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Comments on “The Greatest Hits: Our Most Popular Adobe Posts & Tips of All Time”, Page 4

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  1. Ruth

    I have a macbook pro running on El Capitan with 8 GB of RAM and a 2.2 GHz Intel Core i7. I am trying to install Lightroom 1.1 from CD. I need it for a class I am taking and if I do not have to invest any additional money to use the software, I would prefer not to until I know I will use the software in the future. I also have photoshop CS6 on the computer. I got a successful install message. When I try to open the program, it does not open properly and the program does not operate. I was never prompted to input my serial number. Is there a way to install this older version?

    • Not sure Ruth, but our guess is it would be unlikely that Adobe software written almost ten years ago (the first version of Lightroom came out in early 2007) would work on a modern Mac operating system…

      You can try googling the exact text of any error message you received and see if that helps – but because the application is so old there are almost certain to be significant incompatibilities with a recent Apple o/s (which are notorious for dropping support of older interfaces).

      Certainly the newest/latest version of Lightroom should work properly and smoothly on your computer, and you might consider checking out a free trial of that to see how it goes:

      http://www.TryLightroom.com

      As an added resource, you may also like this free Lightroom Primer book to help get going and learn how to best use the program.

      Hope that helps!

  2. Reza Mahendra KM

    Adobe updates its Creative Cloud apps, you might want to make article or something about it. Adobe CC 2017.

    I really like this site btw, you provide download links for CC 2015 and updates (& more). And would you mind adding CC 2017?

  3. Luis Antonio de Matos Garcia

    Bought the perpetual version of dc adobe pro 2015 and want to download the 545 MB version and when I click open the 1.2 gb

  4. InDesign CC 2014 (64-bit) 455 MB **** File 2

    Access Denied
    You don’t have permission to access “…/AdobeProducts/IDSN/10/win64/InDesign_10_LS20_Win64.7z” on this server.
    Reference #18.54037e40.1481834436.53316dd

    Is this software still available for download somewhere? Although I can download the x32 bit version from the link above it the x64 bit link gives the above error message. — The PC the software was on crashed and had to be reloaded and somehow we don’t have the original software anymore; just our serial key. Thank you.

  5. Hi,

    I have bought the Adobe CS3 version years ago but since I have changed numerous computers and laptops and I ran out of installations. I am interested to upgrade to CS6 but I don’t know if you do upgrades. I am an university student. I am not interested to subscribe to the Creative Cloud.

    • Hi Elena, unfortunately we don’t have the ability to fix licensing or activation issues with the software – it’s beyond our power and control… You have to contact Adobe Customer Support about those kinds of questions; only they can help:

      http://www.ContactAdobe.com

      (via live online chat is usually fastest/easiest)

      You could ask them to reset the product activations for your serial number, and see if that helps you.

      Regarding upgrading to CS6, Adobe stopped selling Creative Suite 6 standalone on their website last year… The reason is because CS6 is almost 5 years old now (from spring 2012) and increasingly unsupported; they stopped releasing updates for it last summer as the newer CC rapidly grew and took over.

      With the CS6 software EOL and end of support, there are no updates, no bug fixes, and no guarantees it will run on the latest or future operating systems. So at this point we’ve stopped recommending it as a good or viable option going forward.

      So really the only path forward for Adobe is CC, which are considered much better tools. With Creative Cloud, all ongoing upgrades, compatibility updates and product additions are always included – so becoming obsolete will never happen. The monthly payments are also more budget-friendly in the new model than in the old CS model – where the software used to cost many hundreds or often thousands of dollars upfront, and never evolved.

      Hope that helps!

  6. Elena

    @ProDesignTools
    Thank you for your answer. It does help.

  7. Beatz

    @ProDesignTools, can you send me a link for Dreamweaver 2015 offline version x64? I tried to use the links from your site. It gives me the error ”access forbidden”.

  8. Beatz

    Aha, I skipped the sign-in part so that’s the reason why I didn’t have access. Thank you very much for giving us opportunity to get trials of older editions 😋

  9. mike

    hi, I am looking in to getting cc2017 and I was wondering if I could just buy the cd instead of doing it over the net as I would like to have the hard copy.
    thank you for your time.

  10. Brian and Janet, I review dozens of Adobe-related posts nearly every day. I congratulate you on the best and most practical collection of useful links I have ever seen. Thank you for your diligent efforts on behalf of all Adobe customers.

    As we say here in Texas, y’all are awesome!
    Thomas

  11. JoEllen

    I have a full monthly Creative Cloud subscription on my MAC.
    Recently, my hard drive had to be replaced as NEW.

    All my programs are gone and must be reinstalled etc.
    I need to load all my tools and continue with my account at the full $49.99 subscription. I don’t know how else to notify you and get the live assistance that I need.

    HELP…. what now?

    Thanks much,
    JoEllen

  12. Mark

    I have been using CS6 for a while now, and it’s a great product. We have Adobe licenses for that and a few other non-cloud apps.

    We have need for a video editing software for some ongoing project work, and the person handing over the project to us is using Premiere Pro through Creative Cloud. He also uses Lightroom some. (He’s a student that had all of that provided by the school).

    I’m wondering if we can get a CC subscription with just those programs, and not mess up the current licensing and local installs of CS6. If we try to set up CC with Premiere Pro / Lightroom, will Adobe try to consolidate everything under one license and “mess things up”? I really don’t want that. The CC software will be installed on a different PC than where the CS6 is installed, but on the same network.

    Thanks,
    Mark

    • Hey Mark, you can definitely sign up for only the CC apps you want to use via Adobe’s Single-App Subscription Plans.

      And if you install the CC software on different systems than where CS6 is installed, then they will operate completely independently.

      If you were to install the CC tools on the same systems as CS6, then the CS6 licenses would still also continue to work properly, and you could have both versions on a single computer… The only thing to remember is if you later uninstall CC from those machines, then you would simply need to reactivate CS6 standalone on those computers.

      Hope that answers your question.

  13. Mark

    Are you resellers of Adobe products, or just one of the best repositories of information out there for all things Adobe?

  14. Henrik

    Hi,

    Now the new update for the CC Desktop App has come with a new version (2.1.1.211), when is that going to be added here so i can download it and use it in my sccm deployment?

    //Henrik

    • Yes, we are waiting for the direct download link for this new version of the CC Desktop App to be available as well… Adobe has not yet released the offline installer for it yet. We will have it here as soon as that happens!

  15. Gig

    I just want the DIRECT link to download cs6. we lost our disk and changed computers. do we need to install the trial version? every time we click the direct link, we cannot find the actual link.

  16. Neeraj

    Hi!

    Can you provide the download link for InDesign CC 2017 offline installer, please?

    Thanks,

  17. Frederick

    Hi there, I am a self-taught Flash user. I wrote an English learning program in Flash over several years in an effort to help our Australian school children become literate in our language. I called my program Our Phonic Australian Language Skills. I am just an ordinary person. I have very little understanding about computer languages. I liked and used Flash because it was very easy to produce a program from just basically dragging elements around the work stage and writing some basic ActionScript. I sold and shared many CD’s of my program. After all my work and efforts of developing my program, I find that Flash is becoming obsolete and of course so are CD’s. I don’t understand HTML 5 and I am wondering if you have a software program like Flash that I can move onto where I can continue to just click and drag to further my teaching ideas without too much actual programming. I still use Flash nearly every day for other work and it is a wonderful program. I bought Flash CS5 when it first came out, but found that it takes far too long to open my program and far too long to save it as I work, so I mostly use my older version of Flash. I have not found any other Flash users around my sleepy town of Wodonga, Victoria, Australia, so I am trying to study and move on with little or no help from others. If you could please help me find a way into the future that would be wonderful.

    Thank you

    Yours sincerely,
    Frederick

  18. Jack

    I just recently Subscribed to your “Acrobat Pro DC”.
    14.99 plus tax…….. total $16.04/mo.
    Ordered on August 5, 2017

    Now…… If I were to subscribe to Adobe CC 2018, would/could my current subscription to “Acrobat Pro DC” be cancelled, since it will install as part of Adobe CC.

    Thanks,
    Jack

    • Yes, you should be able to do that – but you have to upgrade the plan; the change won’t happen automatically… The reason is because Adobe doesn’t know if you want a second Acrobat license, or want to replace the one that you have.

      You may be able to upgrade online from Acrobat DC to the full Creative Cloud plan that you want. You can follow these steps (click to expand the text).

      If it doesn’t work (or show the option) online, then an Adobe Customer Care rep should be able to help you upgrade:

      http://www.ContactAdobe.com

      (Note that if it were still within 30 days of your original purchase, then you could have just cancelled your first plan for a full refund instead, and then bought the new CC plan fresh.)

  19. grenville

    Do you sell adobe acrobat pro 2017? Your website has a lot of information on it, but I could not tell what business you are actually in. Do you sell the software or only do training? Do you not want phone calls? I could not find a phone number.

    If you sell, I have acrobat pro 10. Is there an upgrade to 2017 and how much?

    thank you.

  20. Hagos

    Dear Sir or Madam:

    I have been using Adobe animate 2017 for the last 11 months. I tried to upgrade to animate cc 2018 and the trial period expired after 6 days. Now I can’t open all my animations, even with animate cc 2017.

    How can I use my animate cc 2017 for the coming one month because after a month the organization I work with will pay the annual payment for creative cloud.

    Kind regards,

    Hagos

  21. Valentina

    Hi there,
    I live in the Caribbean. When is the creative cloud going to be available for us?
    I tried to buy several times but keep on getting this message “This product isn’t available for purchase in your country or region.”
    The option they give is to buy from local resellers, but they are very expensive which is just not fair in my opinion.

    Best regards,
    Valentina

    • Welcome Valentina, thank you for sharing your thoughts. We apologize that Adobe is not yet offering “Creative Cloud for Individuals” in the country where you live… The list of where CC can be purchased is now up to 83 countries (see the Country Availability List) and always growing larger.

      However, if you happen to have a billing address and form of payment (including PayPal) that is based in any one of those other (covered) countries, then you should still be able to purchase CC direct – even if your home address is elsewhere…

      [Note that your Adobe ID needs to be associated with the same country as your credit card or billing address, so if it isn’t then you may have to create a new Adobe ID.]

      But even if that doesn’t work, then you should still be able to buy Creative Cloud for Teams from a reseller in your country. Yes, CC for Teams is offered there, and shown on the countries list linked above – so you should be able to purchase it, even if only for 1 single license.

      If you believe the reseller pricing is higher than it should be, or if there is an exorbitant mark-up, then we would suggest contacting Adobe directly about that and expressing your feedback:

      http://www.ContactAdobe.com

      Finally, while not everyone has full access yet, Adobe tells us they continue to work to expand the availability on an ongoing basis – so look for still more countries to be added going forward.

      But whatever you do, avoid any illegitimate version at all costs!

  22. Daniel Coats

    I have CS6 Creative Suite Design Standard installed on my old MacBook Pro. I just got a new MacBook Pro with Mac OS High Sierra on it. I wanted to get the software off my old Mac on my new one. I found that I could download CS6 Design Standard, but I have been told that High Sierra does not work with CS6, nor does Adobe offer help with it. I was just wondering if you had any ideas or could help me? Could I transfer it via Time Machine?

    • Hello Daniel, all Adobe Creative Suite software is over 5 years old and end-of-life. Most computer software has a limited lifetime of viability before it is no longer supported or won’t run on modern hardware without upgrading.

      Can’t see how transferring it via Time Machine would do any good for you. The main issue is always about the core operating system support for older runtimes and dated API’s in programs that were written in 2011-2012. To be clear, this has far more to do with Apple dropping that support as they move forward, than it does Adobe. Apple is notorious for doing this. Microsoft is a bit better at managing old interfaces and compatibility in later o/s releases.

      As with all static perpetual versions, they eventually grow obsolete and won’t run if you can’t preserve the original platform that they were built for. Upgrades and maintenance are an ongoing necessity in order to maintain virtually anything in life, especially something that moves as technologically fast as computer software.

      One of the important advantages of Creative Cloud is that all ongoing upgrades, compatibility updates and product additions are always included, including a steady stream of new features and performance improvements at no additional cost. So the tools will never become obsolete or stop working on a new operating system, and in fact they are written to take advantage of the speed and optimizations that the newer platforms bring.

  23. Erik

    Hello,

    I am migrating to a new Mac and wanted to start fresh. I am downloading all my applications rather than porting the whole previous computer hard drive over to the new machine.

    I have an old CS3 web premium disc I tried to use to download illustrator and photoshop. It didn’t work. So I found your site on the web and downloaded them from you. When I went to enter the serial number from the back of my disc case for the applications, it didn’t work. It says the number is not valid, and yet it worked fine for me on my old machine.

    Can you please help?

    Thank you,

    -Erik

  24. Michael

    I currently own a 2012 MacBook Pro which I use for Video editing and have been using Premiere Pro CS6 for many years. Unfortunately my laptop has started to crash and I’m looking at upgrading to a new 2017 MacBook Pro.

    I have noticed that the new MacBooks do not have CD/DVD drives, so I can’t reinstall with my CD. I have the licence and serial number for Premiere Pro CS6 and want to continue using my current version, but was wondering how I could transfer this to a new laptop. I have heard that you can connect a portable CD drive however, is there any way to download Premiere Pro onto a new MacBook Pro?

    I look forward to hearing from you soon.

    Kind Regards,
    Michael

    • Greetings Michael,

      Did you try using the CS6 direct download links?

      (Just be sure to carefully follow the download instructions given there.)

      However, one thing we can’t vouch for is whether older software like CS6 from six years ago will 100% work/run on a brand new Mac / macOS… Apple is notorious for breaking backward compatibility for old applications. So you may want to do some more research on that topic first.

      Best of luck!

  25. Brittany

    I just found out free trials for any Adobe CC Software is 7 days and not 30 days anymore. I am mad free trials for any Adobe CC Software is 7 days and not 30 days, like it used to be. I need to have at least 30 days to see if my Voc Rehab counselor in Georgia can help for me to pay to have access to the Adobe CC apps or not. If not, then I will have to go into my Adobe account and update my membership to the Adobe CC Student and Teacher Edition Full Suite.

    • Yes Brittany, this changed about two years ago – please see:

      Adobe Shortens Duration of CC Free Trial Periods from 30 to 7 Days

      So the 30-days was a longtime policy which evolved; sorry if you weren’t aware.

      To quote a fellow customer:

      The idea of a trial now is more to find out if the program runs on your computer smoothly and without problems – it is not intended to be long enough for you to learn how to use it in any real detail, as that would take months. What you can do in 7 days is find your way around the interface, do a few basic tutorials and get a feel of whether the program is for you. In the past people were using the trial for completing paid courses of study and even commercial work, and that eventually led to the trial going from 1 month to 14 days, and now to 7. You can’t blame Adobe for putting a stop to that.

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