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Comments on “Adobe’s New Upgrade Policy for CS6: What It Means for You [Poll]”, Page 2

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  1. Kris

    Will Adobe keep their Post Announcement upgrade policy intact?

    Basically, if you buy an upgrade of the current product within a week or two after Adobe’s Official Announcement of the new (CS6) product (which happens quite a bit sooner than actual availability/shipment of the new product), you will get an upgrade to the new product when it comes out.

    Ony caveat is that the complimentary upgrade isn’t automatic, you must submit your request to Adobe immediately. And of course, there is a Short Specific Purchase Time Frame that they will honor this upgrade..

    • Good question Kris. Nobody can say for sure what Adobe’s policies will be in the future, but we believe they will keep the post-announce upgrade policy. Here’s why:

      Adobe has a longstanding 30-day money-back guarantee and return policy… So any Adobe product (whether boxed or downloaded), can be returned for a full refund within that timeframe – even if you purchased it from an authorized third-party retailer or reseller (if the reseller will no longer accept it back).

      Why do we mention that? Because effectively it allows you to create your own grace period for free upgrades – and that grace period always runs 30 days. For example, if you were to purchase CS5.5 on (say) May 1, 2012 and then CS6 is launched three weeks later, you could simply return your purchased CS5.5 within the window, and order CS6 instead. The same would go for any other Adobe product.

  2. wick

    @ Rick Poole

    I may have found the wrong board here, because a lot of comments are focused on Photoshop. I went to school and learned the entire CS4 package and had been focused on Dreamweaver projects, and I was already fairly advanced with PS and AI and integration of everything, thus when I read comments about professionals, that sort of hits the nail on the head, i.e., Adobe seems to be focusing attention on higher end users that are supported by corporate structures.

    The little guys and the students and the newbies are being pushed out of the game and this smacks of all the bad things we are seeing on Wall Street and the division between classes, with the 99% and the 1% upper crust rich that don’t have to ponder about money problems. In a way, I’m grateful to Adobe for helping me choose a path away from supporting businesses that are too big to fail! Screw them!

  3. vectorsaur

    @ Rinne
    This is exactly how I feel. I did the same thing as you (I have cs4) and was just going to wait until cs6 came out to upgrade. Now I’ll either have to upgrade to cs5 or 5.5 just to upgrade again within a few months to cs6 or purchase cs6 outright. Someone mentioned about a policy that allows you a complimentary upgrade if you purchase a version a few weeks before the new version comes out but it wasn’t conclusive – even then you would still have to make a fairly good guess when the new version would be out. This is pretty frustrating. I want to be able to use the latest software in my line of work but unfortunately I don’t have money spilling out of my pockets.

  4. vectorsaur

    @ Morris Taub
    Morris, I completely agree with you on the “suprise of ‘buy it now or lose out on upgrades’ decision” sentiment. As said, it isn’t that you need to buy it now but you’ll get a discounted price if you do it by Dec 31 – even at that, I still don’t have an extra $650 lying around, especially during a time when I’m supposed to be buying gifts for others!

  5. Designer

    Great model for corporations. The independents are just going to keep pirating it. C’est la vie.

  6. Gary

    I am a home user / hobbyist. Any income I’ve received from use of Adobe products has never come close to what I have paid for the products. I can’t afford to purchase every version. I’m currently on Web Premium CS4, and only use a few of the tools in the suite. I was planning to upgrade to CS6 when it came out, but if I have to pay full price, I won’t be able to do that. The monthly subscription would be too expensive, and so would the upgrades if I had to purchase every version. I would probably continue using CS4 for as long as I could, then look for a non-Adobe alternative.

  7. Errol Gibbs

    Go with Paint Shop Pro it’ll do what you need it to at a fraction of the price.

    Vaya Con Dios
    Errol

  8. MrArtist

    As a freelance designer I use ID a fair bit, only occasionally Ai these days and PS a bit more than Ai. Now and again I have a go with Dreamweaver and some weeks/months I will hardly do any work in any of these programs, other times more intense. I currently have one of the Suites and one day intend to play with the other things, like edit my home movies in Premiere and try out the other bits and bobs that come with the Adobe way of life. In fact I’m trying Premiere now but time runs out quickly and having things like 30 day trials, monthly or yearly subscriptions just don’t and won’t work for me. The trial will run out before I have time to use it properly and it’s far too expensive via subs to justify either way, especially when I don’t use the programs for long periods of time (who does use them all all of the time?!).

    Over the years I have just been able to afford the odd upgrade, maybe skipping a version here or there but usually it’s a big investment for me and hard to justify other than it’s nice to be using the new features and keeping up with things. However, I guess I will have to now think even more carefully about what I buy as I just can’t afford things as they are, especially with UK pricing which in itself is a joke.

    I would welcome a subscription model but only if it were fair and based on use. Say per number of hours or processor cycles used rather than per month. Also per program rather than as a suite. I’d like to try out and learn how to use all the other Adobe programs and experiment with them even though I’m not actually doing anything productive or money-earning from them, maybe just learning how to use them. Why should I be paying a long term subscription for something I probably never get around to using in any given period as often is the case? There are other things to do in life you know.

    The UK monthly subscription cost for the Master Suite was some 50% greater (over £200pm) than the yearly subs cost when I checked earlier, that’s a complete joke for what I do and earn a meagre living from. I want something I can sign up to and forget about, not feeling like I’m wasting money by not using it for periods. It would be like joining a club and rarely going to it, or buying a season ticket for the buses or trains but never going anywhere. What’s the point?

    Some users will use the programs day in and day out and will get incredible value for money, especially when they’re on a good paying job. For me that is rare and has been since 1982 when I started doing what I do all the time, designing and creating stuff. I buy lots of other software and none is this expensive to run and keep up with. I want a pricing model that works for me and only for when I’m using the programs, it can’t be that hard to get the programs to keep track of their actions and have a pricing model based on number of things done, processor cycles or something tangible that can be measured. Something fair and based on actual usage, then those that manage to get loads of work can get charged more than those that hardly do anything but at the same time enjoy and learn how to get better at using the programs, no matter how slow or fast they work.

    Come on Adobe. We are creatives, please be creative with how you view and charge us. Don’t treat us as a captive market that you can milk forever, we don’t all work in commercial agencies earning a ton of money, and if it should ever happen that I start earning loads and using the programs a lot more, then fair enough, charge me more based on a tiered discount structure that gets slightly cheaper the more a particular program is used, and I’m talking pennies per hour or for so many processor cycles, not huge sums per day, month or year.

    Get real Adobe. Be creative, be fair, make it fun, let amateurs and starters get involved, let us all have a go at everything beyond the 30 day trials that we don’t have time to explore because we actually have lives to lead as well. A fairer structure would basically mean: “Don’t use it and you don’t get charged”, you would have the world installing all the software and having fun, also the overall cost to users could come down and your revenues, user-base and popularity go up. Unfortunately these days the name Adobe is not quite as nice as it used to be as you appear to be getting greedy and monopolistic in nature. Time for a change, don’t forget the little guys as without them learning via Adobe there may not be many bigger guys later.

    Time to be creative, Sweetie.

  9. Bernie Gill

    @ProDesignTools
    Hope ADOBE will find another way!

  10. Audrey

    I am one little guy with CS4 who won’t be shelling out over $600 to upgrade to CS5.5 by Dec. 31st, only to have to so it again in 2012. Happy New Year to us regular slobs. Thanks Adobe, you’re catering to the 1%!!

  11. Anonymous

    Adobe ought to pay attention to what happened to Netflix after they made their user base mad. Same thing may well happen here.

  12. Brian

    Dear Adobe, now that you have this ‘regular cycle’ on products, it’s becoming harder and harder to keep up. I have five full CS3 suites, but when the economy took a downturn, not only did I have to lay employees off (negating the need to upgrade all 5 suites at the time), it was cost prohibitive to do so when CS5 came out. I along with most agencies have been cash strapped over the past 3 years with the poor economy, and had to skip CS4 when that came out. With CS5, we didn’t want to fall behind. But with the rising upgrade costs, we could only upgrade two of our five suites. We even had to finance that along with the equipment upgrades since it was an Intel-only release…. then a year later you come out with 5.5… while not a full upgrade price, still too much for a .5 release when we’re all still hurting. To make matters worse, trying to deal with clients giving you CS5.5 files that aren’t compatible without some hoop-jumping is just plain silly.

    Now hearing your new plan, and that my 3 other suites are essentially useless if I am able to hire new employees, is just a stick in the eye. I’m sorry, while I know you need to make a profit and pay for these updates/upgrades, you are going to start driving people away or away from any further updates. It certainly doesn’t help customer loyalty. It’s more likely customer hostage-taking. It will be like 2000 all over again, with people just sticking with Quark 4.1 forever and feeling trapped. This is no longer the great company that John Warnock founded and ran. I am very deeply disappointed and am disappointed I ever helped evangelize Adobe over Quark or Macromedia.

  13. Breaking (good) news! Big reversal on Adobe CS6 upgrade policy that should make older customers happy …

    Adobe Listens, Postpones CS6 Upgrade Policy Changes — CS3 & CS4 Back on Track

  14. Well … That’s it for me. I’ve been a loyal Flash developer since 2000 (version 4), but have watched in dismay as Adobe devoured Macromedia’s once stellar product, and slowly ran it into the ground through over-pricing tactics and badly managed tech policies (re: Apple — and I am no Apple geek.. just watching what they did – or rather, didn’t do). Once a premiere class act, Adobe has become a group I am sad to say I now feel ashamed of. I will certainly not upgrade under their current requirements, neither at home nor at work, not for their ‘fabulous new features’ that for years have brought * zero * added value to my work. They have finally chased this dedicated coder to seek out and endorse alternate products. Thank you Macromedia — it was a fun ride. Adobe … thanks for nothing. ( I believe the Netflix comment made by ‘Anonymous’ is spot-on )

  15. I’ve yet to read anything substantive regarding exactly how CS3 and CS4 users will be made “happy”; e.g., if a current CS5.5 Design Premium user upgrades to CS6 Design Premium for $500 (just a stab in the dark) will the CS4 Design Premium user have to pay $800 and the CS3 Design Premium user $1100?

    It’s difficult to make an informed decision when Adobe has yet to inform us on pricing details. Purchasing the upgrade from 4 to 5.5 on May 1st with the intention of exploiting the 30-day return / exchange for 6 could be the “happiest” scenario; however, risky.

    • Hi Kelly, Adobe normally offers lower upgrade pricing for owners of more recent versions compared to older ones – this is their Tiered Upgrade Pricing Plan

      Why do they do it this way?

      “Creative Suite customers who upgrade regularly have long requested better pricing compared to those who upgrade infrequently. Adobe introduced tiered upgrade pricing to reward these customers.”

      As for taking advantage of Adobe’s Return and Refund Policy to exchange a recent purchase if a new release comes out afterwards – that should work fine so long as it’s close to when CS6 eventually ships.

      We believe it’s unlikely that CS6 will be significantly more expensive than CS5, if at all – over the past few releases, Adobe has kept pricing pretty much the same.

      Hope this helps!

  16. As a single user working and paying for my own software, a 2-yr window for upgrade pricing is reasonable and won’t drive me to alternate vendors just yet. This is an expensive venture – Adobe keep your cheerleaders in your rear-view mirror and make sure the crowd doesn’t thin!
    @ TomboFlash

  17. charles rankin

    No website, disabled veteran. Why doesn’t Adobe sell Lightroom and Adobe CS6 on Military Bases? The way they sell to teachers & students.

  18. Dave

    Has anyone received the email for the free upgrade yet?

    If you bought web premium 5.5 what is the free upgrade to, as web premium only package was discontinued in cs6?

  19. Dave

    Thanks for the clarification.

    For those who have upgraded in the past. When you do upgrade (e.g. CS5.5 – 6) can you use the old CS5.5 alongside the new upgraded CS6 on the same machine or does the act of upgrading deactivate the older suites components. I ask because Adobe Contribute is not in the merged CS6 suite.

  20. Patti

    Bad Move, Adobe. Cloud computing is only for “City Folks” with huge bandwidth connections & the price…seriously? I have already switched to Serif software for web & print design (good stuff!! & great customer service hint hint).

    Only have production premium now & will NOT buy into RENTING my software, I don’t like the idea of being held “hostage” monthly to the whims of a greedy company. I wonder how high that monthly rental will go once they have you hooked? Thank goodness I am old & will probably use my upgrade of 6 until I die. I pity my daughter in this business, it USED to be that you could afford to be a freelancer…no longer! Maybe that’s the plan.

  21. Glen

    I upgraded from CS3 to CS5.5 Design Premium in mid-March and I’m very disappointed to find that there is no real discount to VERY recent upgrades. It seems like Adobe should have some additional compensation for anyone upgrading within 6 months (or at least 2 months) of their CS6 release.

    • Hello Glen, sorry it didn’t work out the way you hoped. The company is offering free upgrades to CS6 for CS5.5 purchases, but it began on March 26th. And one thing we’ve learned after being an Adobe Partner for 5+ years is that it’s never possible to manage dates on offers or releases so that everyone is perfectly happy… No matter what period the company chooses, by definition there will always be someone just before or just after. So pleasing everyone all the time is unfortunately not possible – but if you’d like to share your feedback with Adobe directly, here’s their Customer Contact page.

      The compensation concept you suggest could be difficult to implement given all the different ways and places a customer can buy Adobe software, but even if it were able to be done, you’d still be back to the same issue just mentioned for those outside of the announced window.

      Anyway, you did receive the software you ordered and paid for, so hope it does good things for you! Going forward feel free to stay tuned here (see the “Subscribe” box at the upper right), as we always try to give early word and estimates on upcoming major releases, and have been posting on CS6 timeframes since last summer.

  22. Bo R

    @ Glen

    Customers who purchase the most current Adobe® Creative Suite® software version, available through the online Adobe Store or Adobe Call Center, from 12am (PDT) on March 26, 2012, through 11:59pm (PDT) on May 6, 2012, will receive a one-time upgrade to the equivalent Adobe Creative Suite 6 product (download version only) at no additional cost when it ships publicly.

  23. Kelly H.

    Business as usual… becoming more business. Clear it’s pure marketing by naming it “Creative Cloud”, but it’s the “Cloud” is hopping on the bandwagon and already passe [yawn]. WHY can’t these folks line up with creatives and be truly innovative? You pay for monthly membership, yes, it initially sounds like a great deal, just like in the ‘old’ days, paying for e-mail. You may not choices, but, then it hooks you because you can’t stop if you want continuity. Finally, you just have to cut the cord and go with what is free/open source creative because you get sick of it paying for upgrades or monthly membership. {Gasp}

  24. @ wick

    Dude. Own a business, even a small business, pay 35% tax state & Federal, then tell me about the 1%. So based on your genius comments, you would refuse to work on “The Avengers,” “Spider-Man,” “Batman” etc… because they are part of the 1%. You refuse to edit or do anything creative using Adobe products for Brad Pitt, George Clooney, Matt Damon who make $20 million a picture. Come to think of it, why are you supporting Adobe? They are the 1%… Maybe you should edit some “occupy” videos, I hear they pay well when they are not destroying windows…

  25. GK

    I bought my Mac and CS5 Standard though an education discount at the university where I was teaching. The sold me the CS5.1. Now – only 6 months later and now according to Adobe’s site it looks like my upgrade will be $550! Are you kidding!

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Adobe's New Upgrade Policy for CS6: What It Means for You [Poll]
https://prodesigntools.com/new-adobe-upgrade-policy-cs5-cs6-poll.html