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The Adobe Creative Cloud FAQ: All Your Top Questions Answered

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Adobe Creative Cloud: Frequently Asked Questions – and Answers

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170 thoughts on “The Adobe Creative Cloud FAQ: All Your Top Questions Answered”

  1. I am already paying $9.99 per month for Creative Cloud. I want to be getting the Photography plan with that, but every option on Adobe’s site requires more money and Contact Us does not work

    Reply
  2. Good day, I have had endless trouble attempting to update my Photoshop, Lightroom and Bridge to the latest version as I keep getting the same error (unable to move a file from a temp location etc). Not even Adobe Helpdesk has been able to satisfactorily assist. After trying numerous times to delete, uninstall and reload everything Adobe related, I still have no joy. I also used software to delete any “lost” or “remaining” loose files. Nothing! I have now copied the entire Adobe folders across from my laptop (perfectly updated) to desktop in desperation, and the latest version seems to work – but – my creative cloud app wants to “install” these programmes from scratch and does not recognise the copied ones. When I now attempt to “install” the 2017 versions I get the same error!!! I really don’t know what to do. I am not IT savvy so this is extremely frustrating.

    Do you have any suggestions?

    Reply
  3. @ProDesignTools

    Unfortunately, this was not the solution. I eventually tracked down the file in question and found that there was a duplicate copy in the downloads. Because of this, the filename had (2) at the end and the installation could not recognise it. I then simply deleted the older file version and renamed the new one by deleting the (2). All sorted!!

    Reply
    • Great Lynne, glad to hear you were able to get it working, and thanks so much for circling back here to let us know – including sharing the solution you found, which will no doubt help someone else as well!

  4. I understand that when you update an InDesign CC app to InDesign CC (2017) the previous CC versions will be removed if you don’t uncheck “remove older versions” But that option doesn’t appear to me because I’m still using CS6 (client needs). I want to install CC (2017) but am worried that it will remove my CS6. Is this going to be a problem? I still need my CS6. Thank you for your help. :)

    Reply
  5. I currently am using PSE11 on a Mac. I am having some serious problems with the Mac (not sure what is going on but my husband downloaded the operating system that was out of date and now it locks up, Excel runs in the background). Anyway, I have a TON of actions for PSE11 but they also work in PS (I think). Will I be able to transfer all those actions to CC? I know I am way behind but I am just unsure if I will lose all the actions I have purchased over the past 3 years. Thank you!

    Reply
  6. May be a dumb question…If I am using CC and my other registered user is also, can they see work I’ve been doing when they open up on their Mac?

    Reply
    • Sorry Amanda, not exactly sure what you mean there. Could you please clarify or rephrase your question?

      If you’re asking if your work is automatically shared on the Cloud, the answer is a definite no. You have to intentionally share it there. All your CC files and projects are normally stored locally on your hard disk, just like always.

  7. I have light room 3 and photoshop elements 9. If I subscribe to creative cloud photography, what happens to these older versions on my computer?

    I’ve acquired a nikon D810. I can’t import raw images from it to lightroom 3, although jpegs will import. Is it because lightroom 3 can’t recognize the card reader for the d810’s raw files? If have cc for photography will it solve this?

    Thanks for any help,

    Byron

    Reply
    • Hello Byron,

      If you’re trying to use a newer camera with older (discontinued) editing software that doesn’t support it, then the solution that Adobe offers in these cases is to use the DNG Converter utility. This will provide ongoing camera compatibility for previous versions of all Photoshop & Lightroom products.

      So you could use the free Adobe DNG Converter Tool for support of any recent camera in older programs like yours, and it should support almost any camera you can throw at it. You will need to use this to convert your raw files to DNG, and then Lightroom (or Photoshop) can then import those DNG files instead.

      Alternatively, if you get the current/latest versions of Lightroom CC and Photoshop CC instead (with the $9.99 the Creative Cloud Photography plan), then that new camera support will automatically be integrated right inside the programs themselves and you don’t have to do anything extra.

      Note that installing those newer versions of Adobe software won’t automatically remove your previous tools. You can either keep them on the same system, or uninstall them. In either case, your existing Lightroom catalog will convert and upgrade to the newer LR release.

      Hope that helps answer your questions!

  8. I have the traditional Illustrator, Photoshop that I bought and installed. Using CC, can I purge those off my computer or should I hang on to them? They take up a lot of space, so I’d like to dump them.

    Reply
    • Hi Jennifer, if install the CC tools on the same system as CS6 (or older releases), then the CS6 licenses would still also continue to work properly, and you could have both versions running on a single computer…

      However, you can also choose to uninstall any prior releases (like CS6) at any time, and CC will still continue to work fine.

    • Good question. Adobe does not publish such overall data to our knowledge, but last September on an investor conference call, they revealed that, “Adobe Scan has become one of the most popular mobile scanning apps, with nearly 14 million downloads to date.”

      That’s just for a single Adobe mobile app, over a relatively period of short time… On the whole, we’d imagine all Creative Cloud mobile apps together have been downloaded & installed hundreds of millions of times over their lifetimes. That’s just our guesstimate!

  9. Hi, I share creative cloud with another family member, but I don’t necessarily want them to see or have access to my photos. How does that work? Can I change the settings? They are the main account holder. Many thanks

    Reply
    • Hello Mia, the first question we would need to answer is where are you storing these photos exactly? They wouldn’t be uploaded & stored to Creative Cloud online storage unless you expressly indicated that.

  10. Ah, ok. So if I import from camera to say, Lightroom, edit and then export to external disk or computer, it won’t be shared at all? That is how I work. Thanks!

    Reply
  11. Hi, I import from camera – straight in to LR – sometimes edit in PS from LR, but mostly not. Once done, I export to desktop and or external hard disc. I guess from what you say, I am not then sharing with anyone? If I wanted to, how do I upload & store to Creative Cloud? Many thanks!

    Reply

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