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Grace Period for Free Upgrades to CS5?

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Grace Period for Free Upgrades to CS5?

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12 thoughts on “Grace Period for Free Upgrades to CS5?”

    • Thanks Sam, it looks like this completes the picture… Adobe will stop selling CS4 on its site when CS5 is released – but what this is telling us is that even after that point, if you can find CS4 from an authorized reseller up until July 12th then you could buy or upgrade to CS4 and still qualify for the free upgrade to CS5…

      That could be unofficial and your mileage may vary, but this policy could be very helpful for a couple months longer – though you may still wish to verify you qualify in your geography with your particular details.

      Note that some folks have had difficulty finding where CS4 is still for sale in Adobe’s online Store – you have to look near the bottom of any product page for, “Can’t wait? Order the previous version, xxx CS4 xxx, today.

  1. I can confirm that my CS4 purchase of May 20, 2010 was just upgraded to CS5 for free. Don’t bother talking to customer service, they told me that the free-upgrade offer ended on April 30th. That is uninformed. Just go online and submit the online upgrade request: log in to the Adobe website and go to “get support”, click on the “orders & returns” tab, and choose the “post announce upgrades” issue type.

    Reply
    • Hi ALB, that’s great news – well done! And thank you for posting back here to update on your experience plus sharing the tip for easier online filing – very much appreciated, and congrats on the free CS5 upgrade!

  2. @ALB
    Does it matter where we buy it from? I found one website that said that it qualified for the upgrade but another that didn’t mention the upgrade at all.

    Reply
    • Hi Elena, according to Adobe’s eligibility requirements, you must have purchased from either Adobe directly or from an [authorized] reseller… Products bought via auction sites (like eBay which we don’t recommend), or second-hand purchases (receiving the software through a Transfer of License) aren’t eligible for a complimentary upgrade.

      Since CS4 is can no longer be purchased directly from Adobe, and if you’re uncertain about a particular reseller’s status, your best bet may be to get in touch to confirm if the reseller would qualify.

  3. @ALB
    Thanks so much for posting this. It was extremely helpful. I just submitted my request this evening. I would still be searching for how to do this if I hadn’t read your post. Thanks again.

    Reply
  4. Just to let anyone reading this know, I have finally managed to submit a request for this, after spending hours trying to make sense of the instructions. Even the @ALB link above just gave a 404. Eventually, I tried Internet Explorer instead of my usual Firefox and it worked!

    If anyone else is having problems with Adobe’s website, try a different browser – it might just work.

    Reply
  5. @ALB
    Thanks ALB for posting the note. Like others I was trying to figure out how to request for a free CS5 upgrade from CS4 since I bought CS4 Production Premium around the same time that CS5 was announced. I just submitted my request and am hoping to hear a positive response back from Adobe.

    Reply

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