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Any Problems Downloading or Installing Adobe CS5 or CS5.5?

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Any Problems Downloading or Installing Adobe CS5 or CS5.5?

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237 thoughts on “Any Problems Downloading or Installing Adobe CS5 or CS5.5?”

  1. hello there

    i installed CS5 all software on mac osx, all programs working well, but After Effects doesn’t work, just shows an After Effects icon with a question mark “?” – so what is the problem, and how to solve it?

    thank u all

    Reply
  2. hi there, my mac meets the minimum requirements, also i uninstalled and reinstalled the program, but still the same problem!

    i’ll try to change the method for activation, and tell u if the problem solved or not, and if anybody can help me, plz do it asap.

    Reply
    • Hmm, that’s very odd – and something we’ve never heard of before in years of using and helping with Adobe products…

      What happens with the question mark icon? Can you interact with it at all? What does it do when you try to open it?

      Have you tried some or all of the techniques recommended in the article above (like ASA), and what happens when you do?

  3. @ Sunshine

    SOLVED: Just press ctrl-alt-del and select Task Manager, select Processes (not Applications), and look for iexplore.exe – end the process and press continue

    HOPE I HELPED YOU

    Reply
  4. I have found the following code while downloading Adobe Photoshop CS5 in Windows 7
    Anyone can help me?

    ————————————– Summary ————————————–
    – 0 fatal error(s), 44 error(s), 41 warning(s)

    WARNING: The payload: Adobe Photoshop CS5 Core {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:
    Family: Photoshop
    ProductName: Adobe Photoshop CS5 Core_x64
    This parent relationship is not satisfied, because this payload is not present in this session.

    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure

    ERROR: MsiConfigureProductEx failed with error: 1601
    ERROR: The following payload errors were found during install:
    ERROR: – Adobe CSXS Infrastructure CS5: Install failed
    ERROR: – Microsoft_VC90_ATL_x86: Install failed
    ERROR: – Adobe Media Player: Install failed
    ERROR: – Microsoft_VC90_CRT_x86: Install failed
    ERROR: – Adobe Photoshop CS5 Support: Install failed
    ERROR: – Adobe Bridge CS5: Install failed
    ERROR: – Microsoft_VC80_ATL_x86: Install failed
    ERROR: – DeviceCentral_DeviceCentral3LP-en_GB: Install failed
    ERROR: – Adobe XMP Panels CS5: Install failed
    ERROR: – Photoshop Camera Raw: Install failed
    ERROR: – AdobeColorCommonSetCMYK: Install failed
    ERROR: – Adobe Mini Bridge CS5: Install failed
    ERROR: – AdobeColorJA CS5: Install failed
    ERROR: – Adobe ReviewPanel CS5: Install failed
    ERROR: – Microsoft_VC90_MFC_x86: Install failed
    ERROR: – Suite Shared Configuration CS5: Install failed
    ERROR: – Adobe Linguistics CS5: Install failed
    ERROR: – PDF Settings CS5: Install failed
    ERROR: – DeviceCentral: Failed due to Language Pack installation failure
    ERROR: – AdobeTypeSupport CS5: Install failed

    Reply
  5. CAN YOU HELP ME PLS! Really important!

    I have bought and downloaded Adobe Photoshop CS5.1 Extended on my MacBook Air. But the problem is, whenever I try to install it, it always says ‘Installer failed to initialize.’ Even with the help of the Adobe Support Adviser, it will only say ‘Inspection could not identify any issues. Please contact Adobe Support for further assistance.’

    HELP! PLSSSSS!!!!

    Reply
  6. Please try the following steps if someone is facing this issue

    – Run the CS Cleaner Tool (not required if you have some programs already installed)
    – Enable the root user in MAC

    give read/write permissions to the below locations:

    /Applications/Adobe*
    /Applications/Utilities/Adobe*
    /Library/Application Support/Adobe*
    /Library/Application Support/FLEXnet Publisher/
    /Library/Preferences/
    /Library/Preferences/FLEXnet Publisher/
    /Users/[user]/Library/Application Support/Adobe*
    /Users/[user]/Library/Caches/Adobe*
    /Users/[user]/Library/Caches/com.adobe*
    /Users/[user]/Library/Preferences/Adobe*

    Don’t worry if couple of them are not there in the system

    – Verify and then Repair Disk Permisssions
    – In case if it does not work then restart the system and Boot in the Safe Mode
    – Run the install again and it should work

    Reply
  7. Hi, I’m trying to reinstall CS5 Master Collection on my Windows 7 computer, but after I’ve entered my serial number the “next button” is clickable meaning I’m stuck on step 2 which is the Serial Number step.

    Reply
  8. Is it possible to download a CS 5.5 version for Mac?

    I have this message:

    Access Denied
    You don’t have permission to access “…/AdobeProducts/STAM/CS5_5/osx10/MasterCollection_CS5_5_LS4.dmg” on this server.
    Reference #18.3f18d03e.1377640426.2e687f9

    If someone has a copy, is it possible to share it?

    Reply
  9. Hello,

    I downloaded the CS5 Master Collection onto my OSX 10.8.3, but when I click the .dmg file, a warning box appears saying “The following disk images couldn’t be opened.” The “Reason” is listed as “not recognized.”

    Could someone provide me with some advice? Thanks!

    Reply
  10. My client’s hard disk failed. I replaced it and need media to reinstall their CS5 Design Premium. Can you point me to a download link? I tried the ones on your site and they fail. I contacted Adobe Support but they couldn’t help.

    Thanks!
    Tom

    Reply
  11. I am reinstalling Dreamweaver CS 5.5 as part of the Design Premium package and 50% of the way through it’s asking me to insert a disk.
    There is no disk…. help!

    Reply
  12. Thanks for the reply and suggestion – I failed to mention that I’m using OSX on a mac. The suggested forum seems to detail Window’s solutions.

    Any other suggestions?

    thanks

    Reply
  13. Hi

    I’m trying to install CS5 but it says:

    “Please insert Disk AdobeMasterCollection5-trial-English to continue”

    I was using the same program long time ago but now it saying that thing after i uninstalled it…
    I’m using Windows 7 and my Setup is on my USB.

    What must I do?

    Reply
    • Hey Chris, try moving the setup file(s) off of the USB and onto the same disk drive that you want to install the software to, and that odd “Insert Disc” message should go away!

  14. @Chris

    Hey Chris, I was having the same problem.

    What I wound up doing was finding a link to re-download the entire ‘install’ suite software and deleting all of it that was on my computer.

    The new download of the install program worked for me.

    Hope this helps

    Reply
  15. I’ve been trying to download the Dreamweaver CC 2014 onto my HP laptop, Core i5 but each time I do it will download very slowly up to 85% then tell me that the installation failed…. When I look as to why it, shows that there are two errors occurring:

    1) Third party payload installer vcredist_x86.exe failed with exit code: -2147024546, and

    2) Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable.

    So if anyone knows what this means or what I should do that would be great!!

    Reply
  16. Hi there, I’ve been trying to download the master collection CS6 on my MacBook Pro retina 13 (using OS X Yosemite) but when i started the installation, it says that I have to install adobe support advisor. What is that? I just don’t Know what to do.

    Reply
    • Hi Sasha, the Adobe Support Advisor has actually been discontinued… What are the exact messages you get, and at what point do they happen? Have you been able to make any further progress in getting CS6 installed?

      If we don’t hear anything further back, we’ll presume you figured it out.

  17. Hi, I have Adobe Master Collections CS6 and every time I try to install Master Collections, I encounter an error that says there are files missing.

    Reply
    • Greetings Nathan, this page is for CS5 and CS5.5. Are you talking about CS6 – and have you used the CS6 direct download links here?

      If so, what is the actual error message you’re getting? We would need to know that exact text in order to help further… And if you reply on the CS6 page we just linked, that would be the best place to discuss this further – thanks!

  18. I had a problem installing CS5 from DVD so I copied all software to hard drive. But when i started installing and at the finishing installation of disc 1, it says insert disc 2 but i have 4 DVDs with .rar files. What should i do?

    Reply
  19. Recently I installed Adobe Premiere Pro CC and when the install reaches 2% it shows a message “please insert disk premiere pro cc to continue”. What should i do now? My system is windows 8.1 64 Bit OS. Please help me with this issue.

    Reply
  20. i have a problem with adobe photoshop – while installing the cs5 extended edition, they ask to please insert the disc for photoshop cs5 to continue… how to solve this issue?

    Reply
  21. I have found the following code while downloading Adobe Photoshop CS5 in Windows 7
    Anyone can help me?

    ————————————– Summary ————————————–
    – 0 fatal error(s), 44 error(s), 41 warning(s)

    WARNING: The payload: Adobe Photoshop CS5 Core {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:
    Family: Photoshop
    ProductName: Adobe Photoshop CS5 Core_x64
    This parent relationship is not satisfied, because this payload is not present in this session.

    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure

    ERROR: MsiConfigureProductEx failed with error: 1601
    ERROR: The following payload errors were found during install:
    ERROR: – Adobe CSXS Infrastructure CS5: Install failed
    ERROR: – Microsoft_VC90_ATL_x86: Install failed
    ERROR: – Adobe Media Player: Install failed
    ERROR: – Microsoft_VC90_CRT_x86: Install failed
    ERROR: – Adobe Photoshop CS5 Support: Install failed
    ERROR: – Adobe Bridge CS5: Install failed
    ERROR: – Microsoft_VC80_ATL_x86: Install failed
    ERROR: – DeviceCentral_DeviceCentral3LP-en_GB: Install failed
    ERROR: – Adobe XMP Panels CS5: Install failed
    ERROR: – Photoshop Camera Raw: Install failed
    ERROR: – AdobeColorCommonSetCMYK: Install failed
    ERROR: – Adobe Mini Bridge CS5: Install failed
    ERROR: – AdobeColorJA CS5: Install failed
    ERROR: – Adobe ReviewPanel CS5: Install failed
    ERROR: – Microsoft_VC90_MFC_x86: Install failed
    ERROR: – Suite Shared Configuration CS5: Install failed
    ERROR: – Adobe Linguistics CS5: Install failed
    ERROR: – PDF Settings CS5: Install failed
    ERROR: – DeviceCentral: Failed due to Language Pack installation failure
    ERROR: – AdobeTypeSupport CS5: Install failed

    plz help

    Reply

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