What Is Adobe’s Refund & Return Policy? A Money Back Guarantee
It’s the season for holiday deals – and so it also can be a season for order changes and returns… Although naturally, this can happen at any time of year.
Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may want to exchange something and get a different Adobe product instead – say swapping Lightroom for Photoshop, or returning an individual tool and getting the full CC 2015 suite instead (which includes 16 applications instead of one).
So did you know that Adobe offers a full money-back guarantee on almost all current products? This includes Creative Cloud (CC), Acrobat, Lightroom, Captivate, Photoshop Elements, and so on. This offer applies even after you’ve already opened the box/disc or downloaded and installed the product – however, only software purchased directly from Adobe.com worldwide can take advantage of this refund policy (not resellers, retailers, or auction sites).
Yes, it’s true – you can simply contact Adobe within either 14 or 30 days of your order (depending on what you bought) – via live online chat is usually fast and convenient. Then, provided you follow the correct procedure, they will take it back (after being uninstalled and deactivated from your computers, if applicable) and issue you a complete refund.
How the Policy Works
For all Adobe subscription products (such as Adobe CC 2015, and even for the month-to-month plans), the return period for a full refund is 14 days from the date of your order. For all Adobe perpetual products (like the standalone/desktop versions of Acrobat DC, Lightroom 6, Captivate 9, or Elements 14, whether buying full or upgrading from an older release), the return period for a complete refund is 30 days from the date of your order.
So this means all your purchases are protected right out of the gate – and effectively you’ve got 44-60 total days (30 days trial + 14-30 days “warranty”) to make sure the product is right for you and definitely the one you want! If not for some reason, then you can cancel your purchase for a no-questions-asked refund.
In other words, even after clicking “buy” and fully activating the software, you still have the chance to change your mind later. Returns can be processed whether you originally paid via credit card, PayPal, bank transfer, or purchase order. (Any original shipping charges are not rebated, if applicable.)
This is one reason why we recommend buying direct from Adobe whenever possible – it’s simpler, faster, and cleaner – and you can always be 100% certain your software is genuine, safe and authentic – plus you can download & use the products instantly and return them easily if needed.
Related: Do you believe any of these? The 10 Most Common Myths About Creative Cloud
“Grace Period for Free Upgrades”
What’s especially interesting is that you can use the exchange policy above to create your own “grace period” when buying any Adobe product, so that if a new release comes out within a month of your purchase, you can simply trade what you have and get the next release instead… So say for example you buy Lightroom 6 now, and then Lightroom 7 were launched within the next 30 days – well then you could return it for a refund if you like and get the newer version instead (or the Creative Cloud, which would always include it) – meaning you’ve got some “insurance” for a free upgrade, which is a nice side benefit.
You can read more about this here:
For More Information
There are some conditions and fine print, so you may want to read the full return policy in detail which includes the step-by-step procedure that you need to follow to get your money back. And be sure to simply contact Adobe Customer Support if you have any questions about it.
Here are more helpful tips for managing your software investment:
- How Many Systems Can You Install and Run Your Adobe Products On?
- How to Move Adobe Software Between Computers or from Windows to Mac
- How to Legally Transfer Adobe Products Between Two Parties or People
- Download the Complete Documentation for All Adobe Applications
Do you have any questions about the details in this article or how Adobe’s Return Policy guarantee works? Just ask them below and we’ll get you answers fast!