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“The Creative Cloud 2021 Release Is Here – What You Need to Know”
Adobe Ships New CC 2021 Release - Upgrade Free / Download Trials
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After installing PS will not run. It claims ippcvm7.dll not found in the search path. Have not found a solution to this. Where can I get this file and where does it need to be placed?
I do install adobe tools to a separate drive than C drive (Win10), so maybe that’s not been properly supported this version?
As far as we know, that’s still supported. It’s possible to install the software onto a secondary or different drive on your computer – but you have to indicate that via the CC Desktop app Preferences (the “Install Location” setting) before running the installer.
After starting the program, the following error message appears:
Some statements on the internet say this means my CPU is not compatible with PS any more and needs to be updated. That’s about the most bogus thing I’ve heard, if true. My 6 core 3 GHz CPU with 16GB ram no longer works for PS?
Yup, confirmed with Adobe. Have to buy a new computer to run PS now. Bogus.
——
Issue
When you launch Photoshop 2021 (v22.x) you get the following error: “Error at loading of ippCV library.”
Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.
To determine if your CPU meets this SSE version support requirement, see Photoshop’s Help > System Info dialog and look in or near the 4th line.
e.g. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4 x64
Number of Launches: 6
Operating System: Mac OS 10.15.5
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
There’s a community help forum about this:
Error at loading of IPPcv library Photoshop 22.0 Windows 10?
…as well as an Adobe help page:
Known issues in Adobe Photoshop 2021
It sounds like there’s nothing that can be done, as the newest version of Creative Cloud is not supported on your processor. How old is the machine?
So they recommend: “Install and use Photoshop 2020 (v21.x) on computers with older CPUs that don’t support SSE v4.1 or later.”
In other words, you don’t have to buy a new computer! You just can’t run the most recent version, is all.
Check to see if there is a CPU upgrade for your motherboard that has SSE4. Mine just happens to. Not that easy to figure out. I had to look up the CPU compatibility chart, then look up each processor on the chart to see which ones had it. I’ve ordered one (used from ebay since they are not made anymore) Turns out the CPU I had was the last version of that line before they added the SSE4 support on my MB. I’ll need to update BIOS to support the newer CPU. Wish me luck.
This site could help you:
https://www.cpu-upgrade.com/CPUs/
Thanks for sharing that – it definitely could help someone else!
It sounds like you have an older machine but glad you were able to find a compatible CPU on eBay.
Good luck with it and please let us know how it turns out! If for some reason it doesn’t work out, you can still run Creative Cloud 2020 of course.
Just found this on the adobe forum. Have not tried it yet.
——————
Here is the fix.
Fix for “Error at loading of ippCV library” – Photoshop 22.0 Windows 10
I tried the fix posted here and it worked on my Win10-64 pro AMD Phenom II 1100T CPU.
Shame on Adobe for doing this to us, and for needing some random user to fix it for them.
I posted a non-CPU upgrade easy fix here that failed to appear. Did it get moderated out?
Thank you – we appreciate your follow-up and it’s encouraging that a relatively easy software fix may have been discovered that does not involve the hardware… This could have been an oversight or inadvertent omission by Adobe, as errors sometimes happen especially in initial .0 releases of any product.
However, we cannot condone any solution that involves modifying the Adobe program itself, as this is absolutely against Adobe’s Terms of Service and so is not allowed:
We are following up directly with Adobe engineers and will post more here as soon as we know it. In the meantime, customers currently unable to run Photoshop 22.0 are strongly advised not to try this (which would violate their TOS), but rather continue using the previous major release of Photoshop until more details are forthcoming.
If a software solution is possible for customers, then we’re confident the company will move forward with addressing it officially, and all that would be needed is patience. Surely, they did not intend to intentionally inconvenience any customers if they realized they could have avoided it.
Thanks again!
This fix does not actually modify anything. Just provides the missing CPU support DLLs.
Actually it does modify/overwrite the opencv_world440.dll file, as well as make library additions to Photoshop’s installation directory.
So again, that is categorically against Adobe TOS as stated, and cannot be condoned. We strongly recommend waiting for an official Adobe response and fix.
Thanks again for your advocacy and diligence in this matter!
OK, I guess you are right, though I saved and renamed the one file that gets replaced. I understand your position. But, speaking as one who has no official standing in this industry, this is a no-brainer for users who just got shafted by Adobe.
Thanks – but it’s a bigger no-brainer to NOT intentionally break their legal terms of service with Adobe and violate your licensing agreement for the software.
Patience… and continue using the prior version, for the moment.
I’ve switched to Affinity – this is the best upgrade ever
FAIL. InDesign crashes. Haven’t updated anything else yet and had to uninstall 2021 InDesign since I need to grade student assigments.
Another fail from Adobe.
Hey Matt, there could be a number of different possible reasons for that, but we’d need more details in order to help you out…
See this help guide for more info:
How to Fix Crash Issues when Launching InDesign – Adobe Support
@dbur
You can check your CPU capability by downloading coreinfo.zip then running (from the command line) “coreinfo64.exe -f”
https://docs.microsoft.com/en-us/sysinternals/downloads/coreinfo
Look for the group of results entitled, “SSE * Supports Streaming SIMD Extensions”
If you’re on a Mac, then you can get similar info by doing this.
Adobe says Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.
My 13-year-old Dell with a 10+ year old E4500 Core 2 Duo CPU DOES support SSE 4.2 – but it looks as though I might need to replace my Graphics card.
@ProDesignTools
Finding and installing required DLLs is NOT modifying Photoshop in any way – the problem is, however, how to find the required DLLs. If you can find them, then they simply go into the Photoshop 2021 directory along with all the other DLLs – this IS NOT in violation of any T&C’s.
Perfect, thank you.
@Don Edmondson
Got to a point where I couldn’t find this post after posting! Just stumbled on it again…
…after posting, I discovered that my comment above about my CPU was incorrect – the Intel specification categorically fails to mention SSE 4.2 support – unfortunately the CPU test program I was using incorrectly stated SSE 4.2 was supported.
However I went ahead and upgraded my graphics card – and that DID give me SSE 4.2 support.
One curiosity occurred – on first reboot after physically installing card (whilst new drivers were being loaded/installed), Creative Cloud AUTOMATICALLY installed Photoshop v22 without any action or intervention on my part (I had previously uninstalled it since it wasn’t working)!
Yes – if you have “Auto-update” set in the options for your Creative Cloud Desktop app, then it will download & install all applicable product updates automatically!
Before your graphics card upgrade, the new release wasn’t applicable for your system. But after your upgrade, suddenly it was.
How to Keep Your Creative Cloud Apps Updated Automatically
Glad to hear that upgrading your graphics card gave you what you need in order to run the new Photoshop version.
@Don Edmondson
Why does the graphics card effect SSE 4.2? That is a CPU feature, not a graphics card feature. Or is there more to this story?
@dbur
The graphics card has a GPU – in any other wording that is a CPU – with its own instruction set and support. That is the whole point of fitting a “quality” graphics card – to offload some of the work of the system CPU(s). So adding a high-end graphics card can also add additional functionality. However, this can go too far – some graphics cards are too advanced for older systems – but all this means is that some of the features won’t be utilised.
My problem was too find a graphics card that gave SSE 4.2 support and worked with my old system. I didn’t know for sure that it would solve the issue – but, heck, £57 for a replacement card is a lot cheaper than trashing my carefully constructed machine!
That’s terrific, Don; thank you for sharing that very helpful info…
Which graphics card did you get, BTW? That may help others as well.
@Don Edmondson
Good to know another option to resolve this issue. Thanks.
@ProDesignTools
@dbur
FIRST: At the risk of making myself look very foolish (though I’ve already done that!) I need to be very careful here – I am beginning to doubt my own info! When I now check System Info on Windows 10/Photoshop v.22, IT NO LONGER STATES SSE4.2 – only SSE3. The specification sheet I checked on the nvidia website (in early December) no longer exists – even though I went from Browser History, I never downloaded it nor screenshotted it – so… All I can say is that when I first installed my replacement graphics card – I DID see SSE4.2 in System Info. Because of my inability to now confirm that which I previously stated, I would suggest that my comments are taken with a very large pinch of salt!!
I will now retire gracefully but somewhat bemused.
If you are still interested the card I got was “Gigabyte NVIDIA GeForce GT-1030 2GB GDDR5” – both the 2GB and GDDR5 providing performance upgrades. I had to be careful with the card profile to ensure it would fit along with all other PCIe cards already in use. It replaced a evga NVIDIA GEFORCE GT210 PCIe X16 1GB DDR3 HDMI/DVI/VGA. I sold on the evga card thus reducing my outlay.