Grace Period for Free Upgrades to New Adobe Acrobat X (10)
[UPDATE (February 2012) – See how you can “create your own grace period” for any Adobe software purchase at any time!]
Adobe announced Acrobat X yesterday and it is open for preorder but not shipping yet… The company says the release date will be within 30 days, and in the meantime you can still buy Acrobat 9 (or download the Acrobat 9 Pro free trial) if you need something going today.
Historically, Adobe’s policy for major product releases has been that you may qualify for a free upgrade if you buy the previous version after the new product has been announced, but before it ships… The advantages are threefold: (1) you get software available for immediate download, (2) you get a more mature release if you prefer and can move up later at your leisure, and (3) you win a lower upgrade cost (e.g., from Acrobat 6, 7, 8), because you’re buying fewer steps to go up (to Acrobat 9 rather than to X).
The good news is this post-announce free upgrade policy remains in effect for Acrobat X, according to the chat session below with Adobe Customer Service. So it looks like you can get the best of both worlds and buy or upgrade to Acrobat 9 now, and then later get a free upgrade to Acrobat X when you—and it—are ready.
What’s more, Acrobat 6 was a very popular version of the product – and with Adobe’s “three versions back” limit for discounted upgrade pricing, once Acrobat 10 is released it will be the end of upgrade eligibility for users who are still on Acrobat 6.
There are some specific terms for the free upgrade, based on platform, language, and edition – so you might want to double-check the policy to make sure you’ll qualify… The offer is only available through Adobe directly, and to request your free upgrade just go to the Customer Support Portal, click on the “Orders & Returns” tab, and choose issue type: “Post Announce Upgrades.”
» Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 9 second(s) as there are 1 customer(s) in line ahead of you.
» You are now chatting with Kendra.
Kendra: Hello! Welcome to Adobe Customer Service.
Pro: Hi, I see that Adobe launched Acrobat X yesterday but it is not yet available or shipping… Acrobat 9 is the version that’s still shipping in the Store.
Pro: In the past, Adobe has offered a free upgrade policy – a grace period where if you buy the older product after a new version has been announced but before it ships, you get a free upgrade to the new product when it’s released. Is this still the case with Adobe Acrobat X? Thank you.
Kendra: Please allow me a moment to review your request.
Pro: Great, thanks.
Kendra: I understand that you wish to know if you are eligible for free upgrade to Adobe Acrobat X from version 9. Is that correct?
Pro: Yes – if Acrobat 9 is purchased after Acrobat X was announced, which was yesterday.
Kendra: Yes, if you purchase Acrobat version 9 today then you are eligible for free upgrade to Acrobat X.
Pro: Hey, that’s great, good news – thank you for double-checking that.
Pro: To get the discounted upgrade price, you can upgrade from up to three versions back, right? So if I had Acrobat 6 I could still receive the lower price to upgrade to Acrobat 9, and then later get a free upgrade to Acrobat X?
Kendra: Yes, if you purchase a qualifying upgrade today from version 6 to 9, then you are eligible for the free upgrade.
Kendra: Once Acrobat X is released, discounted upgrade pricing will be offered from versions 7, 8, and 9.
Pro: OK, that’s terrific. Then last question, do you know if you can install and run both Acrobat 9 and Acrobat X on the same computer?
Kendra: Yes, they can work together on the same system.
Kendra: Your computer will be able to have both Acrobat versions, and you can choose which to run.
Pro: Perfect, that’s what I hoped.
Pro: Well, you’ve been very helpful on both questions, thank you very much!
Kendra: Thank you. It’s been my pleasure helping you today.
Pro: You did a great job answering, it’s much appreciated.
Kendra: I am happy to help, do you have any further questions for me now?
Pro: No, thank you again very much,.
Kendra: Thank you for contacting Adobe. Goodbye!
» Thank you for chatting with us. Please click the “Close” button on the top right of the chat window to tell us how we did today.
Note: To purchase the previous version you need to look near the bottom of the Store pages for, “Can’t wait? Order the previous version, Acrobat 9 Pro today.”
We’re giving away a copy ourselves – take a chance to win a free upgrade to Acrobat X Pro!
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