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Need a Creative Cloud Disc/DVD, Backup, or Offline CC Installers?

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“How to Get a Creative Cloud DVD, Backup, or Offline CC Installers”

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65 thoughts on “Need a Creative Cloud Disc/DVD, Backup, or Offline CC Installers?”

    • Hi, all those links do work fine – you just have to make sure you carefully follow the step-by-step download instructions given on that page, otherwise you’ll get that message.

  5. I didn’t have such luck, and I’m an ACI!

    Here are the relevant sections of my chat with Adobe:

    John Snape: can you send it to my home address?
    Amit Kumar: I checked with your account and see that you have subscribed for Creative Cloud and there is no Creative Suite 6 in your account.
    Amit Kumar: In this case, we need to download application online as Creative Cloud applications are not available on DVD.

    …I’m transferred to customer service department after I explain I need it to teach with…

    Imran: Alright John, I request you to login to your Creative Cloud account.
    Imran: And there you have a option to download CS6 from CC apps and you will be able to locate the drop down option and click on “CS 6” and you will be able to download the CS 6.

    So I will know in a few days if they will send me the CS6 DVD, but they are adamant that CC apps are NOT available on DVD.

    Reply

  6. I posted here earlier how the Adobe Customer Service was adamant that CC software was unavailable on DVD. I chatted with 3 different agents, they all said only CS6 was available.

    I don’t know why my earlier post was deleted. Hopefully it wasn’t because it directly contradicted the article above.

    Reply

    • No, not at all John – it was never deleted… We moderate all comments to prevent spam, and yours came late in the day is all.

      That’s very odd what you reported. We’ve had multiple Adobe chat sessions (see right here!) about getting a Creative Cloud DVD no problem, and other readers here have had success as well…

      What’s more, other Adobe staff members have independently confirmed the availability of CC discs where needed.

      One thing to make sure is that you are chatting with Adobe‘s Customer Service Team, rather than the Technical Support Team – because there is actually a difference in what they can do.

      Anyway, we are looking into it and will get back to you soon.

    • OK John, had the chance to dig a little deeper and your looks like a case of not chatting with the “right” team (Customer Service)… So you may have better success trying again with this in mind:

      Adobe Chat: Hello. Welcome to Adobe Technical Support.
      ProDesignTools: Hi, we have a reader with a slow & limited Internet connection who is requesting a disc/DVD of the Adobe Creative Cloud apps.
      ProDesignTools: He said he tried contacting Adobe via chat but was told that DVD’s are not offered!
      Adobe Chat: As I understand your client needs a DVD to install the CC apps. Is that correct?
      ProDesignTools: Yes, that’s right.
      ProDesignTools: However I know for a fact that these are available and have been shipped out to other customers by Adobe, and to other readers of our blog as well.
      Adobe Chat: I am sorry, you have reached the Adobe Technical Support team. Let me help you to reach the Customer Support team, who can look into that.
      ProDesignTools: OK, thank you very much.
      Adobe Chat: You’re welcome.
      Adobe Chat: Please wait while I transfer the chat to the appropriate group.
      ProDesignTools: OK, thanks.
      Adobe Chat: Hello! Welcome to Adobe Customer Service.
      ProDesignTools: Hi, a reader with a slow & limited Internet connection is requesting disc media for the Adobe CC applications.
      ProDesignTools: Is this the right place to request one of those?
      ProDesignTools: He said he tried chatting but was told they are not available… perhaps because he had “Adobe Technical Support” instead of “Adobe Customer Service.”
      ProDesignTools: So I suspect he may have not been talking to the correct team…
      Adobe Chat: May I have your client’s Adobe ID please?
      ProDesignTools: I don’t have that actually. I just need to tell him what he needs to do to request or get the necessary CC discs.
      Adobe Chat: Okay.
      Adobe Chat: May I know whether he purchased the subscription?
      ProDesignTools: Yes, he did.
      Adobe Chat: Thank you for confirming.
      ProDesignTools: We have had other readers (and Creative Cloud customers) in the USA and elsewhere in the world who have had no problem getting CC discs sent to them by Adobe…
      ProDesignTools: Basically the complete Creative Cloud is an over 10 GB download and even in the U.S., certainly not everyone has that kind of bandwidth or access.
      Adobe Chat: As an exception that you have requested for the DVD due to the slow Internet connection. Could you please provide me the shipping address.
      ProDesignTools: So it is available, correct?
      Adobe Chat: Yes as an exception we can try to help you with this.
      ProDesignTools: OK, thank you, I appreciate that.
      Adobe Chat: You are welcome.
      Adobe Chat: So may I have the complete mailing address.
      ProDesignTools: I do not have his shipping address though. I just need to know what to tell him so that he can request his own disc media to be sent to him…
      ProDesignTools: He said he tried chatting with Adobe, but was not able to get what he needed – so we are trying to clear up what happened.
      ProDesignTools: So, what should he do exactly? Thanks again.
      Adobe Chat: I request you to ask the Creative Cloud account holder to contact and request for the DVD for the installation.
      ProDesignTools: OK. And can he do that over live online chat? If so, what should he select/specify to get to the right team so that the request will go through?
      Adobe Chat: We can raise a request for the DVD only so even after the request is been raised it takes about 24-48 hours to process the order from the relevant team.
      ProDesignTools: OK, no problem. So if he goes to this page…
      ProDesignTools: …and selects this option: “I still need help…” and then “Chat now”…
      ProDesignTools: …will he get to the right team for the disc request?
      Adobe Chat: You can contact us back we will raise an request for the DVD for you.
      ProDesignTools: OK, thank you very much. I will let him know tomorrow so he can get back in touch.
      Adobe Chat: You are welcome.
      Adobe Chat: Is there anything else I can help you with?
      ProDesignTools: No, thanks again.
      Adobe Chat: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

  7. The ability to get Creative Cloud Disc/DVD from Adobe (per above) is welcome news. Can you please explain how I can perform an offline activation of the applications as the computers that the applications are being installed in are in a classified environment? They will never be connected to the internet.

    Reply

    • No, that’s not right. The CC discs are definitely still available, but you must ask the right people at Adobe.

      So the first thing to do is to ask and make sure you are contacting Adobe Customer Service and not the Technical Support team… If you ask in the wrong place then you won’t get the response you want.

      From this afternoon:

      Adobe Chat: Hello. Welcome to Adobe Technical Support.
      ProDesignTools: Hi, a reader needs a Creative Cloud DVD – a disc with the Adobe CC apps on it…
      Adobe Chat: Please allow me a moment while I look into your account & verify the details.
      ProDesignTools: OK thanks
      Adobe Chat: As I understand you need Creative cloud software disc, is that right?
      ProDesignTools: Yes, exactly.
      Adobe Chat: Thank you for the information.
      Adobe Chat: I am sorry we don’t have a disc for Creative Cloud.
      ProDesignTools: That’s very strange because it is definitely is available and offered.
      ProDesignTools: Are you in Customer Service, or are you on the Technical Support Team?
      Adobe Chat: I am from Technical support.
      ProDesignTools: How do I get to the Customer Service Team?
      Adobe Chat: Would you like me to transfer this chat to customer service team?
      ProDesignTools: Yes please
      Adobe Chat: Thank you.
      Adobe Chat: Please stay online, while I transfer this chat to Customer service.
      …
      Adobe Chat: Hello! Welcome to Adobe Customer Service.
      ProDesignTools: Hi, is this the Adobe Customer Service team? (and not Technical Support team)
      Adobe Chat: Yes, we are from the Adobe customer service team.
      ProDesignTools: Great, thanks.
      Adobe Chat: May I please know how can I assist you today?
      ProDesignTools: Sure – we have a reader with a slow & limited Internet connection who is requesting a disc/DVD of the Adobe Creative Cloud apps.
      Adobe Chat: I will be glad to check and help you with this.
      ProDesignTools: Thank you
      Adobe Chat: I understand that you would like to request a DVD for the creative cloud subscription.
      ProDesignTools: Yes, that’s right.
      Adobe Chat: May I please ask for your shipping address?
      ProDesignTools: Thanks – it’s actually for a reader on our site. What should I tell him to do so that he can get a CC disc himself?
      Adobe Chat: If your client has an active connection, then ask him to contact us on live chat with a valid reason. Then our relevant team will review the issue and provide him with the DVD disc with an exception.
      ProDesignTools: OK, thank you – but he would need to talk to the Customer Service team and not the Technical Support team, right?
      Adobe Chat: Yes. He has to contact the customer service team.
      Adobe Chat: Is there anything else I can help you with?
      ProDesignTools: No, thank you. I will pass along this helpful information. Thanks again!
      Adobe Chat: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

  11. I received my Creative Cloud DVDs, one for Windows, and one for Macintosh. They wouldn’t send any CS6 DVDs, but that’s okay: in the three months it took to get them, I went and subscribed to high-speed internet.

    Thank you for the help!

    Reply

  12. I’ve just tried to get a download CD as I’m based in Nepal and don’t have good internet. The helpdesk was the opposite of what it describes. Despite me having an account, and actually paying for Adobe Muse monthly, they refused to send me a disc until I pay for a subscription. I WISH there was another option to Adobe now. They’ve become worse than Microsoft, which I find so hard to write. :(

    Reply

    • Hello Phool, sorry you’re having difficulties and we’d like to try to help, but are confused by your comment…

      At first you say that Adobe will send you a disc only if you have a paid subscription, after mentioning that you already do have a paid subscription? So not really sure where the disconnect is.

    • Greetings Vinardo, actually that’s not true – individual customers can get the CC hardcopy media as well:

      Thank you for contacting Adobe.
      A representative will be with you shortly.
      Adobe Chat: Hello. Welcome to Adobe Technical Support.
      ProDesignTools: Hi there, I wanted to inquire about sending the Adobe CC 2014 disc media…
      ProDesignTools: A reader is asking if he can get a DVD with the CC 2014 apps, due to limited bandwidth and slow connection… I know this is possible; could you please tell me how he can do it? Thanks!
      Adobe Chat: As I understand, you would like to to know if it is possible to place order for the CC DVD for customers with slow Internet Connection.
      Adobe Chat: Is that right?
      ProDesignTools: Yes, exactly – thank you
      Adobe Chat: Thank you for confirming.
      Adobe Chat: I will be glad to check and help you with this issue.
      Adobe Chat: Please allow me 2 minutes, while I check this for you.
      ProDesignTools: Thanks. Other readers of ours did this last year with the previous release, so just wanted to check and confirm now with CC 2014.
      Adobe Chat: Thank you for your patience.
      Adobe Chat: Yes, it is possible to please order for the CC DVD if your reader is facing issues downloading the product due to limited bandwidth. However, the concerned person will have to contact our Customer Service via Live Chat to place the order for the DVD.
      ProDesignTools: OK, thank you. So basically, he should just contact you here as I have now – and make the same request?
      Adobe Chat: Yes, you are absolutely correct. He needs to contact us via Live Chat and request for the CC 2014 DVD.
      Adobe Chat: Is there anything else I can help you with?
      ProDesignTools: No, thank you very much – I will pass that information along.
      Adobe Chat: Sure.
      ProDesignTools: Thanks again!
      Adobe Chat: You are most welcome.
      Adobe Chat: Have a great day ahead!
      Adobe Chat: Thank you for contacting Adobe. Goodbye.
      —
      This chat session has ended.
      Thank you for contacting Adobe.

  15. Thanks for the tip ProDesign.

    I had to talk about your site in my conversation with Adobe support chat to gain the DVD, and he finally asked my postal address (also language and system).

    Reply

    • Hi Pedro, nothing has changed, and there is no new security from Adobe. We’ve just tested all the direct links on both of those pages, and all of them work completely fine for us – no problems at all…

      So, are you sure you’re carefully following the download instructions given on those pages? (Otherwise they probably won’t work, and you might think something is broken with them.)

    • Hey there, what exact message are you getting?
      (having the precise text could help)

      Have you carefully followed the download instructions on that page?
      (which are required by Adobe; otherwise the links won’t work)

      Did you try with a different web browser or another computer?
      (while still following those essential directions)

    • Yes, generally you do have to be a subscriber in order for Adobe to pay the cost of printing and sending you the Creative Cloud disc – but you can easily solve/do that by just signing up for as little as one single month, and they’ll ship it right away with your request.

  19. Thank goodness I found this blog! If I hadn’t known to ask for customer services, I’d have given up, and I need Adobe programs for freelancing work.

    Adobe is still sending out dvd’s if you can’t download (I’m on a small rural exchange which has diddly squat chance of getting enhanced broadband); you have to wait 2-3 days for the ‘relevant team’ (not the customer service person on Chat) to get in touch to arrange to send out the dvd, but at least it’s still possible.

    Reply

    • Great – so glad to hear that Antonia!

      Thanks so much for letting us know it helped and that the Creative Cloud DVD option continues to work as promised; we really appreciate your feedback.

  20. Hi
    I have puchased as a teacher on alternative years Lightroom then Photoshop. I am due to now purchase Lightroom 5 and can get that for about $79 as an educator. However I read above that when I am due to re-purchase Photoshop, a CS7 will not be available. Buying on alternative years it works out cheaper than paying $10 a month and I have a product to keep forever…and I get the educator discount.

    So is there a way to:
    get the educator discount?
    keep the product you have been paying for over say the last 5 years and when retire can not afford to keep paying?

    Lee

    Reply

  21. @ProDesignTools
    thanks for that response.
    As an educator I never had to pay $1000 upfront. The last purchase of Lightroom cost me $79 and PS was $100+. So purchasing on alternative years would be less than $200 and I got to keep the product.

    So in the end it will cost me far more to get the subscription and in the end not be able to keep the product when I am retired and not able to keep up the payments.
    Thanks for the offer but I do not need the complete CC.

    Reply

  22. Dear Sirs,

    The Dreamweaver CC 2015 doesn’t have inside the installer nor the package files ???!!! how is that??
    That’s weird.

    Thank u in advance for your help

    Reply

  23. Hi, I downloaded CC-2015, and mistakenly uninstalled all previous versions of InDesign etc. Now I see that CC-2015 does not support DPS Tools, which only run on 2014 and previous. I have downloaded the old 2014, that is fine, but it is asking me for either redemption code or serial number. Since the previous version (the one I uninstalled) was downloaded from the CC, I have no other numbers/codes. Can’t I just log-in and download? Old versions are not showing up in my CC acct either. Argh.

    One more question. Why doesn’t anyone acknowledge the DPS Tools omission? And will there be Tools added to 2015? I’ve searched, around and have found nothing. Thanks for your help.

    Reply

  24. I reached out to Adobe Customer Service today via chat and was told there is no DVD containing all/any CC applications. Have they stopped issuing it? Is there a magical phrase I need to use?

    Reply

    • Not sure why that happened Jay. One thing to make sure is that you are chatting with Adobe‘s Customer Service Team, rather than the Technical Support Team – because there is actually a difference in what they can do. Ask them directly if/when you try again, if you have any doubt.

      Here’s the transcript of a chat we conducted with Adobe Customer Service on Wednesday, March 9, 2016 11:37:59 AM EST:

      Adobe Chat Transcript

      Thank you for your patience.
      While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week
      Please don’t close the chat window or browser tab since it will end our chat session.

      Adobe Chat: Hello! Welcome to Adobe support.
      Adobe Chat: Hi ProDesignTools.
      ProDesignTools: Hi, I just wanted to confirm that it is still possible for CC customers with slow/limited Internet connection to receive a DVD with the Creative Cloud software from Adobe. A reader has asked. Thanks!
      Adobe Chat: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.
      Adobe Chat: I understand that you want to know whether DVD of CC is available for slow/limited internet connection, is that correct?
      ProDesignTools: Yes, that’s correct. I would like to confirm that Adobe is still offering this for Creative Cloud customers who need it.
      Adobe Chat: Yes, we will.
      Adobe Chat: May I know the internet speed that you are getting?
      ProDesignTools: OK, great. Actually it’s not for me, but for a reader. I will pass along the information.
      Adobe Chat: Okay.
      ProDesignTools: So he just needs to contact you, and you will send out a disc with the CC 2015 installers – if it is needed?
      Adobe Chat: Yes, you need to contact us and the reader should have the Adobe account with Creative Cloud subscription.
      ProDesignTools: Perfect …and there is no additional charge for this, right?
      Adobe Chat: No, there is no additional cost.
      Adobe Chat: It is Free Of Cost.
      ProDesignTools: Terrific. Thank you very much. You may close this case, and have a good day!
      Adobe Chat: Thank you.
      Adobe Chat: You are most welcome.
      Adobe Chat: Have a nice day!.
      Adobe Chat: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

    • We double-checked on this with Adobe. The DVDs are currently available but have not been updated for CC 2017. The DVDs of CC 2015, and 2016 releases, are currently available. The last updates they received were in June of 2016. These DVDs are available to customers in rural areas or those with poor/slow or unreliable Internet connections.

      If you wish to obtain CC 2017 at the moment, then we would recommend using the CC 2017 Direct Download Links where you can download the installation files on to a USB drive, or some other removable media, on a computer with stable/fast Internet access – and then install on other system(s).

      Hope that clarifies the current situation.

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