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“Adobe Limits Software Version Downloads, Including Some Direct Links”
Adobe Limits Software Version Downloads, Including Some Direct Links
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Has anyone had any luck getting CS6 direct download links from customer service?
I just had to reinstall CS6 and they keep saying the patch links are no longer available on their website and then send me the master collection link. I tell them I already have the software installed and only need the links to the update installers. They act like they don’t know what I’m asking for, and around and around we go!!!
Should I keep at them or is it a lost cause?
Give ’em heaps buddy, I purchased CS4 MC, and CS6 MC, why should we pay by the month, it’s all about getting profit, they will always have some lame excuse that it’s to do with US!!!
Shove the prescription option, I went to Affinity Photo, purchased the program and IT’S MINE< MINE< MINE.
@Keith
I’m pretty much in the same boat. I have Design & Web Premium CS6, but I can’t find any working link anywhere. Short of ridiculous you have the license to run the software but you can’t get it.
Seems my predictions are becoming a reality.
Notice that adobe has essentially revoked all cs, cs2 and cs3 perpetual licenses by shutting down the activation servers and refusing to provide non-activation versions of said software.
Guess what, cs4, cs5 and cs6 users will be in the same boat sometime next year and thus adobe will have completed the goal of revoking the licenses of any existing perpetual license software that competes with their creative cloud offerings without actually revoking the licenses. Pretty sneaky, eh?
Two more predictions are the update servers for said creative suite products mentioned above will also be shut down and on with the other goal of having no perpetual license software at all be getting rid of the photoshop elements product line, since no one in their right mind would pay to subscribe to them.
The only thing (mostly) true in what you wrote is the first paragraph. A while back, Adobe shut down the activation servers for CS2 and CS3, but did provide non-activating replacements for years.
I’ve been using InDesign CS6 to open Pagemaker files for updates. These files are a core part of my business and are often books of up to 250 pages. I am now in the situation where I have a client’s whole output to revise to the 2020 editions, but Adobe have prevented me from accessing the files.
This has, in a nutshell, left me stuffed with no means of editing these files and hundreds of hours work to reset the whole shooting match. Who’s going to pay?
Hi Roland, what’s happened in your case exactly? InDesign CS6 is officially “unauthorized” – but you’ll have to weigh any risk yourself of continuing to use it for your workflow.
It seems that “adobe dude”‘s predictions (in his second and possibly even third paragraph) came true, insofar as every license prior to some versions of CS6 have been, in effect, revoked. Every link everywhere – that I’ve been able to find — points to a single webpage at Adobe. That page suggests that you try a Creative Cloud trial version. Even links to FTP sites show a total absence of any folders or files earlier than CC.
I don’t mind leasing CC by the month as needed for Premiere Pro and After Effects, but it really would be nice to have PhotoShop on standby all of the time.
That’s simply not true.
Adobe may have pulled the old CS downloads from public view, but that action does not impact existing licenses. All customers who bought those products years ago should have their own copies of the installers anyway (or they would be available from their online Adobe accounts).
As we noted above, Adobe shut down the activation servers for CS2 and CS3 awhile back, but did provide non-activating replacements for a number of years.
In other words, NO licenses have ever been revoked by the company. And everything for CS4, CS5, and CS6 customers remains as it did before, with the exception that public access to most of those dated installers is no longer available because Adobe discontinued the product line several years ago.
Hope that clarifies.
Some computers (like mine) had to install Windows 10 from scratch due to incompatibility issues in the Windows upgrade process, thereby wiping out all software. Other computers crashed their hard drives and did not have current images. My copy of CS5 Production Premium existed at some point as a download link — not an iso or a CD. I would love for someone to tell me how I can regain access to the installer from my Adobe account, in the absence of that link destination.
I know the license was not explicitly revoked, which is why I used the term “in effect.” If I can no longer get to my installer to rebuild my licensed software, and no ISO is made available, then I can no longer use the product I paid lots of money for. I envy those CS5 users who can continue to use their software for as long as their computers will allow them to do so.
Customers who bought those products years ago should have their own copies of the installers – either via a purchased CD/DVD or electronic download, depending on the manner of original delivery of the product.
And if those downloads were available via customers’ online Adobe accounts before, then they will continue to be available there going forward. For more details, see this page:
Adobe Help: How to Find Downloaded Apps and Installer Files
What the company did is take down the the public-facing links of discontinued and EOL (end-of-life) products. But the original licenses and installers for CS4 / CS5 / CS6 were not impacted for customers of those versions.
Hi there, I am wondering if you have a link for incremental version – 15.1.2 ? of After Effects 2018 ?
Thanks,
Alan.
Hi Alan, please see our response to that question here.
I haven’t had any issues acquiring installers for CS6, ever. It’s always been one of my registered products on my Adobe account and has always provided installer links. That said, I do have my original discs still in case something weird happens.
@ProDesignTools
Really? I’ve been using cs5 for years off and on, as a hobbyist not a pro. I had to update my mac recently and needed to re-install cs5 suite, which i did. I then needed the updates to 12.0.4 and camera raw 6.7, which i can’t get even with the help of adobe support. They provided links to the software, but unfortunately it simply won’t run – so i’m stuck with version 12.0 without the updates. They pointed me here… Fortunately LR updates are ok using the links on here. So, Adobe helpful, not so much for older customers. I have many elements versions for the kids, if i lost those then i guess I’d be in the same boat again.
Hello James,
Adobe Camera Raw 6.7 can be found posted publicly online here:
ACR 6.7 Now Available on Adobe.com, the Last Update for Photoshop CS5
Or ACR 6.7.1, which may also work, can be found here.
If you have any difficulty installing an Adobe-provided update, then please post back with more details including the exact text of any message or error you receive (or try googling that).
PS – For the Photoshop 12.0.5 / 12.1.1 updates, see here:
Security Update for Adobe Photoshop CS5 and Photoshop CS5.1
You may also be able to update through Photoshop itself, via the Help menu > Updates…
Thank you very much, super helpful. To be fair to Adobe support, they do go out of their way to help… I reviewed the conversation with the last one and realised he/she may simply not have been as knowledgeable as the others i’ve spoken with before. In any case, i’m sorted now, thank you.
Sure James, glad to hear it and happy to help!
Hi James, We’re also missing ACR 6.7 for CS5.5.
Unfortunately all download links for ACR 6.7 has now been deactivated on Adobe.com (!).
Is it possible, you have an installer for v. 6.7 that you’ll be willing to share, please?
Best regards
Axel
Hey Axel,
As you can see in the comments above, those pages were available up until last year – but Adobe has since removed them.
Hmm. Well fortunately, after a bit of work, we were able to determine the direct download links for those installers, which are actually still resident on Adobe’s servers even if they took the front-end blog pages down.
Here they are:
– Adobe Camera Raw 6.7 Update for Windows (83 MB)
– Adobe Camera Raw 6.7 Update for Mac OS (106 MB)
Hope that helps!
Great news! The offline installers for the new Creative Cloud 2021 release are now available, and here’s our post out today on what you need to know:
How to Get New Adobe Creative Cloud 2021 Direct Download Links
Sorry for late reply.
Thx a lot for the links.
It works great :)))
Thank you for helping out <3
Terrific, glad to hear it! You’re welcome and thanks for letting us know.
I am downloading the 2017 version but it has failed three times. It is too much time consuming but I am new to all these things. Can anyone help me ?
Sorry, not sure; did you receive any error(s) or other messages?
If so, what are they exactly – and did you try googling that to find a solution?
Just tested the direct download links and they work 100% fine for us…
Nobody else has reported any issues, so we’d definitely need more detail in order to help you out.
Did you try using a different web browser, or another computer or Internet connection?
Thanks for the link to the Adobe Camera RAW 6.7 Update For Windows. It is still working in May 2022.
Sure, glad to help! And thanks for letting us know they were useful.
I need a download link for InDesign 2020 (32 and 64 bit-Version, Windows). Adobe support told me to look for it on prodesigntools :-D, but I have only found the InDesign CC 2019 installer here…
Hello Rick, now that’s a bit circular, isn’t it?
Many paying customers have older systems which cannot run the latest Creative Cloud release, but Adobe never made the 2020 downloads available publicly.
So we here do not have those offline installers to give you – but in our article about CC 2020 direct download links, we advise that paid subscribers can try contacting Adobe Customer Care directly, as they are the only ones who could provide that version.
Alternatively, as you note, the CC 2019 direct links still work well, and are immediately available for download to everyone… All current subscribers can choose to run any version of CC you wish.
Need a link to Photoshop 2020 (ver. 21.0.0). It is the last and only version that will work on my computer. I have explored many of the suggested options even asked for help from an Adobe Supervisor. Your help is my last resort before I am forced to end the use of Photoshop entirely, even though my annual subscription lasts till May 2024 on this older computer.
Hi Roy,
We here have not tried in a while, but last time it worked with some repeated persistence and requesting a supervisor. It sounds like you have done that at least once.
Adobe officially has a “N-1” Support Policy, which means they will only support the current major release and the one prior.
So technically, now, that would mean CC 2024 and CC 2023.
We think Adobe should really still be giving out CC 2020 installers because many subscribers do need them, if for some reason you can’t run the latest CC release – for example, like when you have a slightly-older computer, as you mentioned. The company could still provide these versions, but just disavow any and all official support.
If not, is the alternative just losing paying customers? That doesn’t seem better.