The Creative Cloud is cool because it offers access all major tools that Adobe makes at an affordable price… But here are four recurring challenges we still see out there since Adobe discontinued boxes and switched over to Cloud-only application downloads:
- Folks with slow or limited Internet connections who need to complete large (multi-gigabyte) downloads to get started with their Creative Cloud memberships.
- Customers who’d like to download the CC software using one computer with a high speed network, but install it on another, different machine (or more) without redownloading.
- Users who just want to maintain secure backup copies of the offline CC 2015 installers should they ever be without connectivity and need to quickly reinstall their products.
- People who have difficulties with the new Creative Cloud Desktop application manager (maybe not showing apps or updates) and want to download their tools without using it.
Here’s an incredible new resource that you should not miss – and even bookmark/share… It’s a comprehensive professional training course on how to best use Adobe Photoshop from O’Reilly’s InfiniteSkills – normally costing US$130, but now completely FREE with no catch. It includes 13 hours of high-quality instruction broken out into 23 chapters with 166 video tutorials (in HD or SD), covering all major aspects of Photoshop – the world’s most popular graphics and photo editing software – at no cost!
We’ve previously covered here how to transfer Adobe software products (like Creative Cloud, CS6, Photoshop, Lightroom, Elements, or Acrobat) between two computers, including from PC to Mac or vice versa. In this article we’re going to focus on transferring the actual legal license from one person or company to another, like transferring the title to a car or home between two people.
Moving the software physically is mostly a technical task, but doesn’t cover what happens if the recipient has problems, needs customer support or updates, wants to be registered with Adobe, and be recognized as the new rightful owner and user of the tools. To address those needs, just follow the transfer process described below to “unregister” the program from the old owner and re-register for the new one.
OK, so your old computer is running out of gas, you’re upgrading or changing systems, adding a new machine, or switching from a PC to a Mac, or vice versa — and you want to move over your copy of CC/Creative Cloud or CS6 (or CS5 or CS4 or CS3) Adobe software — what do you do, and how do you do it? Just follow our complete guide below, which also works for other Adobe desktop products such as Acrobat, Elements, Lightroom, Captivate, and more.
As we’ve covered previously here, you are generally allowed to install and activate most Adobe software on up to two computers, with the restriction that the software can not used on both systems at the same time. So right off the bat, you might be good to go with installing the software on a second computer, although you may wish to double-check the licensing agreement for your product to be sure.
So, in general, how many systems can you install Adobe software on, including the Creative Cloud (CC) and CS6? The answer for individuals (as opposed to businesses) in most cases is two. The catch is that both computers must be used only by you and the two systems cannot be used at the same time. This policy was designed so that you could run Creative Cloud (or Creative Suite) at home on your desktop PC, as well as while traveling with your laptop or tablet PC. But the types of computers and their usage has blurred so much now that you can just pick any two you own and the product should install and properly activate on both…
For example, here is the key text from the EULA for Photoshop CS6:
2.1.3 Portable or Home Computer Use. Subject to the important restrictions set forth in Section 2.1.4 [having to do with volume licensees], the primary user of the Computer on which the Software is installed … may install a second copy of the Software for his or her exclusive use on either a portable Computer or a Computer located at his or her home, provided that the Software on the portable or home Computer is not used at the same time as the Software on the primary Computer.
Time-lapse photography videos never go out of style… Here is one of our all-time favorites from Norwegian landscape photographer Terje Sorgjerd – incredibly beautiful and perfect for the clear, dark nights of the season (watch full-screen):
Prior to the extensive video editing tools first introduced in CS6, Photoshop wasn’t normally known for its video capabilities – but in fact it’s always been possible to take a series of still photographs (manipulated as desired) and then quickly create your own timelapse video using Photoshop Extended…
[UPDATE (May 2016) – Adobe just reduced the length of all CC free trials from 30 to 7 days… So the approach below will still work, but would triple the period from 7 to 21 days.]
How long are the free trials for Adobe software? Most people would say 30 days – but practically speaking, it’s actually almost 50% longer, at 44 days. Here’s why, and how you can do it…
After downloading and installing Adobe’s free trial software – whether it’s the latest major release CC 2015 (have you tried it yet?), CS6, Acrobat, Captivate, or Lightroom – your official free trial will begin for 30 calendar days from the date you first run the application (like Photoshop) on your computer.
Once you reach the end of that month – if you haven’t already purchased the product – then that free trial period will end and all the files you created will still be yours, but the software itself will no longer start on your system. And redownloading or reinstalling it won’t give you a new free trial.
What are the differences between the types of Creative Cloud membership? This is a question we get a lot, so here’s a handy comparison guide on the major differences between Creative Cloud for Teams vs. CC for Individuals. In another article we already covered the all the differences between Creative Cloud Student & Teacher vs. regular.
Creative Cloud for Teams is Adobe’s volume licensing solution for businesses, studios, design shops, agencies, companies, offices, schools, and other organizations. It includes everything that CC for Individuals does, but gives you substantially more features and capabilities for managing and working with different users. It’s meant for groups (such as small to midsize businesses and departments) with multiple seats using the products at the same time. For large businesses, Adobe recommends Creative Cloud for Enterprise.
The fastest way to get a sense of the biggest differences is to check out Adobe’s CC Plans-at-a-Glance comparison page (click to enlarge):
Even years after it went up, a lot of people still don’t know about it.
We’re talking about the free online documentation for all Adobe software – a set of user manuals that can answer quite a few customer questions, and also be a great resource if you don’t use a product yet but want to find out more about it…
This exists in searchable and downloadable form for all major Adobe applications, including the Creative Cloud, Creative Suite, Lightroom, Acrobat, Photoshop Elements, etc. – for all recent releases on both Windows and Mac OS.
For example, every so often we receive a question on how to save back to earlier versions from InDesign CC or CS6… Fortunately, this is answered in the “Saving Documents” section in InDesign’s online manual. (And for all the cases like these, we also put together a special roadmap for CC file compatibility.)
Related: Do you believe any of these? The 10 Most Common Myths About Creative Cloud
Each Adobe reference below can be downloaded as a complete offline ebook if you want (more about this below)… These books are substantial – the latest “Photoshop Help & Tutorials” handbook is over 900 pages alone!
It’s the season for holiday deals – and so it also can be a season for order changes and returns… Although naturally, this can happen at any time of year.
Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom for Photoshop, or returning an individual tool and getting the full CC 2017 suite instead (which includes 20 applications instead of one).
So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already opened the box/disc or downloaded and installed the product – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).
Yes, it’s true – you can simply contact Adobe within either 14 or 30 days of your order (depending on what you bought) – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.