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Why Not to Buy Adobe Software on eBay, Craigslist or Amazon Mkt

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Why Not to Buy Adobe Software on eBay, Craigslist or Amazon Mkt


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326 thoughts on “Why Not to Buy Adobe Software on eBay, Craigslist or Amazon Mkt”

  1. @ProDesignTools

    I’m sorry, but you have failed to reasonable respond to my comment with a compelling well reasoned argument. Let me make this simple.

    1) I have software purchased legitimately from Adobe. I decide to sell it on ebay. How or why is my software suddenly a hack or counterfeit?

    2) Adobe themselves have a process of ownership transfer for their software. If used software is not legitimate why does Adobe have this process in place?

    3) How many legitimate copies of software exist in the world today? When one of those owners no longer uses the software, does it suddenly become counterfeit? How? Why?

    4) There just aren’t that many pieces of used software for sale online to believe this is a huge problem affecting ALL used software. Yes, there may be counterfeits out there for sale. Does that mean ALL used software for sale is counterfeit? NO it doesn’t.

    5) Why would someone trying to infect millions of computers charge hundreds and thousands of dollars for software with viruses and trojan horses? How does the fee to get through that gate help them? That is a crazy rational. If you want access to many systems you don’t charge people hundreds of dollars for access to their system.

    What IS naive’ is your gross generalizations. If you have a SOUND argument, address each one of these numbered points specifically.

    Thank you!

    • No one ever said that absolutely every single copy on eBay was a fake, Scott, nor that there weren’t at least some legitimate products out there. That is again an overly simplistic (and ultimately pointless) argument.

      It comes down to odds. Not every chamber in the revolver has to have a bullet in it to make playing Russian Roulette a pretty hazardous idea… It’s because overwhelmingly (for all the reasons cited above) the player doesn’t know which one he will get – and the consequences of getting it wrong are bad. And statistically speaking, getting a bad draw on eBay is far, far more likely than in Russian Roulette.

      The bottom line is that swindlers have generated countless times more counterfeits than ever existed genuine versions from Adobe. As we’ve pointed out again and again, it’s cheap and the materials (if any!) are relatively simple to produce, and it has become too easy to part a sucker from his money online. Don’t be an easy mark.

      Finally, you’re way, way off base with your point on pricing. In addition to distributing malicious hacked software for free through torrents etc., scammers will also try to peddle bogus software for a price on eBay, Craigslist, Amazon Marketplace, etc. Why? Different market. Make it seem as realistic as possible. No one will believe a free (or $100) Photoshop on eBay, right? (hope you can see that) However, $499 is far more believable, and will get more traction from their victims dreaming of a “good deal” on a the real thing. So yes, the price is absolutely marked up to something credible on purpose, even if the product is fraudulent.

      Thanks for checking back and hope that makes more sense to you.

  2. Adobe puts together fantastic pieces of software. No question about that, and that’s why people want to buy it.

    But Adobe also steals from buyers, by taking money from them and then taking back the products they sold.

    I purchased a copy of Adobe Photoshop CS2 way back when. It’s perfectly OK for what I want to do. I purchased a new PC. I went to install CS2 with the legitimate serial number I purchased. Then a message appeared explaining that Adobe no longer supports CS2 and therefore I needed to sign up for their monthly subscription to get a new license.

    This is outrageous, and nothing less that thievery. The software I paid for has been rendered useless. It’s like you buy a car, or an appliance, or a computer, or anything with a time bomb that makes it not work anymore after a time. This goes beyond “planned obsolescence” and steps right into fraud, in my opinion. It’s OK if Adobe doesn’t want to “support it” by no longer addressing bugs or problems, but I don’t see why I should not be able to reinstall it in a new computer.

    • Hello Paul, CS2 may be ancient software (over 10 years old now) by modern standards, but you may have misunderstood what happened.

      Adobe did not deny your ability to use the CS2 you purchased, nor does their website say you need to sign up for CC instead. That would be your option only.

      Please read this article about CS2, and you may understand better what actually transpired.

      Hope that helps.

  3. I was given Lightroom 6 from my father-in-law, after he could no longer use it due to ill health. It is a worthless disk I have found that I can’t use…and not a cheap one. After the farce of Elements 11 and El Capitan. I moved to Affinity and it’s growing stock of better than Adobe software. Beginning of the end for Adobe with these strategies, can’t they see that? They no longer rule the graphics industry as others win software of the year from Apple. It’s a little late for this style of doing business and cloud is a bad move. Anyone remember Adobe ColdFusion and how they lost that market?

  4. @Scott
    I totally agree with all the points you made. In fact, I’m selling Adobe Photoshop 6.0 & ImageReady 3.0 on eBay right now. I am the sole owner of the software and its doesn’t contain any viruses. I paid for them, so why can’t I sell them?

    • No, the reason for that is even simpler… It’s just one question:

      Are you an authorized vendor of Adobe products?

      If not, then you technically don’t have the rights to offer them for sale to the public.

      Per the SIIA (Software & Information Industry Association), and also stated in the article above:

      “As this settlement demonstrates, it is both a crime to create counterfeit software and a crime to sell authentic software without authorization. Our campaign will continue to educate, investigate, and bring legal action to protect software companies and consumers around the globe.”

      It’s really that simple (though Scott didn’t get it either).

  5. Good Day,

    In case I want to sell my genuine Adobe Software, what should I do in order to do that ? Is it possible to get Adobe’s authorisation, mentioning for instance the name and the e-mail address of the buyer? If yes, what is the full procedure to follow?

    With many thanks in advance.

  6. Imagine a world where you want to sell your car, but Ford says “No! You’re not an authorized reseller!”

    Imagine a world where you want to sell a book, but Houghton-Mifflin says, “No! You’re not an authorized reseller!”

    Imagine a world where a purchase is a purchase and not a revocable license. What a wonderful world that would be!

    • All software licenses are, in theory, revocable. You never own the Adobe software, nor did you ever even own any even with a traditional ‘perpetual’ license like CS6.

      It’s not a physical item – it’s intellectual property.

      So all you have is a grant from the company to use it for some period of time, whether a year or indefinitely. It is not a car, it is not a book, and you don’t own it like you would those things.

      If you think of software more like a leased car, or like a checked-out book from the library (you don’t have the right to sell either property), then you are more along the right track.

    • PS – If everybody were authorized to resell or redistribute Adobe software, can you imagine the even greater level of fake and scam problems then?

      Again, this is not like a car or a book… Counterfeiting for those items is non-existent. But with easily-copied digital products, you’ve got to establish some standard of broadly-recognized trust to protect all involved, or it becomes a free-for-all.

  7. @ProDesignTools


    All software licenses are, in theory, revocable. You never own the Adobe software, nor did you ever even own any even with a traditional ‘perpetual’ license like CS6.
    It’s not a physical item – it’s intellectual property.
    So all you have is a grant from the company to use it for some period of time, whether a year or indefinitely. It is not a car, it is not a book, and you don’t own it like you would those things.
    If you think of software more like a leased car, or like a checked-out book from the library (you don’t have the right to sell either), then you are more along the right track.

    Quite a bit of this is quite wrong. While end users never do own the IP , the code or whatever, they do (or at least in the not-too-distant past) own the perpetual license to use it, or to pass it on to another person. When a company suddenly says, we won’t activate that software for you anymore they have essentially stolen your right to use it, which is a tangible asset, same as if you owned stock in a company. They can’t just take the ownership of that right back from you, or stop you from transferring it to another person.

    I give some kudos to Adobe because they do have a process for legitimately transferring ownership of the license between parties.

    Going forward the SW model is becoming a license to use the SW for some specific time interval. If the cost is reasonable, it seems to many that always getting the new updates makes this model attractive. For SW you purchase outright I would say it’s time to start paying attention to those terms, since I think we’ll find many companies starting to give themselves the right to essentially disable your SW sometime in the future. With Win10 being the last Microsoft OS, they’ll begin to lose the excuse that it just doesn’t work in the new OS.

    I predict a lot of anger from consumers who start to find SW they legitimately own a license to can no longer be used when they need to update their computer and can’t get it registered again. I don’t know of any instances where Adobe hasn’t worked things out with users (they have with me), but there are others that are considerably more difficult to deal with in this regard. (Mathsoft can you hear me?)

    • Your comments are misinformed and off base. Adobe software – like most others – is licensed, not sold. So it is not like stock either, which is an actual owned piece (share) of a company.

      This has not changed from before. The primary difference is the length of the term of the license. Before, with something like Creative Suite, it was a for a perpetual duration. Now, with Creative Cloud, it is for a defined length of time.

      But even with CS6, the standalone licensing agreement stated:

      Subject to Customer’s continuous compliance with this Agreement and payment of the applicable license fees, Adobe grants Customer a non-exclusive and limited license to install and use the Software … during the term of such license (“License Term”) … Upon the expiration or termination of the License Term, some or all of the Software may cease to operate without prior notice. Upon expiration or termination of the License Term, Customer may not use the Software unless Customer has renewed the license.  — CS6 Software License Agreement

      If you don’t believe it, just go verify for yourself.

      Further, Adobe does not suddenly or illegally revoke valid, legitimate perpetual licenses as you seem to hint. As demonstrated in previous comments here, there are cases where installed software is invalidated due to bogus cracks or inauthentic/expired serial numbers from piracy and scams, but that is all.

      There are also cases where old static programs may not work properly on newer operating systems that came out long afterwards, but there is nothing the company intentionally did to make that happen. You seem to think that software developers should somehow be able to see into the future and write code for future platforms which didn’t even exist at that time, or somehow be aware in advance which interfaces and support Apple & Microsoft may decide to drop at a future date.

    • Hi Diana,

      The reseller for that listing is not Adobe, it is It should be OK if you can absolutely confirm “Ships from and sold by” – however, Amazon itself does not sell the old versions like CS6… only their third-party Marketplace vendors do, who you should definitely avoid.

      And since Amazon itself only sells the latest version CC, they offer zero pricing advantage, there is no discount – so you can just get it from Adobe instead for the same subscription direct, and cut out the middleman.

  8. I bought a Honda Pilot in 2007. I can sell it today to anyone, even though I am not a Honda dealer! How does this compute?

  9. @ProDesignTools

    Actually a PURCHASE of software (including licensing) DOES allow for transfer to another party!
    Time after time, ProDesignTools spin the facts into a distortion, or completely ignore questions and comments.

    Besides the seedy predatory behavior of Adobe, trying to actually communicate with a knowledgeable effect customer service agent is often close to impossible. At the least, be sure to budget several days of phone time, and frustration. Even calling sales for years has resulted in waiting on hold for HOURS!!!

    • We’ve been in touch with Adobe Customer Service literally hundreds of times over the past ten years, on behalf of readers… Getting connected to an agent has never taken more than a minute or two using the 24/7 Live Online Chat.

      And yes, obviously Adobe does allow legitimate license transfers between private parties – and no one here has ever said otherwise.

      What is not allowed is the public sale/resale/retail of software licenses by unauthorized vendors. Obviously there’s an important distinction.

      As for the rest of your rant, we posted your comment now as we have before (not sure why). So you have no cause on that front.

  10. I have Photoshop CS6 and its working fine.
    However I am looking into getting CS7. I don’t want to use the cloud, i would rather purchase it. Can i get an upgrade from Photoshop CS6 to Photoshop CS7, or do i have to purchase it outright? I so, can you provide a link to the download site?

    • Welcome Dennis, there is no CS7 version – the CS6 release from 4+ years ago was the last in the Creative Suite line…

      The next major release of Photoshop after CS6 was CC 2013, then CC 2014, and now the current version is CC 2015.

      These are still desktop tools and do not run online. They are the successors to the old CS tools with many new features and improvements.

      When you purchase CC, it is only available via subscription. There are several different membership plans available, at various price ranges as low as $9.99/month for Photoshop + Lightroom (whereas Photoshop CS6 Extended by itself used to cost $999 upfront).

      All ongoing updates are always included in your membership – so when CC 2016 and CC 2017 come out, then all current subscribers will receive these upgrades at no extra charge.

      If you’d like to check out the latest software before your purchase, then you can easily download a free CC trial.

      Hope that helps!

  11. Request for advice! I’m normally very cautious but this time I did things backward: purchased a “brand new” boxed copy of Photoshop CS6 on eBay (auction) and THEN did research on buying Adobe software on eBay. Duh. I was thinking that was the only way to get perpetual-license Adobe software.

    From comments here I understand that I can contact Adobe with the serial and license number as a first step, to see whether Adobe will authorize them. (For now.) If not, then I would go back to eBay with complaint. But let’s assume Adobe does authorize.

    MY QUESTION: Is it possible to download the software from Adobe and just use the serial and license numbers from packaging in the one from eBay? That way at least I would sidestep the risk of malware. My biggest worry is infecting my computer.

    The copy I bought is a Student and Teacher version, which I am eligible to use (teacher). I mention that in case it matters for counterfeit or serial/license problems.

    • Hey Jennifer, even if Adobe were to confirm a serial number for you right now, it means nothing and is not nearly good enough because they can nix a seemingly-“working” serial number at any time if/when it’s later found to be invalid…

      This is happening a lot lately with the term-based licensing scam, which has become very popular because it’s so easy to pull off.

      Meaning buyers then get left holding the bag with a big financial loss down the road, even if everything “looked” good and seemed to check out at the time of purchase. And of course it’s too late then to do anything or try to recover that loss when it’s finally uncovered.

      Also, forget the notion of buying an Adobe student/teacher version from an unknown/unfamiliar source because simply put, the education editions are not transferrable in any sense or by any means…

      As an Adobe rep said last week, “license your software either directly with Adobe or with an authorized Adobe reseller and the issue of whether the serial numbers are valid becomes a non-issue.”

  12. Firstly, I guess that Adobe would say that Adobe retains the ownership of the software and only licences it to the user for such and such use.[1]

    Secondly, what you describe may be true in the U.S.A., but not necessarily worldwide. Thus, Adobe may enforce this stance in the U.S.A., but not in the EU.

    See at least paragraphs 80, 81 and 83 of the judgment of the Grand Chamber of the European Court of Justice on the case C-128/11:

    [1] But see also paragraph 59 of the aforementioned judgment.

    Note that this judgment applies only to the software distributed in the common market of the EU.

    • Yes, that was one court’s preliminary ruling back in 2012. You might want to update with the final outcome of the case, which came down about a year ago:

      The end of the UsedSoft case and its implications for “used” software licences

      11 May 2015 – Germany

      One of the most important copyright cases of recent years has come to a quiet end. The dispute between Oracle and UsedSoft, which opened the way for the rather new market of “used” software licences with the European Court of Justice’s (“ECJ”) landmark decision in 2012, has just now come to a close in the German courts, and with a surprising outcome: UsedSoft lost.

      The copyright concept at the core of the matter was the so-called doctrine of exhaustion (also known as the “first sale doctrine”). As a general principle, the author of a copyright-protected work is free to determine the conditions of any licences, so they are free to forbid any resale.

      Apparently, the crucial point was that UsedSoft was not able to prove the occurrence of exhaustion – they were not able to prove even one of the conditions set out by the ECJ. It is reported that UsedSoft has withdrawn its appeal and signed an undertaking to cease and desist.

      As the UsedSoft case as such has now found a rather abrupt end, the legal questions regarding the resale of licences will still be in focus for a long time.

  13. @ProDesignTools
    I recently tried to purchase the subscription plan for Adobe Illustrator CC and it would not load onto my computer. The customer service representative tried for 2 hours to get it to work and it never did. Could not get past Internet security even though it was turned off and multiple settings were changed to accommodate the download and installation. The download finally went through and took about an hour. Then we tried the installation and it would not go through. According to my PC expert after a little research, it had something to do with Windows 10 and the transfer of my previous CS5 from Windows 7 to 10. Look it up. Now I am stuck without CS5 or the new CC version. I need a disk! My Photoshop CS6 works perfectly as it was downloaded and installed from a disk I was allowed to join from another person with an extra seat.

    I understand the concern for fakes and piracy, but if a customer needs a disk, they should be able to get one in some form or fashion. Even authorized dealers should be allowed to sell old versions, or should we say, old licenses if that is what the customer can afford. I also don’t buy the “intellectual property”argument. Music is also intellectual property, but I can buy, copy, give away, or sell old CDs.

    But for now I need a solution to my problem. No disk, no Illustrator.

  14. @ProDesignTools
    I believe that you may have misunderstood the SIIA
    “… and a crime to sell authentic software without authorization. Our campaign will continue to educate, investigate…”

    Without Authorization is nowhere near the same thing as an Authorized Dealer. Your ownership of the software authorizes you to sell it in accordance with Right of First Sale statutes and case law. The different license types have been conflated throughout this thread but when purchasing, for instance, CS 6 and not as a subscription the tacit implication is that you are purchasing the use of the software/copy written material in-perpetuity. That use IS transferable to whomever and however the original purchaser chooses. You may run an hour long infomercial, avoiding use of trademarked logos, et al, if you wish. If you want to discuss the law and give what is quickly approaching advice, I suggest you talk to an attorney…like me.
    I’m not going to take the time to point by point it so call an attorney friend or something…just please don’t think that a German court ruling has, even the slightest, barring on copy write law in the US.
    Best Wishes,
    Walter C. Esquire

    • We are not lawyers and do not give legal advice. However you probably don’t either, as you did not spell “copyright” correctly.

      There is significant disagreement over whether Adobe and other software is subject to the “first sale” doctrine because it is clearly licensed from the author and not sold outright. Per Adobe, “The Software is LICENSED, NOT SOLD, only in accordance with the terms of this agreement.”

      Adobe also owns and controls all their registered trademarks like Photoshop, Lightroom, InDesign, etc. – and thus have the rights to request any unauthorized advertising mentioning those terms be removed.

  15. So here I sit at 83 years old and retired: a Photoshop/Lightroom user and aficionado since 1997 when I received my first copy of Photoshop 4 (Educational copy) from my dear wife as a retirement gift. And of course during the following years I upgraded more or less regularly as I (we) became more and more proficient. By the time we got to CS-5 we considered ourselves, not professionals, but talented amateurs. Recently, we became enamored by the Sony Alpha 7-ll and though it was a strain on the budget we bought one of the lesser-priced models for $2000. I shot about 100 pictures that first day. My wife 176. (Need I add all our pictures were shot in RAW format) And guess what? Big surprise, our 6.0 Adobe Raw Converter (which had transposed almost 10000 photos before on our Canon cameras) WOULD NOT recognize any RAW files from the newer Sony. But as I had gone through this same issue before with an earlier version of Adobe Photoshop, I simply contacted Adobe for an upgrade where I discovered I needed several updates – but I was told because I hadn’t kept up with the new Adobe programs, the only solution was to download a DNG converter. A long and complicated process which still will not operate so I can view the files in my Adobe Bridge. At this point I no longer know what to do and like so many others (whose complaints to you I have read) I feel we supported Adobe for many years and the least they could do is give us support until our time in this life expires.

    • Hello Phillip,

      If you’re trying to use a newer camera with older (discontinued) editing software that doesn’t support it, then the solution that Adobe offers in these cases is to use the DNG Converter utility – just as you mentioned… This will provide ongoing camera compatibility for previous versions of all Photoshop & Lightroom products.

      So you can use the free Adobe DNG Converter Tool for support of any recent camera in older programs like yours, and it should support almost any camera you can throw at it. You will need to use this to convert your raw files to DNG, and then Lightroom (or Photoshop) can then import those DNG files instead.

      Also note that most recent version of Bridge CC is a completely free tool for everyone (for life), and Bridge CC includes the latest version of Adobe Camera Raw so that it can display and preview all raw files from any camera.

      Hope that helps answer your question.

  16. @ProDesignTools

    I don’t why people keep advising that Bridge CC is free.

    While technically it is Free, it doesn’t work with any other software other than Creative Cloud software like photoshop cc.

    Camera raw won’t work nor any menu items like Place In or the Photoshop Tools menu unless a licensed cc version is installed.

    Even adobe employees are telling people with old software like photoshop cs2 to get Bridge CC, but it simply won’t work with non cc programs / applications.

    • That’s not true, Mike, except for the part that Bridge is free.

      Bridge is first-and-foremost a media manager, browser and previewer – and in that capacity it will work with any Adobe files/software of any version, as well as all non-Adobe files/software.

  17. @ProDesignTools

    No, adobe can and does revoke people licenses and the eula does say so, you just don’t understand legalese.

    Better yet get, a lawyer to read it and said lawyer will tell you that adobe can revoke a person’s license at any time for any reason.

    • We have read the EULA (general licensing agreement) very thoroughly, Mike – many times… What you say is half true. As we wrote above, the licenses are technically revocable but Adobe does not do it arbitrarily or without good reason (such as for piracy or abuse or other violation of terms).

  18. I have a question: What exactly, is’s connection with Adobe? Are you simply an Adobe blog presented to tell Adobe’s side of the story? After reading through ALL of the comments in this thread, I’m wondering if you aren’t at least a wholly-owned subsidiary of them.

    I see that they are advertising on your website, so there is at least some sort of bias because it’s making you money.

    I personally don’t agree with their new design model and I won’t purchase any “subscriptions” from them or anyone else using that same MO. Not going to “rent” my software by the month or year when I can purchase and be done with it for many years to come… Call me old school, but I like buying a version of software and keeping it long enough to learn it well. Maybe for those who use it full time commercially it’s justifiable, but not for someone like myself who is just getting started and trying to learn how to do photography well. It’s simply not a viable option, especially with all of the very capable competition out there now in 2017. And much of it is low cost.

    Adobe has simply priced a potential future user out of the market…

    • Well, each to their own. Most customers don’t think $10 a month for the latest full desktop versions of both Photoshop CC + Lightroom CC (plus all related mobile apps and workflows) is too much to ask, considering that these two best-of-breed professional tools used to cost well over $1,000 upfront just to get in the door, not including upgrades.

      Sure, some folks weren’t happy about the transition from perpetual-only to subscription-only products – but as a Pulitzer Prize winner once said, “I can’t give you a sure-fire formula for success, but I can give you a formula for failure: try to please everybody all the time.” Adobe took a risk and it could have flopped or flown. They may have lost some customers, but at the same time gained many new ones because of the far-lower cost of entry than before.

      By virtually every measure in the industry, their transition to Creative Cloud has been widely hailed as a major success, surprising a lot of skeptics and even exceeding the company’s own original expectations. Never before (not even with CS6), have so many millions of customers upgraded and been running the same single release of Adobe software, which makes the platform all the more powerful. There are thousands of improvements and new features in CC 2017 as compared to CS6… If you haven’t missed what you don’t have yet, that’s fine – but if the latest releases can help millions of people get better work done faster, then time is money.

      Looking back to 2012, it’s clear now that Adobe didn’t do this to make anybody upset but rather made a business decision on what would be best for the future of the company and the sustainability of their franchise. The subscription model is more flexible in many ways and allows them to keep the tools current with fast-moving technology, as well as make record investments in their product line and advance the state of the art in creative software.

      On your other question, this site is independent and Adobe has no ownership. As with most places on the web that you’ll see, the ads align with the subject material of the site. If you have any further questions, see our About Us page.

  19. I do not agree at all with you. The only aim of Adobe is clearly to maximize its profit… Adobe isn’t client minded but profit minded! They could have had the elegance to at least give the choice to their customers between monthly subscriptions (very expensive for Dreamweaver CC) and boxes (one-off payments). As an Abobe reseller, of course, you are always on their side! In case Adobe takes the decision to give the choice to its customers between subscriptions and boxes, I will be very happy to buy the latest box version of Dreamweaver CS.

    • Sorry, no – we are not Adobe resellers (or retailers). Just a blog. As for Adobe itself, like any company they should be interested in two things: the success of their customers, and the success of the company itself. One does not last long without the other. A company that’s growing and doing well financially has the resources to build and reinvest in the software that you rely on to get your work done. So if you want your tools to thrive and be supported, you want their developer to do well also. It works as a virtuous cycle.

      Bottom line, you are quite free to stay in 2011. By all means mutter darkly about how you personally don’t like the transformation but that really isn’t going to change anything. The train has left the station but of course you don’t need to be on it – it’s a personal choice whether to remain competitive as a provider of creative services or not. Either way, the CC adoption numbers are pretty impressive and pointing unambiguously to the future, and the company is clearly not looking back. So why shoot the messenger?

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