How to Exchange, Return, or Refund Adobe Software Products
It’s the season for holiday deals – and so it also can be a season for order changes and returns… Although naturally, this can happen at any time of year.
Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange an Adobe product and get something else – say swapping Photoshop for Lightroom, or returning Photoshop CS6 Extended and getting the full CS6 Design Premium suite instead (which includes eight applications instead of one).
So did you know that Adobe offers a full money-back guarantee policy on almost all current products? This includes CS6, Creative Cloud, Lightroom, Photoshop Elements, Acrobat, and so on. This offer applies even after you’ve already opened the box or downloaded and installed the product – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).
Yes, it’s true – you can simply contact Adobe within 30 days (via live online chat which is very fast and convenient), and provided you follow the correct procedure they will take it back (after being uninstalled and deactivated from your computers, if applicable) and then issue you a refund.
So this means your purchases are protected right out of the gate – and effectively you’ve got 60 total days (30 trial + 30 “warranty”) to make sure the product is right and definitely the one you want! If not for some reason, you can effectively cancel your purchase for a refund.
Returns can be processed whether you originally paid via credit card, PayPal, or purchase order. Any original shipping & handling charges are not rebated.
This is one reason why we recommend buying direct from Adobe whenever possible – it’s simpler, faster, and cleaner – and you can always be 100% certain your software is genuine, safe and authentic – plus you can download it instantly and return it easily if needed.
“Grace Period for Free Upgrades”
What’s especially interesting is that you can use the exchange policy above to create your own “grace period” when buying any Adobe product, so that if a new release comes out within a month of your purchase, you can simply trade what you have and get the next release instead… So say for example you buy CS6 now, and then CS7 were launched within a month – well then you could return it for a refund if you like and get CS7 or Creative Cloud instead – meaning you’ve got some “insurance” for a free upgrade, which is a nice side benefit.
There are some conditions and fine print, so you may want to read the full policy in detail which includes the step-by-step procedure that you need to follow to get your money back. And be sure to simply contact Adobe Customer Support if you have any questions about it.
Read more great tips for managing your software investment:
- How Many Systems Can You Install and Run Your Adobe Products On?
- How to Move Adobe Software Between Computers or from Windows to Mac
- How to Legally Transfer Adobe Products Between Two Parties or People
- Why You Shouldn’t Buy Adobe Software through eBay or Amazon Marketplace
- See the Complete Online Documentation (PDF) for All Major Adobe Products