Charting strong growth since its initial release and receiving near-five-star ratings from customers, Adobe’s new all-in-one Creative Cloud offering has also been benefiting from high renewal rates from current and returning customers, the company divulged during a recent business presentation…
This is the first time that Adobe has publicly disclosed this information. In response to the audience question, “What statistics can you share with us on Creative Cloud renewal trends?” CFO Mark Garrett said:
So back in 2011 when we announced this transition, we had modeled 80% retention – which we thought was conservative – and that’s planning out to be true, meaning our retention is better than 80%. We haven’t disclosed exact numbers yet, but the retention is well within the constraints of the model that we set and the guidance that we set. So we’re really pleased with that.
Obviously there are two pieces to that – there are people that are renewing who came in at full price, and then there are people who came in at a promotional price that goes up at your first anniversary. And with both of those we’re seeing renewal rates well within the model that we set.
So there is traction for this new way of selling software… Looking at other already-published numbers, Creative Cloud paid membership continues to accelerate and has now passed 26 million subscribers (adding 65,000 new customers each week). And while Adobe still offers CS6 for those who prefer the previous licensing model and don’t mind using an older (2012) version, the Creative Cloud compares favorably on almost all measures and so far is one of the company’s best-reviewed products ever – likely because it gives full access to almost every top creative tool they make for one affordable price, without upfront costs.
[UPDATE (Sept. 2014): Adobe reiterates: “Retention of Creative Cloud subscriptions, including renewals after promotional pricing expiration, continues to track ahead of our initial projections – we’re seeing very good retention with people renewing even after the promo expires.”]
For subscribers who don’t want to choose between either everything or just a single-app, Adobe is now also offering the special Photoshop Photography Plan – consisting of both Photoshop CC and Lightroom 5 plus other tools and services for $10/month – which arguably should boost adoption further worldwide.
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