know the scoop or use Creative Cloud you’ll pick something up… read on!

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Adobe’s Data Security Breach Was Not Really the Creative Cloud

October 31st, 2013 15 comments

Adobe’s recent and regrettable data security breach has been getting a lot of headlines, but not always for the right reasons…

Read Adobe's Customer Security Alert FAQ

Although the sizeable breach has nothing to do in particular with Adobe’s new Creative Cloud offering, it has nonethe­less been scapegoated here.

A popular online photography site wrote, “The attack exposes a weakness in the company’s new Creative Cloud subscription model…”

Well, not really.

Adobe Forum posters say things like, “This makes me like Creative Cloud less.”

But in fact, the breach was not only for Creative Cloud customers, but rather for Adobe ID accounts generally – which most customers have for any type of product, including CS6 and earlier, Acrobat, Lightroom, and so on.

Creating such an account is/was required for Creative Suite 6 starting in May 2012.  It also happens during product registration and if you want to interact online with Adobe in almost any way.

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